Exterior

Reviews of DoubleTree by Hilton St. John's Harbourview

3.5 out of 5
DoubleTree by Hilton St. John's Harbourview
2 Hill O'Chips, St. John's, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 372 out of 688 reviews" "
Rating 8 - Good. 167 out of 688 reviews" "
Rating 6 - Okay. 68 out of 688 reviews" "
Rating 4 - Poor. 47 out of 688 reviews" "
Rating 2 - Terrible. 34 out of 688 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in May 2024

2/10 Terrible

Albert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold around one corner of bathtub and behind bathroom sink behind vanity. So dark in the room due to terrible Lightning. Had to use my flashlight to pour water in the coffee pot. Get rid of the crazy movie theatre light and the water proof light by the bed. Why anyone would paint the ceiling dark blue in a hotel room is beyond my way of thinking,it’s disgusting. Hilton should be ashameb of there selves. Oh, no ice, called the desk and said, where can we get some ice, they said our ice machine on the second floor is out of service, you will have to go down stairs to the bar and get your own ice. Really! Oh, one more thing, what are those little black beetles that are crawling around the base of the toilet! Never again, just disgusting!
Stayed 2 nights in May 2024

8/10 Good

Levi and Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, the friendly and efficient staff. We didn’t like the additional charge for the harbour view and parking. It added an additional $30 plus tax to our stay.
Stayed 1 night in May 2024

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Location was great. Front desk staff a bit rude at check in when their credit card machine didn't work - tried to blame it on my having invalid cards but then when he entered it manually, voila - it worked! Stayed there 4 nights and our room was not cleaned once. (first day was our own choice as we were still in the room). Had to ask for towels every day. Also shower leaked, which is why we kept needing new towels as we had to mop up the water everyday.
Stayed 4 nights in May 2024

10/10 Excellent

Kern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable, conveniently located for our needs. Very friendly staff but not intrusive. Definitely would recommend.
Stayed 11 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would not hesitate to stay here again. It was clean, very good price for the area (in the downtown core) - nice restaurant. No pool but that is probably the only downside to staying here.
Stayed 3 nights in May 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I overbooked a room and they won’t credit me or give me my money back. Not a happy camper😩
Stayed 1 night in May 2024

10/10 Excellent

Nikhil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice, recommended
Stayed 5 nights in May 2024
Response from Aimen Arshad on 21 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable beds
Stayed 2 nights in May 2024
Response from Aimen Arshad on 21 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

8/10 Good

John

Travelled with family
Parking confusing
Stayed 2 nights in May 2024
Response from Aimen Arshad on 21 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

8/10 Good

Rong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024

6/10 Okay

Teresa

Travelled with family
Fireplace
Stayed 2 nights in May 2024
Response from Aimen Arshad on 21 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in May 2024
Response from Aimen Arshad on 14 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Aimen Arshad on 14 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

2/10 Terrible

Junghae, Seattle

Disliked: Staff & service, property conditions & facilities
The facility is good. However they got old furnace and it was broken. Also it was very bad situation. No thank until they got new furnace.
Stayed 6 nights in May 2024
Response from Aimen Arshad on 14 May 2024
I'm really sorry to hear that your stay with us wasn't up to par. We strive to ensure all our guests have a fantastic experience, so it's disheartening to learn that we fell short this time.If you're open to sharing more details about what went wrong, we'd greatly appreciate it. Your feedback helps us identify areas for improvement and ensures we can provide a better experience for future guests.Again, I apologize for any inconvenience caused, and I hope we'll have the opportunity to welcome you back and make things right in the future.

8/10 Good

Milène

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Aimen Arshad on 21 May 2024
Thank you for choosing to stay with us at The DoubleTree by Hilton St John’s Harbourview! We hope you had a wonderful time and that we exceeded your expectations. We appreciate your support and hope to welcome you back soon.

