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"The room had obviously not been cleaned when we arrived. There were dirty socks on the floor, hair in the shower, scuff marks on the bedding, etc. When we emailed customer service we got a response that was clearly written by AI. It said cleaning stuff would be coming to check it in the morning. Cleaning staff didn’t come at all during our 3 day stay. "

"Managers Samira and David were outstanding in every capacity. As were the rest of the staff. They took care of us if any issue arose and they made us feel cared for. Get a view room. It’s worth it. I would say that there is a noticeable difference in quality from room to room but nothing detrimental, just maybe spring for a nicer room. Great housekeepers."

"Very basic but charming and clean - can't beat the location. For us with the radiator banging every hour on the hour we got zero sleep. Told the desk and brought them a solution but the staff doesn't really care to do anything to make your stay better, so sadly we will won't ever be returning."

"Excellent "

"Great location for a quick mid week trip to see three shows!"

"Excellent "

"In the middle of the theater district! Restaurants, shops and times square were all super close. "

"Couldn't cool room down although temp said 68"

"Everything was so close and the door men are literally the best!!!"