Search Hotels Near Souk Cherifia, Marrakech

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."

"I love this place a LOT, it’s very clean and well located. Also their staff are very nice and kind people. "

"Great location and really clean."

"Upon arriving at the airport at 10:44pm we were hoping to be greeted by our driver, who we booked 3 months prior to arrival, that was not the case. We had to wait an hour for him to arrive to pick us up. No apology just went on like nothing had happened. We arrive at entrance where they drop you off with your luggage and someone comes to meet you to bring you down the alley to your hotel. Check in was fine and smooth BUT once we got into the room is where we were both put off (not even the first two scenarios were as bad). There were moths and gnats as the window was left open and stains on the sheets. At this point it was late and we were both exhausted, but not tired enough to hop on the internet and book another hotel for the next night. We got minimal sleep and had a tour booked for early the next morning. After the tour we came back to the room, collected our luggage, and went down to check out a day early. They basically just took our keys, gave us a thumbs up, and told us to have a nice day (kick rocks) after telling them about the room situation. Once again no apologies, "how can we make this right?", nothing."

"My wife and I stayed at the Riad Palais des Princesses for a 3 night stay and thoroughly enjoyed our stay. If you are seeking a modern, clinical type of hotel, this isn't for you - it is however for those wanting to step back in time, soak up the atmosphere and ambiance and to do so in beautiful surroundings. From the moment we arrived the staff were superb as we took our seats for our welcoming Moroccon mint tea and they catered for all our needs throughout our stay. The Riad is perfectly located as a starting point to explore the city, close to the main square and souks. Our suite was beautifully arranged with a unique and quirky entrance room leading to the main bedroom suite and bathroom. The roof top terrace also came to good use as a spot to sit out and relax and enjoy the setting sun. Very much enjoyed our stay."

"Staff was super helpful."

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"Excellent location - extensive hot breakfast. Very nice heated pool. Offer exchange rate for dollars better than outside"

"Compliments: Staff was superb, 5 stars, especially Chaymae who went out of her way to assist with everything. Soufiane was also very helpful. We used the car sevice for outside of the medina and airport pick-up and drop-off, which we recommend for convenience and great service. The hotel housekeeping crew works tirelessly every day and does a great job. Same for the breakfast and kitchen staff who were always friendly, in a good mood and very accommodating. We would have given 5 stars if it wasn’t for the loud live music until 11pm -and loud restaurant guests some nights even after that. We were on the second floor and faced the inner courtyard. It must be intolerable for people in the rooms next to the band and the amps on the ground fl. If you are a party person who stays out, you’ll be just fine. If you prefer quiet relaxation, then this Riad is not for you. Location: Couldn’t be more convenient. Only a few minutes’ walk to most attractions, including the markets and the Jemaa el-Fnaa square. Restaurants: Bistro a bit on the expensive side but the Tagine was superb. La Pergola upstairs was average on food but nice space on the top of the Riad. A negative was that the entire space is smoking -difficult to understand nowadays! A suggestion to the owner: please carve out bigger half of the restaurant as non-smoking to make it comfortable for non-smokers. Rooms: very comfortable and spacious. Suggestion: to include written instructions on how to use tv and a/c."