Search Hotels Near Shangrila Water Resort, Mumbai

"The hotel duty managers Simran, Anuj and Mohak are terrible with follow through and the hotel is terrible with communication or inconsistency in general. Do not expect 5 star service "

"Room was small and glass divider with manual shade like on window was not very good as light was still penetrating through it. Getting in and out of the facility is challenging due to busy intersection."

"Great amenities and service"

"Our stay was unfortunately very disappointing due to several serious issues with the rooms and overall environment. The entire second and third floors were filled with an overpowering, unpleasant perfume smell. We later discovered this was being used to mask an ongoing sewage leak in the hotel. The fragrance was so strong that we had to wear face masks inside, and we couldn’t turn on the air conditioning because it would circulate the smell directly into our room. Despite raising this issue multiple times with hotel staff, no effective action was taken and no compensation was offered. As someone with asthma, the strong odor made it extremely difficult to breathe and sleep. The smell had seeped into the rooms as well, and I kept waking up struggling to catch my breath throughout the night. To make matters worse, two of our rooms had sewage backing up through the shower drains and bathroom sinks. We requested a room change, which was granted, but by that point the overall experience had already been severely impacted. Overall, what should have been a comfortable stay turned into a very unpleasant and frustrating experience. "

"Loved everything about our stay at Novotel. Nice size room, nice tub and shower. Loved the rain shower. Staff were outstanding!!"

"Everything is good "

"Room could be cleaner, staff was good - Tanju - Property manager was very helpful."

"Rooms were great. The staff was amazing. We had a great time! Very good breakfast buffet."

"Yes, the room was spotless and very clean. We had no complaints"