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Reviews of YOTELAIR Singapore Changi Airport

3.5 out of 5
YOTELAIR Singapore Changi Airport
78 Airport Boulevard, Changi, #04-280, Singapore

Reviews

8.0

Very good

Rating 10 - Excellent. 407 out of 1005 reviews" "
Rating 8 - Good. 332 out of 1005 reviews" "
Rating 6 - Okay. 137 out of 1005 reviews" "
Rating 4 - Poor. 69 out of 1005 reviews" "
Rating 2 - Terrible. 60 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute cozy and relaxing
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Besides being 6’4” in a tiny room, the only complaint was the TV not working properly. Everything else worked out splendidly for our travels.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Business traveller
Liked: Amenities, property conditions & facilities
So convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Edith

Liked: Cleanliness, property conditions & facilities
It was really nice
Stayed 1 night in Apr 2024

8/10 Good

Verle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in wasn’t until 6 pm. I didn’t care for that at all. Also, for two people the room was terribly small.
Stayed 1 night in Apr 2024
Response from MCM on 23 Apr 2024
Dear Verle,Greetings from YOTELAIR Singapore Changi airport and thank you for taking the time to leave us a review.Our rooms are modeled on first class airline cabins featuring super comfy beds, high speed Wi-Fi, full shower facilities and amenities as well as multiple power outlets to charge all your gadgets - all that you need and nothing you don't. There is even space for luggage to be stowed away below the bed, so it gives you more room; for even more space, we have a few family rooms. We do believe all our collateral is very transparent about the room sizes and facilities.Thank you once again for taking the time to share your experience with fellow travelers. Warmest Regards,Mission Control Manager

6/10 Okay

Irmgard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a capsule. It was clean and sufficient for a night's sleep. Staff was very helpful and friendly
Stayed 1 night in Apr 2024
Response from MCC on 23 Apr 2024
Dear Irmgard,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

4/10 Poor

Alexander

Liked: Staff & service, amenities
Room had a strong musty smell as a result of poor ventilation. Sink also had a leak. The room itself was also incredibly small - just a small amount of extra walkway would help by the bed. Couldn’t imagine sharing the room with someone else. Not particularly good value for money - I’d probably prefer the transit hotels airside or just pay for a taxi for a cheaper hotel room next time.
Stayed 1 night in Apr 2024
Response from MCM on 15 Apr 2024
Dear Alexander,Thank you for taking the time to pen down your review. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards, Mission Control Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCC on 15 Apr 2024
Dear Elizabeth,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

8/10 Good

FLORINIA BAGUISA

Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I like the location and the light breakfast offered. However, the property is reallyshowing its age.
Stayed 1 night in Apr 2024
Response from MCC on 8 Apr 2024
Dear Michelle,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCC on 8 Apr 2024
Dear Kenneth, Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

2/10 Terrible

Amoney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never did check in because it was outside of the airport…..my connecting flight was not convenient for me to stay there…..was not refunded
Stayed 1 night in Mar 2024
Response from MCC on 8 Apr 2024
Dear Amoney,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your reservation is non-cancellable within 7 days to your arrival date. As you did not contact us, nor turned up for your reservation, this pre-paid booking is considered as No Show and the penalty applies for this.We do believe all of our collateral is very transparent about the room sizes and facilities provided. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards,Mission Control Crew

4/10 Poor

Henry

Disliked: Amenities
Accommodation is not fit for business traveller/s,, everything was below my expectationsNOT for aged person
Stayed 3 nights in Mar 2024
Response from MCM on 2 Apr 2024
Dear Henry,Thank you for taking the time to pen down your review. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards, Mission Control Manager

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness, staff & service
Ripoff. Chrck in at 6 pm chevkput at 9 am but chaged gir full night. Breakfast terrible
Response from MCM on 2 Apr 2024
Dear Steven,Greetings from YOTELAIR Singapore Changi airport and thank you for taking the time to leave us a review.Our rooms are modeled on first class airline cabins featuring super comfy beds, high speed Wi-Fi, full shower facilities and amenities as well as multiple power outlets to charge all your gadgets - all that you need and nothing you don't. There is even space for luggage to be stowed away below the bed, so it gives you more room; for even more space, we have a few family rooms. We do believe all our collateral is very transparent about the room sizes and facilities and all information are available on the booking platform.Thank you once again for taking the time to share your experience with fellow travelers. Warmest Regards,Mission Control Manager

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy
Stayed 1 night in Mar 2024
Response from MCC on 2 Apr 2024
Dear Mark,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from MCC on 26 Mar 2024
Dear Beth,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MCC on 26 Mar 2024
Dear Steve,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, relaxing
Stayed 1 night in Mar 2024
Response from MCC on 26 Mar 2024
Dear Rebekah,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was a bit of a walk from the terminal, it was very convenient to stay within the airport. The hotel can be accessed through link bridges and translator for the most part.
Stayed 1 night in Mar 2024
Response from MCC on 15 Apr 2024
Dear Neil,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from MCC on 8 Apr 2024
Dear Michael,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

6/10 Okay

Joviriza

Stayed 1 night in Mar 2024
Response from MCC on 8 Apr 2024
Dear Joviriza,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

