Southern California hotel guide. Sonesta Hotel hotel in Southern California, United States of America

"Amazing "

"The hotel is centrally located. Which is nice and convenient. The rooms were small which I was surprised given the amount of money I paid and how big the hotel really is. One of the things I DO NOT recommend is bell services. When I arrived it took bell services more than hour to get my luggage’s to my room. During check out it was the same issue. I had to call like 3 times to see if someone was coming. The third time I was told that the bell person had come and knock on my door and no one answer so I had to literally grab all of my stuff and put them outside our room so he wouldn’t miss us. The valet is awesome. Super easy to drop off and pick up your car. "

"Everything ok"

"Checkin was a nightmare! 2 hours in line is unacceptable. No compensation for losing 2 hours of vacation time. No blender in the room but the staff brought me one very quickly. Tv remote would not always work. Reported it to the front desk after several hours someone came to fix it but it still gave us problems. Phone in room did not work. Had to walk to the front desk for help. Never fixed. They put us in an ADA compliant room when we did not need it. I told them they should have asked me first as maybe someone actually needed it. They responded they can’t ask and they can’t tell me that I am being out there. This is ridiculous. If someone really needed that room, it should not be wasted on someone who doesn’t need or want it. No shower door so water gets everywhere in the bathroom. The gym was nice! Much Larger than most resort gyms, lap pool a plus. Couldn’t call for a ride so had to walk a lot to get to places. Pool towels not available at every pool and they are heavily guarded when present. Not my first choice resort. It was better when owned by Welk, now owned by Hyatt. So sad to see the resort take a dive in quality. "

"We stayed there for two nights and valet parked my car . On the day we were checking out, the valet services lost my Tesla’s key. The staff was very helpful to locate the car via security cameras and I had to go get the car from the garage with their staff . They were apologetic about it and were going to reserve my valet fees . It was inconvenient and has never happened to me before. "

"It's was great location for my family vacation. Hasbi and sweet blonde lady working evening shift (can’t remember her name) was very polite and help. "

"The staff were very friendly and considerate. I even received VIP status! I highly recommend this property for convenient lodging by Disneyland. "

"Beautiful grounds, food and service is top notch!"

"Ok okay "