St. Cloud hotel guide. Universal Orlando Resort hotel in St. Cloud, Florida

"Everything was as expected and needed. "

"Pool was nice, staff was not"

"We liked our family room suite- it was clean, quiet and dark when we slept. The beds were comfortable but the chairs in the room and throughout the resort are cheap and not comfy to sit in. The staff wasn’t very friendly, they were on the robotic side, just going through the motions. Check in was particularly not friendly. The luggage check guys were the best, they are the ones to answer your questions. The pool was warm and clean, and geared for smaller kids- very shallow and there are two ducks swimming in it which means people feed them and they then do, you know what in the pool. The big issue were the gates into the pool- they either didn’t work with the key and, if the did, they are heavy and old which makes it very difficult for kids and elderly to open. I strongly recommend the resort update these. The resort has a fun retro theme which hides some of its tiredness. I do recommend it for a family - friendly budget option. We used the early entrance one day (left ant 715) and slept in on the second day- had to wait 15 mins for the park bus at 830. These should be running more frequently? We had a blast at the parks and barely spent any time at the hotel except on checkout day. The maid woke us up knocking on our door at 845 when we were all trying to sleep in on check out day. So remember to put the do not disturb sign out!!!! She came back two more times. Check the coffee in your room. We kept on getting all decaf and had to keep going to the lobby to get that fixed."

"We love to stay here for our run Disney race weekends. The resort staff is always kind and helpful. Our villa was clean, the grounds are very nice and well maintained. "

"Absolutely amazing facility would book here over and over again! "

"Not a bad hotel, good room, but everything is old"

"Clean, very comfortable, with many noticeable updates. "

"It was great for traveling on a budget, but I like my rooms to be a bit cleaner; they need to mop a bit more thoroughly, but the bed was very clean. "

"Great resort to take your family very clean check in was a little long, but they got you in and out"