6/10 Okay

Hazel

Travelled with partner
Disliked: Property conditions & facilities
Don’t like that you have to pay for parking with limited spot and small space between cars.
Stayed 1 night in May 2024
Response from Aimen Arshad on 9 May 2024
Hi Hazel,Thank you for sharing your feedback with us. We understand your concerns regarding parking availability and space. Your comments will be taken into consideration as we strive to improve our services for our guests.

10/10 Excellent

Thomas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the DoubleTree. Little Sparo restaurant on site never disappoints! Our go to accommodations in St John’s. Great location to taste all that downtown St. John’s has to offer.
Stayed 3 nights in Apr 2024
Response from sm on 7 May 2024
Thanks so much! We are so glad that you enjoy your stays with us.

6/10 Okay

James

Travelled with family
Disliked: Staff & service
Front desk staff need the improve their engagement style. Day time person seems uninterested in helping and more on her computer. Bad impression! The room was different than shown…..typical! Won’t return to this hotel.
Stayed 4 nights in May 2024
Response from Aimen Arshad on 7 May 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.Your comments about our front desk staff are concerning, and we apologize for any lack of engagement you encountered during your stay. Providing attentive and helpful service is a top priority for us, and we will address this with our team to ensure that all guests receive the assistance they deserve.We're also disappointed to learn that your room did not meet your expectations based on the information provided. We strive to accurately represent our accommodations, and we apologize for any discrepancies you experienced.We understand your decision not to return, but we hope you will reconsider and give us another opportunity to exceed your expectations on a future visit.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree was a great choice for staying in St. John’s. It’s located near the Narrows end of Water Street, which makes walking to nearby sites easy. You’re maybe a 20-30 walk to Signal Hill, The Rooms and George Street. Being on Water Street you have a great view of the harbour and are close to all the shops and restaurants along it.
Stayed 4 nights in May 2024
Response from Aimen Arshad on 7 May 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at DoubleTree by Hilton St. John's and that our convenient location added to your overall experience.We're glad to hear that you found our hotel to be well-situated for exploring the nearby attractions and enjoying the beautiful views of the harbour. It's always our goal to provide our guests with a comfortable and convenient stay, and we're pleased to hear that we succeeded during your visit.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were absolutely amazing. The hotel has been updated in a really classy style. The furniture in the room was exactly what I needed for work etc. And the restaurant was top notch. I will never stay anywhere else in St. John's.
Stayed 2 nights in May 2024
Response from Aimen Arshad on 7 May 2024
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had such an enjoyable experience during your stay at our hotel.It's fantastic to hear that you appreciated the stunning views, the stylish updates throughout the hotel, and the comfortable furniture in your room. We're also delighted that you enjoyed dining at our restaurant and found it to be top-notch.Your satisfaction and loyalty mean the world to us, and we're honored that you've chosen us as your go-to hotel in St. John's. We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend away!
Stayed 2 nights in Apr 2024
Response from Dennis on 30 Apr 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had a fantastic weekend getaway at our hotel.Your kind words mean the world to us and serve as a testament to the hard work and dedication of our team. We strive to create memorable experiences for all our guests, and it's incredibly rewarding to know that we succeeded in providing you with a delightful stay.We look forward to welcoming you back for another fantastic getaway in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Aimen Arshad on 1 May 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Kellie Leah, Barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view of the harbour
Stayed 3 nights in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

2/10 Terrible

lori

Disliked: Staff & service, amenities, property conditions & facilities
We were placed in room on main floor right next to main lobby, room was missing chairs, had no linens, view was of parking lot, we got no sleep due to the activity in lobby and traffic, we spoke to front desk staff and they said hotel was full and given that we booked through Expedia there was nothing they could offer in terms of credit/refund, very disappointing.
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
Hi Lori,Thank you for sharing your feedback with us. We're deeply sorry to hear about the challenges you experienced during your stay. It's disheartening to learn that the room did not meet your expectations and that you encountered disturbances from lobby activity and traffic, preventing you from getting a good night's sleep.Please accept our sincere apologies for the inconvenience you faced. Your comfort and satisfaction are our top priorities, and we regret that we were unable to address your concerns adequately during your stay. Rest assured, we'll review your feedback with our team to prevent similar issues in the future.While we understand your disappointment regarding the limitations with your reservation made through Expedia, we truly value your patronage and would welcome the opportunity to make amends. We invite you to reach out to us directly so that we can discuss your concerns further and hopefully have the chance to restore your faith in our hotel.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

