"I loved the location, room was clean and the staff were very nice. Both restaurants were amazing and we appreciated the complimentary bottled water every day.
The pool was very cloudy and you could not see anyone swimming under water. You also had to walk up 3 flights of stairs to access the pool. Although an elevator was visible we were told we couldn’t use it and was for staff only."
Holiday Inn Express New York City Times Square by IHG
10/10 Excellent
"I had a great stay. The hotel was clean and comfortable, and the staff were exceptionally friendly and helpful. I needed to print an important document, and they took care of it right away without hesitation. Excellent customer service. I would definitely stay here again!"