Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 3 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

尊敬的宾客您好，感谢您选择入住深圳大中华希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您喜欢我们温馨舒适、友好诚挚的服务，我们所有希尔顿的员工都对提供卓越的服务充满了热忱。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 8 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We notice that you rate 4 points for the past stay, would you kindly rectify the problem so we could improve accordingly. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback. We apologize for not being able to provide you with a satisfied experience during your stay. I have forwarded your comments to the relevant hotel authorities to ensure that they actively address the issue. We sincerely welcome you back in the near future!

Dear guest, thank you for staying with us and leaving your precious comments here. We pay a very high attention on your feedback and your encouragement make us keep improving, We sincerely welcome you back in the near future!

Thank you very much for staying with us and leaving your comments for our hotel. We pay a very high attention on your feedback and our Fitness Center manager is looking into the case and taking actions to rectify immediately. We regret that your experience is not fully satisfied and we hope you could come back to us in the near future.

Dear Valued Guest, Thank you for choosing us and for sharing your comments with us. It is great to hear that you like the hotel location and it made your trip convenient. Thank you very much again for your comments. We are looking forward to welcoming you back soon.

Dear Jeffery, Thank you for staying with us and sharing your comments. We are glad that you had a good experience here. Hope to see you again soon.

Dear Valued guest, Thank you for staying with us and sharing your feedback. We are happy that you enjoyed your stay here. We sincerely hope you will come back for next trip.

Dear Amy, Thank you for choosing us and for sharing your comments with us. It is great to hear that you had a comfortable stay with us. At the same time, we apologize for the inconvenience that caused by the metro construction. I have no excuse more than I am really sorry for your experience in this case, we are working with the government to solve this situation and reduce the noise as much as we hope. For the glassware always ran out in the executive lounge, I've forwarded your comments to our Executive Lounge Manager, we will check what happened and take necessary action to ensure this doesn’t happen. Thank you bringing this to my attention and we are looking forward to welcoming you back soon. Regards Freddie

Dear Mr. Stephen, Thank you for your feedback. We are glad you chose the Hilton Shenzhen Futian during your stay in our area and we appreciated your kind comments about our room facilities. For the metro construction and location, I am sorry that they are not up to your expectation. We are working with the government to solve this situation and reduce the noise as much as we hope. For your information, our hotel is close to the Futian CBD and a few minutes’walk from One Avenue which is one of the big new shopping malls in Shenzhen, at the same time Metro Line 1 and Line 2 are only a few minutes’ walk. Same as the Jiufang Shopping Center, Central Shopping Mall, Coco Park are also with in a short walk or drive. Thanks again for your feedback. We hope you will consider staying with us in the future. Regards Freddie

Dear Mr. Yew Whuay, I appreciate your review of your recent experience at our hotel and glad that your stay with us was fantastic. I do wish to apologize for the unfortunate occurrences during your stay that the room facilities caused you. For the sliding door problems and sink leaked that we failed in meeting your and our expectations. Our Chief Engineer has been informed and the necessary actions and maintenance will be taken immediately. Our Housekeeping team will also enhance staff training to prevent these happening again. Mr. Yew Whuay, thanks again for your feedback and we will do the utmost to improve in these regards. We are looking forward to seeing you soon again. Regards Freddie

Dear Valued Guest, Greeting from Hilton Shenzhen Futian! Thank you for staying with us and sharing your feedback with us. I apologize that you were misled by the google map and delaying you arrival. For you stated the location of our hotel on google map was wrong, I am so sorry for that and will go through and ensure it is correct. Thank you very much again for you valuable feedback. Our team and I are looking forward to seeing you again soon. Regards Freddie

Dear Valued Guest Thanks for your comments about your recent stay with us. I do apologize for the inconvenience that caused by the metro construction during your stay and I acknowledge that we failed in meeting your and our expectations. I understand that you were frustrated when your disturbed by the noise. I sincerely apologize for this and we are working with the government to solve this situation and reduce the noise as much as we hope. Regret to hear that your driver was confused with location as we are located along one of the biggest and busiest street in Shenzhen. Would love to hear more from you on this point to see where the driver actually went wrong, please feel free to contact us directly. Thank you again for you comments. I hope you will consider staying with us again. Regards Freddie

Thank you for your recent stay here at Hilton Shenzhen Futian! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Dear Valued Guest, I appreciate your candid review of your recent stay with at Hilton Shenzhen Futian. I apologize for not meeting your expectations on the bed as comfort and safety is my highest priority for our guests. I have reviewed your comments with our front desk team and some necessary training will be taken immediately to ensure that this doesn’t happen. Looking forward to welcome you back soon again. Regards Freddie

Dear David, Thank you for your review. I am pleased to know that you enjoyed your stay with us. All of us at Hilton are passionate about delivering an outstanding hospitality experience and we do hope to see you back again soon.

