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"Clean room helpful staff "

"Everything as it should be in the room. However……anyone could have walked into the block where my room was. No security lock/keypad on the front entrance. Only screw holes where there had once been one I’m assuming. Major worry as the lighting outside not great either. This needs to be sorted as a matter of urgency. If there had been a security rating I would have given zero. The corridor carpet also very grubby. Fantastic staff all very friendly and helpful. "

"The size of the room was incredible!"

"Everyone so friendly and easy going, flexible"

"The room was clean, if a bit tired in places. Mainly the paintwork in the bathroom. The staff were really top class, very helpful and nothing was too much trouble. They were welcoming too. "

"The staff were excellent and the breakfast was excellent. However, the corridors looked a bit tired, needs a repaint and new carpet. My room was very comfortable, and based on staff, food and location I would stay again. "

"Great hotel in the centre of Cheltenham. Really friendly staff, and the bed was super comfy, definitely coming back!!"

"Staff very friendly and polite, rooms clean. Bar good. Food was excellent, very good choice. Leisure facilities good. "

"Perfect stay from start to finish! Check in the receptionist was lovely very welcoming and helpful. Rooms were comfortable, clean and spacious. We used the spa facilities both days on our stay, the pool area is lovely, everything was really clean, your able to relax with drinks from the bar, we had massages and they were lovely! Breakfast was perfect, there was continental and a choice from the kitchen to order, staff were amazing very attentive, and there was no waiting time. Once again very clean and helpful! Would highly recommend this Hotel and would definitely travel back here again."