"The Meliá Granada has an excellent location, making it easy to explore the city on foot. The rooms are comfortable, clean, and well maintained, and the staff were generally friendly and helpful.
Unfortunately, our stay was affected by a significant issue with the air conditioning. During an extreme heat wave, the AC in our room simply was not working. A maintenance technician came to inspect it, but instead of fixing the problem, he only changed the thermostat from 18°C to 17°C and repeatedly tried to convince us that this would solve the issue, even though the room remained very hot. It was frustrating to have our concerns dismissed rather than properly addressed.
At around 1:00 a.m., after another uncomfortable attempt to sleep, we contacted the front desk again. The night receptionist came to our room, immediately confirmed that the air conditioning was indeed not working, and promptly moved us to another room where we were finally able to sleep. We really appreciated how professionally and efficiently the receptionist handled the situation.
Overall, the hotel has many positives—excellent location, comfortable rooms, and good staff—but the handling of the maintenance issue fell well below expectations, especially during a heat wave. Had the problem been taken seriously from the beginning, the inconvenience and disruption to our night could have been avoided."
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