Dear Gustav, Thank you for staying with us and provide us your reviews. We are delighted that you had a wonderful stay and find our hotel up to your standard. We are looking forward to welcome you back soon. Regards, Freddie

Dear Guest, Hope you enjoyed our mooncake gifts. It is our well wishes of traditional Chinese Mid-Autumn Festival. In regards to the swimming pool, accordingly to the Chinese Government and Shenzhen health bureau all guest that are using the pool have to wear swimming hat while swimming. Thank you for review and hope to see you again soon! Regards Freddie

Dear Chloe We sincerely apologize for not living up to your expectations on your stay with us, We do provide doorman service usher at breakfast, I will personally follow up with the team to ensure we offering the highest service and standards at all times. In regards to the swimming pool I am sorry for making you feel like an idiot and that was certainly not our intention and I do apologies for that. I will work with the team to see how we can improve our swimming pool experience and make sure the kid swimming class does not impact our guest With Regards Freddie

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I regret to know that you were not satisfied with your stay with us. I would appreciate that if you can share more about your experience in the hotel, so that it can help us enhance our service. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our service and facilities to be of a satisfactory standard overall. I regret to know that you are not satisfied with the food price, but in-house guests have discounts at the hotel western restaurant. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future. Thank you for your positive feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I regret to know that you are not satisfied with your stay with us. With regards to your dissatisfaction about all things are old, we apologize for any inconvenience caused. Please rest assured that your comments have been shared with our department managers. We do value your comments as it is through them that we are able to further improve our service standards and facilities. I truly hope you will reconsider staying with us and that Hilton may remain your preferred choice of hotel. We are looking forward to welcoming you back to soon.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our service and facilities to be of a satisfactory standard overall. With regards to the breakfast service and pool, we apologize for the inconvenience caused. The necessary actions and training will be taken immediately. Thank you for your feedback and suggestion and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Additionally, if you have any suggestions can help us to enhance our service, please feel free to let me know and I will share with my team. Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are delighted that you found our service and facilities to be of a satisfactory standard overall. Thank you very much again for your feedback. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our cleanliness to be of a satisfactory standard overall. I have taken note of your comment with regards to the take-away breakfast. Your comment has been shared with our food & beverage manager. By the way, our Lobby bar can provide take-away coffee and bread from 7:00 am. Hope this information is useful to you. Thank you very much again for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I would like to thank you for your positive comments about our staff and service. Your comments will be shared with them immediately. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I would like to thank you for your positive comments about our service and room. Your comments will be shared with our team members immediately. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.

Thank you very much for taking your valuable time to share your comments following your recent stay at the Hilton Shenzhen Futian. I regret to know that you were not satisfied with your stay. With regards to your dissatisfaction about the staff , I would appreciate that if you can share more about your experience in the hotel, so that it can help us enhance our service. We do value your responses as it is through them that we are able to further improve our service standards and facilities. I truly hope you will reconsider staying with us and that Hilton may remain your preferred choice of hotel.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I have taken note of your comment with regards to the dated bath towel. Please kindly be informed that we are planing to purchase new towels to ensure our guest experience. Thank you very much again for your comment and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. I am delighted that you found our service and facilities to be of a satisfactory standard overall.Your comments will be shared with our team members immediately. Thank you for your feedback and we will keep improving. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and facilities to be of a satisfactory standard overall. We are always seeking for every opportunity to try the best to make each of our guest stay to be a pleasant memory. We are sincerely looking forward to your visit again in the near future. Thank you for your feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Thank you very much for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. With regards to the bar experience and noise, I apologize for the inconvenience caused. Please kindly be informed that your comments have been shared with our Director of Food and Beverage. We still welcome in house guest to use the 23rd floor's bar even we have events there. Thank you very much again for stay with us. We are looking forward to welcoming you back soon.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to provide us your reviews. It is always a great pleasure to receive comments such as yours, and I am delighted that you found our service and facilities to be of a satisfactory standard overall. We are sincerely looking forward to your visit again in the near future. Thank you for your positive feedback and have a great day.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are always seeking for every opportunity to make each of our guest stay to be a pleasant memory. Thank you for your feedback and we will keep improving our service. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are delighted that you found our service and facilities to be of a satisfactory standard overall. We sincerely look forward to your visit again in the near future.

Thank you for staying at the Hilton Shenzhen Futian and taking the time to give us your reviews. We are delighted that you found our service and facilities to be of a satisfactory standard overall. We sincerely look forward to your visit again in the near future.