8/10 Good

Jaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Best downtown location.
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Dawn

Liked: Property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aimen Arshad on 29 Apr 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

8/10 Good

Amir

Very nice location, great staff
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 25 Apr 2024
Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our location and found our staff to be great. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely was not worth the price. Did not feel comfortable sleeping in the room I was given. Left at midnight to find somewhere else.
Stayed 1 night in Mar 2024
Response from Aimen Arshad on 22 Apr 2024
Hi Megan,We're truly sorry to hear about your recent experience at our hotel. Providing a comfortable and enjoyable stay is our top priority, and it's disheartening to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for any discomfort you experienced during your stay. We understand the importance of feeling safe and comfortable in your accommodation, and we regret that we were unable to provide you with a room that met your needs.We appreciate your feedback and will use it to improve our services moving forward. If there's anything specific you'd like to discuss or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Apr 2024
Response from Aimen Arshad on 22 Apr 2024
Hi Tammy,On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

2/10 Terrible

Ian

Stayed 1 night in Apr 2024
Response from Aimen Arshad on 14 May 2024
I'm really sorry to hear that your stay with us wasn't up to par. We strive to ensure all our guests have a fantastic experience, so it's disheartening to learn that we fell short this time.If you're open to sharing more details about what went wrong, we'd greatly appreciate it. Your feedback helps us identify areas for improvement and ensures we can provide a better experience for future guests.Again, I apologize for any inconvenience caused, and I hope we'll have the opportunity to welcome you back and make things right in the future.

10/10 Excellent

Laura

Stayed 1 night in Apr 2024
Response from Aimen Arshad on 10 May 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Darrell

Stayed 1 night in Apr 2024
Response from Aimen Arshad on 9 May 2024
On behalf of the entire team at DoubleTree by Hilton St John's, I would like to extend our heartfelt gratitude for choosing to stay with us during your recent visit to St John's. We hope you had a comfortable and enjoyable experience throughout your time with us.Your decision to stay at our hotel is greatly appreciated, and we are delighted to hear that you chose to make us a part of your travel plans. We strive to provide each guest with a memorable stay, and it's always rewarding to receive positive feedback.Once again, thank you for choosing DoubleTree by Hilton St John's. We genuinely hope you had a wonderful stay, and we look forward to welcoming you back in the near future for another exceptional experience!

10/10 Excellent

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fourth time staying at the Double Tree and we really enjoyed it. Always a treat to be able to dine at Little Sparo where the staff are wonderful ( and many of the wait staff recognize us and even remember our preferred food and drink! ) The front desk staff are always friendly and helpful. We often travel with our dog and he’s also treated like a guest (with treats) -we love Double Tree’s signature warmed chocolate chip and walnut cookies as a welcoming treat.
Stayed 2 nights in Apr 2024
Response from Aimen Arshad on 16 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton St. John's Harbourview for the fourth time! We're delighted to hear that you had another enjoyable experience, and it's always a pleasure to welcome back returning guests like yourself.We're thrilled that you appreciate our warm hospitality, especially from our attentive team members at Little Sparo and the front desk. It's wonderful to know that your dog was treated like family and enjoyed our special treats.We can't wait to welcome you back for your fifth stay, and we look forward to continuing to exceed your expectations with each visit.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful overall stay and experience the staff could do a little better with explaining things they did not explain the times for room service and the restaurant also didn’t explain the safe in the room and how to program or use it and didn’t explain that not every floor had an ice machine only on the second floor and it should be posted but the rooms were very clean comfortable and the housekeeping staff was friendly and clean and made sure to help keep the rooms stocked with fresh towels and supplies would recommend this hotel to others
Stayed 4 nights in Apr 2024
Response from Aimen Arshad on 16 Apr 2024
Hi Keith,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a wonderful overall stay and that you found our rooms clean, comfortable, and well-stocked. Your comments regarding the areas where we can improve are greatly appreciated, and we will certainly consider them to enhance our guest experience.We apologize for any inconvenience caused by the lack of information provided about our services and amenities. Rest assured, we will address this with our team to ensure that future guests receive thorough explanations upon check-in.Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds - big pillows - staff a restaurant food was incredible.
Stayed 4 nights in Apr 2024
Response from Aimen Arshad on 16 Apr 2024
Hi Daniel,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a wonderful overall stay and that you found our beds to be comfortable and enjoyed the food at the Little Sparo.We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aimen Arshad on 16 Apr 2024
Hi Stephen,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so we can discuss your experience further and work to make things right.

