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"Very good and enjoyable from day 1 to End! Thank you! One feedback regarding freshness of the room; It would be good to open the windows more so that more fresh air could enter the room."

"Check in staff was very nice and efficient. Breakfast was great, many different varieties lof foods."

"Always stay at this hotel when in Vienna . Friendly helpful staff , decent breakfast in a lovely restaurant. Train station just around the corner straight to the old town ."

"My expedia confirmation said checkout was 12, but on arrival the hotel said it was 11. I told the front desk this, but they didn't seem bothered and just said it was wrong on Expedia. It was a bit annoying as we had planned our onward trains based on midday checkout. The room was nice, and we enjoyed the sauna in the gym. It is at least 30mins by bus from the main tourist areas, but we knew this when booking. The big issue was that the lifts were broken for most of our stay. It was annoying to walk up 4 flights of stairs, however the main issue was the entrance to these stairs were outside. They propped the door open and so anyone on the street could have wandered onto the guest floors. They should have had a staff member there checking people had room cards to come in. Very unsafe. I also feel like they should have made an effort to apologise to guests (maybe offer a free drink? Or at least a message under the door). All they did was put a sign on the lifts. Another issue was the cleaners took all our towels away and didn't replace them. No one from reception answers the phone ever (we tried on several days for different reasons, and no one ever answered), so we had to go back up and down 3 flights of stairs to get towels from the gym. Also we had spiders in our bathroom despite being on the fourth floor, which we think is because there is a big gap under the sink which hasn't been blocked off."

"arrived at the hotel and unfortunately the experience started very poorly. The person at the front desk clearly seemed like they did not want to be there. I was ignored for several minutes, and when I was finally acknowledged, the service was rude and unprofessional. What made the stay even more frustrating was the housekeeping service. On Sunday, after being out the entire day, I returned to my room around 4:30 PM only to find housekeeping wanting to clean the room at 4:32 PM. I honestly could not understand this. The staff had the entire day to service the room, yet they attempted to do it late in the afternoon when guests are typically returning to rest. Overall, the lack of hospitality and poor timing made the experience disappointing."

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"We have stayed at Ibis properties before and have been satisfied with the all the experiences we have had and this and the property and staff were efficient and friendly. The value for the price was satisfactory."

"Great service"

"They gave me the key t the room that was occupied already with baggage and personal items spread over the room!"