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Reviews of Residence Inn by Marriott Southington

3 out of 5
Residence Inn by Marriott Southington
778 West St, Southington, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 459 reviews" "
Rating 8 - Good. 110 out of 459 reviews" "
Rating 6 - Okay. 37 out of 459 reviews" "
Rating 4 - Poor. 23 out of 459 reviews" "
Rating 2 - Terrible. 18 out of 459 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Vanessa, Athens

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We changed our room once because the a/c wasn’t working and it was too hot for comfort but the new room was not clean. Dirty bathroom floor and shower curtain, lipstick stains in the door, goo on the of the nightstand, closet door had grime and thick dust, kitchen refrigerator was dirty. I’ve stayed at many Marriotts and this was disappointing after having driven over 600 miles. The front desk staff was very nice and professional…. The cleaning crew needs to be retrained or fired. I own a retreat facility and after 23 years in operation our place looks new because we keep it clean and repair anything when it needs it.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, complimentary breakfast is great!
Stayed 1 night in May 2024
Response from Sara Gonzalez on 21 May 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Great for large families
Stayed 1 night in May 2024
Response from Sara Gonzalez on 20 May 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were friendly. However, my room was located in the ‘basement’ and my windows were next to the hwy. I could here and see the cars go by.
Stayed 2 nights in Apr 2024
Response from Sara on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Apr 2024
Response from Sara Gonzalez on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the executive suite for a quick getaway and soak in a hot tub . Staff are very attentive and friendly.
Stayed 1 night in Apr 2024
Response from Sara Gonzalez on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Raneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our time
Stayed 1 night in Apr 2024
Response from Sara Gonzalez on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the staff was not overbearing about rules. It’s never a good stay when the staff is constantly watching over you. I live in town and rented a room so the kids can use the pool. My daughter was able to have a few friends stop by at different times to swim with her and everything worked out so nicely. My kids enjoyed their staycation in town for April break.
Stayed 2 nights in Apr 2024
Response from Sara Gonzalez on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sara Gonzalez on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Raneesa

Travelled with family
Liked: Amenities, property conditions & facilities
My stay was great up until check out when I find my car was ranksacked and ruined overnight . Other cars as well . The camera to the hotel was pointing at my car yet no one seen multiple cars be broken into over hours of time ? I don’t understand
Response from Sara Gonzalez on 25 Mar 2024
The police handle the situation. Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Angel

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool definitely wasn't heated and was closed alot.Plus I feel I was ripped off with the price
Stayed 17 nights in Jan 2024
Response from Sara Gonzalez on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Aurelie

Travelled with family and small children
Liked: Cleanliness, staff & service
Very spacious room with kitchen. Breakfast was great. Our room was on the first floor, but people were smoking and it smelled in the hallway. Not great at all when you travel with young children.
Stayed 1 night in Mar 2024
Response from Sara Gonzalez on 10 Mar 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and the staff were super friendly! The breakfast was a real winner!
Stayed 2 nights in Mar 2024
Response from Sara Gonzalez on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sara Gonzalez on 28 Feb 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my 6 day stay. The staff was wonderful! I had a maintenence request, and the technician was at my door within minutes. My only recommendation would be to offer flatter pillows. The pillows provided were too thick, and the woman at the front desk said there were no other options.
Stayed 6 nights in Feb 2024
Response from Sara Gonzalez on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place Just off the Highway
The staff was very helpful and professional. The room was clean, the common areas were very clean and the staff was on top of everything.
Stayed 1 night in Feb 2024
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Melissa, Bronx

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved my stay at this hotel. My husband and I needed some quality time together as we have 3 children, grandma offered to babysit for us and all we wanted to do was have a quiet evening, to wake up uninterrupted and to be served breakfast that neither of us had to cook .. .. And what a treat it was ! The hotel was clean staff was friendly and to our surprise our room even had a jacuzzi so we were able to relax our muscles which was such a treat. The breakfast area was bright, extremely clean and well stocked, and the food was delicious. We will definitely be returning, this time with the kids because we know they would love the amenities like the pool, basketball and ofcourse the breakfast 😊
Stayed 1 night in Feb 2024
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Kellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visting for the weekend
i stayed here because my girls had dance competition and it was close to the venue . it was very spacious offered a complementary breakfast had a pool that was able to used. it served us well for the weekend .. the only thing was the linen for the pull out bed didnt fit and was dirty but the front desk did give us clean linen after we went there that was the only issue other than that the stay was great i would stay there again if needed!
Stayed 2 nights in Jan 2024
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Gloria

I just think that the coffee and cream could be better quality
Stayed 1 night in Jan 2024
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

ELISA

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Our one night stay was nice and the young ladies who helped us checking in and out were great/helpful. Would/will consider staying there in the future.
Stayed 1 night in Jan 2024
Response from Sara Gonzalez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Marlene

Stayed 1 night in Dec 2023
Response from Sara Gonzalez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Staff was phenomenal and the pool was great!
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Amazing staff, heated indoor pool, super clean. Amazing hotel.
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is literally on the highway and there are people smoking weed in parking lot. Not a safe place to stay. Noisy people yelling in the hallway. We would not recommend this hotel.
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Sara Gonzalez on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Billing issues
Stayed 1 night in Dec 2023

6/10 Okay

myra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room had trash under the bed
Stayed 1 night in Nov 2023

