Southwest Houston hotel guide. Sonesta Hotel hotel in Southwest Houston, Houston

"Very pleasant stay with family. Courteous staff, good food, decent fitness center. "

"They have nice accommodations, the rooms were clean, tastefully done, white bed cover, and the hotel food is actually excellent. The bartender Jonay is an amazing bartender and remembered me. She ordered my Jambalaya as I put my things in my room. Location is perfect to amazing restaurants in Houston."

"The rooms were clean and breakfast e was complete and well-presented! "

"Roaches"

"Check-in was terrible. When I walked in, the man at the front desk was on a phone call. He looked up and barely acknowledged me before turning back to his phone call. When he finally hung up, he barely said anything to me. On paperwork, he pointed where I needed to initial and sign, and then didn't bother scooting it towards me. So I had to reach all the way across the counter to get the paperwork myself. He only gave me one room key, knowing there were two of us. After check-in was completed, he didn't tell me anything about the building, like elevator location, breakfast times or other amenities available. I had to ask where the elevator was. The lady I dealt with later (we were there 2 nights) was much more hospitable, but that man was terrible."

"This hotel was clean and the beds were comfortable. The breakfast was good. The location was perfect "

"The front desk agents and the weekend manager were amazing."

"I was traveling with two children for a small get away. The reason I chose this hotel was because of the indoor pool. This was part of our travel Plans. There was nothing on hotels.com or home2suites site saying anything about the pool being closed. I didn’t find this out until I asked about during check in. The “hott” breakfast was cold and no way to heat it up. Specifically the eggs and cheese. The hotel was clean an staff was professional. Other than this the hotel was fine. "

"Was called handicap room, however my husband who is in a wheelchair, couldn’t get in shower and barely to toilet. No microwave in room, but they did bring one."