8/10 Good

Pauline

Stayed 1 night in Mar 2024
Response from MCC on 8 Apr 2024
Dear Pauline,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Covenient and Quiet
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Rey,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

8/10 Good

James Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient if you want to be near the airport.
Stayed 2 nights in Feb 2024
Response from MCC on 12 Mar 2024
Dear James,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Abraham,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

2/10 Terrible

Caroline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The outlets in our room were not working properly. The outlets were so worn out that it couldn’t hold a plug upright. The engineer’s fix to the issue was to give us an adapter which you still needed to force in. This gave us only one working outlet. Shower grout had mold. Shower and sink in general didn’t look like it was cleaned well. Curtains had weird stains on it. The mattress sunk in so low in the center. My partner and I kept rolling onto each other. Literally only got one hour of sleep trying to get comfortable. Overall, the cleanliness needs some work, a lot of things need to be updated or replaced and the bed wasn’t comfortable.
Stayed 1 night in Mar 2024
Response from MCM on 12 Mar 2024
Dear Caroline,Thank you for taking the time to pen down your review. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards, Mission Control Manager

10/10 Excellent

Blakey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have very good stuff and they are very helpful and appreciated! Hotel is small room but has everything you need and will highly recommend!
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Blakey,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for overnighting at the airport.
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Kristin,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear William,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Kim,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Anirban, ascot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky robots deliver stuff to your room. Totally cool.
Stayed 1 night in Dec 2023
Response from MCC on 12 Mar 2024
Dear Anirban,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Vea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is it’s a very small room. I used it twice cause my layover is in Changi Airport. The location is very convenient for a layover and so far the bed and pillows were comfortable. It’s also clean. It’s such a convenient location in Jewel Changi. Overall I would recommend it.
Stayed 1 night in Feb 2024
Response from MCC on 12 Mar 2024
Dear Vea,Greetings from YOTELAIR Singapore Changi Airport!Thank you for posting your review, we are pleased that you had a positive experience staying with us.Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We look forward to welcoming you back to our hotel soon!Warmest Regards,Mission Control Crew

6/10 Okay

Gordon, Rochester

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was not in Terminal 2 as expected. Carpet was not vacuumed well.
Stayed 1 night in Feb 2024
Response from MCM on 12 Mar 2024
Dear Gordon,Thank you for taking the time to pen down your review. We do believe all of our collateral is very transparent about the room sizes and facilities provided. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards, Mission Control Manager

6/10 Okay

Stephen

Stayed 1 night in Feb 2024
Response from MCC on 26 Mar 2024
Dear Stephen,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

4/10 Poor

Jessica

Liked: Cleanliness
It was fine, just the bed had the option to sit you up, but because of this, you fell into the middle and it was very uncomfortable
Stayed 1 night in Jan 2024
Response from MCM on 10 Feb 2024
Dear ,Thank you for taking the time to pen down your review. We strive to ensure that all our esteemed guests enjoy a comfortable and clean stay with us. It is disappointing to hear that we were unable to meet your expectations. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided. Warmest Regards, Mission Control Manager

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tight Queen bed size room for two, but it’s all you need when traveling. But, it is a wet tiny bathroom so bring flip flops because the floor will be wet.
Stayed 1 night in Feb 2024
Response from MCC on 10 Feb 2024
Dear Abraham,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Shahriar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport, inside a shopping mall with lots of restaurants and shops
Stayed 2 nights in Feb 2024
Response from MCc on 10 Feb 2024
Dear Shahriar,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Thomas, Logandale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay by the Airport. Short walk from terminal 3.
Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Thomas,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only criticism is that when there are two in the room/bed it’s difficult to get in and out to the bathroom if you are in bed by the wall.
Stayed 1 night in Feb 2024
Response from MCM on 10 Feb 2024
Dear Jan,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Ravisankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport and walking distance
Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Ravisankar,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover venue.
The hotel is great for a stopover, room is very small but has everything you need. Location is good in the Jewel as there is lots to see and plenty of restaurants.
Stayed 1 night in Jan 2024
Response from MCc on 10 Feb 2024
Dear Kim,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

6/10 Okay

Freeda

Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Freeda,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Caroline,Thank you for taking the time to share your experience of YOTELAIR Singapore Changi airport with fellow travelers online. Your concerns will be addressed to our team, and we will continue to improve the service standards and facilities provided.We sincerely hope to welcome you back to our hotel soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MCC on 18 Jan 2024
Dear Tanya,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Michael V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MCC on 18 Jan 2024
Dear Michael V,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for a transit night! Was incredibly clean and comfortable, bed was great. It’s also very easy to locate with signage everywhere directing you to the location. Check in and out was simple, and they provide free small nibbles in the morning for breakfast. Would definitely recommend!
Response from MCC on 18 Jan 2024
Dear Emma,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was hard to find but after waking around for thirty minutes I found it
Stayed 1 night in Jan 2024
Response from MCC on 18 Jan 2024
Dear Smith,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Erna Rose

Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Erna,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from MCC on 10 Feb 2024
Dear Daniel,Thank you for taking the time to write down your review. We are absolutely delighted you enjoyed your stay with us. Looking forward to welcoming you back to YOTELAIR Singapore Changi Airport soon!Warmest Regards,Mission Control Crew