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, convenient
Stayed 1 night in Apr 2024
Response from Anne on 10 Apr 2024
Guy, thank you for taking the time to give us such a good review. We appreciate it and hope to have you visit with us again in the near future when our weather is a bit warmer.

10/10 Excellent

Rodney

Travelled with partner
Love the harbor view and cleanness in the room
Stayed 2 nights in Apr 2024
Response from Anne on 8 Apr 2024
Rodney, all the staff due put extra effort into making everyone's stay as memorable as possible. We do appreciate your excellent rating and hope to se you again in the near future.

10/10 Excellent

monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great but paying all that money for two nights just to be told you had to pay for parking you’d think that would be included but other then that had a great experience with the hotel!
Stayed 2 nights in Apr 2024
Response from Anne on 8 Apr 2024
Monique, I am glad our hotel has met your expectations and helped you to have a pleasant stay. We hope to see you again and maybe our weather will be a bit more warmer. All the hotels in the downtown area are now charging for parking, with the downtown parking so limited. We are glad that we are able to offer our guests a place to park. Thank you for your excellent review.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful!
Stayed 1 night in Apr 2024
Response from Anne on 8 Apr 2024
Stephen, we are glad the hotel and staff were able to make your stay a memorable one and hope to see you again for a return visit in the near future. We appreciate your excellent review and your kind words. Thank you.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from anne on 8 Apr 2024
Terry, I am glad you were able to have a memorable stay at our hotel. The weather isn't cooperating much yet but later if you join us again you will get to experience the downtown and the harbour when you don't have to walk through the snow. It is still interesting but different when you can go about when it is warmer. Thank you for the excellent review.

10/10 Excellent

Evelyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed. Tasteful nautical decor lets you know you're in Newfoundland!
Stayed 1 night in Apr 2024
Response from Anne on 6 Apr 2024
Evelyne, thank you for the excellent review. I am glad that our hotel has met your expectations and we have helped to make your stay a memorable one. Thank you also for your comments on our decor. Everyone loves the ship theme and especially the boat plans on the walls. Thank you again.

10/10 Excellent

Alison

Stayed 2 nights in Apr 2024
Response from Aimen Arshad on 25 Apr 2024
Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our location and found our staff to be great. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the roomes were decorated with ship decor. Such a cool look and functional!
Stayed 5 nights in Mar 2024
Response from Anne on 2 Apr 2024
Shannon, we are glad that we helped to make your stay memorable. we appreciate your great review and hope to see you for a return visit soon.

10/10 Excellent

Stefania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with fresh baked sweets, and the hotel manager checked in and messaged twice during our 1 week stay to ensure we had no complaints and had everything we needed. The facilities are SO clean, and the location is insanely convenient; right on the water. In house restaurant is easily in the top 5 places to eat in downtown St. John's.
Stayed 7 nights in Mar 2024
Response from Anne on 28 Mar 2024
Stephania, we appreciate your wonderful review. The hotel team do all try to make everyone's stay memorable .We are glad you had a pleasant stay and hope to see you again when you will be able to see the sights without having to worry about heavy coats and boots.. Thank you..

10/10 Excellent

Mohammed, Chicago

Stayed 6 nights in Mar 2024
Response from Aimen Arshad on 16 Apr 2024
Hi Mohammed,Thank you so much for your fantastic rating and kind words! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.