"The experience with this Wyndham property and Hotels.com was a disaster defined by incompetence and a total lack of accountability. Even though my booking was fully paid in advance, the front desk couldn't complete the check-in because of their malfunctioning card terminals. Because their own equipment failed repeatedly, I was denied access to a room I had already paid for. Instead of trying to find a resolution or fix the technical error, the owners were more interested in high-surveillance, family-style micromanaging of the lobby than actually helping a stranded guest. It was obvious that hovering over staff and watching the cameras took priority over basic hospitality.
The issues started before I even arrived; the quoted travel insurance was doubled from $4.50 to $9.00 at the time of booking. When I brought this to the attention of Hotels.com, they promised a refund that never actually happened. To make a bad situation worse, after being denied my room, I was forced to wait over two hours for a hotel shuttle just to get away from the property. It is predatory for a hotel to keep payment for a "ghost stay" that they made impossible to fulfill. Hotels.com has shown zero integrity by failing to resolve this clear service failure and a blatant billing discrepancy, hiding behind automated emails while I’m left out of pocket. Between the hotel’s dysfunctional management and the booking platform's refusal to stand behind the transaction, this was a total scam. Avoid this place."