"Great Property, but Service Needs a Personal Touch
I had mixed feelings about my recent stay. On the positive side, the rooms were spotless and the property itself is in excellent condition. However, the service didn’t quite live up to the surroundings. I believe great hospitality is all about the little things, and a few details were missed during my visit:
A Slow Welcome: After a long flight delay, I arrived around 8:00 PM. Unfortunately, the reception desk was empty. I waited about 10 minutes to be greeted because the staff member was outside chatting. It wasn't the "welcome" I was hoping for after a stressful travel day.
The Towel Situation: On my second day, the cleaning crew didn't leave enough towels. Instead, I found a note telling me to go down to the front desk to ask for more myself.
Missing Amenities: The hotel advertises complimentary items like combs, but when I requested one, I was told they didn't have any in stock.
The Bottom Line:
While none of these issues are "deal-breakers" on their own, they added up to a feeling that the guests aren't the top priority. I’d love to see the team show a bit more warmth and proactive care—it would make such a difference in an otherwise lovely hotel!"
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