6/10 Okay

Louis

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

stephanie

Travelled with family and small children
Check in was a breeze. Room is huge and very clean. Pool is fantastic. Very happy with our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Amenities
Very nice i liked it alot
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent. Not housekeeping everyday. Nice staff. Friendly. Large rooms, suites for a good price.
Stayed 3 nights in Nov 2023

8/10 Good

Elliott

Liked: Cleanliness, staff & service
Marriott Residence Review
We were having work done at our home which was an inconvenience for us, so we decided to stay at a hotel overnight. I chose this hotel since it is very close to our home and they accept dogs. Upon check-in the staff was very nice and welcomed us warmly and offered my dog a bone. We were put on the first floor and the highway was right outside our window. The windows were double paned but it did not come close to blocking out the noise from the highway. We heard traffic and the 18 wheelers hitting a bump in the highway all night. We didn’t sleep more than a couple hours. The room category (1 bedroom suite) was listed as a queen but the bed was so small. I think listing it as a queen is not accurate. The AC didn’t work much so it was hot in the room all night, so I ran home to grab a fan. We couldn’t sleep with the windows open of course due to highway noise. The room itself was a fully equipped kitchen. It was clean and spacious. The hotel is dated but it’s still satisfactory. We had takeout at our favorite restaurant next to the hotel…Sweet Mango. If you’re not from town they have awesome food and the Sushi is amazing. We were awake so we indulged in the breakfast; it was good, we had no complaints. We weren’t sure what time we could return to our home and a late checkout was accommodated. We appreciate your flexibility with that. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The hotel manager on 10 Oct 2023
Dear Guest,Thank you for your rating, we are glad that all went well for you during your stay and hope we get to see you again.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place, especially the staff. Excellent breakfast offerings.
Stayed 1 night in Oct 2023
Response from The Hotel Manager on 4 Oct 2023
Dear Guest,Thank you for your review!!!

8/10 Good

Hong

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from The Hotel Manager on 24 Sep 2023
Dear Guest,Thank you for your review, we are glad that your stay was a great one and we hope to see you on your next trip to Southington.

10/10 Excellent

Anny

Stayed 1 night in Sep 2023
Response from The Hotel Manager on 4 Oct 2023
Dear Guest,Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
We enjoyed our spacious suite and the friendliness of the manager and staff--at the desk and at breakfast--was appreciated. Would recommend it to others.
Stayed 1 night in Sep 2023
Response from The Hotel Manager on 5 Sep 2023
Dear guest,Thank you for your review and kind words we are happy that your stay was great.We are looking forward to your next trip to Southington.

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from The Hotel manager on 5 Sep 2023
Dear Guest,Thank you for your rating. and we hope we get to see you again on your next trip to Southington.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
I would go back
The best aspects were the staff and breakfast. The staff is so warm and helpful. The breakfast had a lot of variety and was really tasty. Bed was quite comfortable. On the “meh” side - the room was very dim and don’t expect to cook much. The cooking supplies consist of one sharp knife, a pan and a pot.
Stayed 5 nights in Aug 2023
Response from The Hotel Manager on 19 Aug 2023
Dear Guest,Thank you for your review,we are glad that the staff made you feel welcome and that you enjoy your breakfast.I have talked to the housekeeping department and made them aware of the issue. Hope that the next time you come to stay with us everything will up to your standards.

10/10 Excellent

malissa

Stayed 2 nights in Jul 2023
Response from The hotel manager on 6 Aug 2023
Dear Guest,Thank you for your review. We hop[e to see you again!!

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023
Response from The Hotel Staff on 19 Aug 2023
Dear Guest,Thank you , for your review.

8/10 Good

Crystal

Stayed 1 night in Jul 2023
Response from The hotel staff on 7 Aug 2023
Dear Guest,Thank you for your review.

8/10 Good

Emmaria

Travelled with family
Liked: Cleanliness, staff & service
I stayed for one night at this property. It was spacious and the staff was great. The amenities are a little outdated but my family and I enjoyed it! I recommend this property.
Stayed 1 night in Jul 2023
Response from The Hotel Staff on 28 Jul 2023
Dear Guest,Thank you for your review, we greatly appreciate it.

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Hotel Manager on 14 Jul 2023
Dear Guest,Thank you for your review.

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from The Hotel Manager on 6 Aug 2023
Dear Guest,Thank you for your review, we hope to see you again !!

10/10 Excellent

Stefani

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, staff was wonderful and accommodating. Would definitely go back. The only semi-negatives was the fire pit wasn’t working and there was a restaurant on site (but places close by and had delivery)
Stayed 2 nights in Jun 2023
Response from The hotel staff on 30 Jun 2023
Dear Guest,Thank you for your review and yes we are working on fixing the fire pit.we hope to see you again

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
Good place to stay for a quick night
Couch was uncomfortable to sit in because bed didn't sit right under cushions when we arrived. Light in vanity area didn't work making it difficult to get ready for a party.
Stayed 1 night in Jun 2023
Response from The Hotel Staff on 30 Jun 2023
Dear Guest,Thank you for your review, we have address it with the appropiate department leadeship team.Again thank you for staying with us.

4/10 Poor

Linda

Stayed 2 nights in Jun 2023
Response from The HoTel Manager on 14 Jul 2023
Dear Guest,Thank you for your review.

4/10 Poor

Heather

Stayed 1 night in Jun 2023
Response from The Hotel Manager on 14 Jul 2023
Dear guest thank you for your review.