On the beach, white sand, snorkelling, kayaking
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Reviews of Hodges Bay Resort and Spa

4.5 out of 5
Hodges Bay Resort and Spa
Hodges Bay, St. John's, Saint John

Reviews

8.4

Very good

Rating 10 - Excellent. 89 out of 160 reviews" "
Rating 8 - Good. 37 out of 160 reviews" "
Rating 6 - Okay. 20 out of 160 reviews" "
Rating 4 - Poor. 5 out of 160 reviews" "
Rating 2 - Terrible. 9 out of 160 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, especially Morgan at the front reception.
Stayed 1 night in Apr 2024
Response from management on 29 Apr 2024
Thankyou for the kind words regarding the staff. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from management on 26 Apr 2024
Thank you for the nice score. We are happy to hear you enjoyed your stay with us.

6/10 Okay

Rachael E

Travelled with partner
Liked: Cleanliness
This was a very disappointing hotel. The food was mediocre and over priced, beach areas not maintained (including Prickly Pear Island which was shabby to say the least). The staff was a mix of wonderful and disinterested. The property has so much potential, but without options for great food and good customer service, I don’t see it having any repeat visitors. My most disappointing hotel experience to date.
Stayed 4 nights in Feb 2024
Response from management on 23 Apr 2024
Sorry to hear you did not enjoy your stay with us. Thank you for our feedback we will look at the maintenance issues you expressed and work on the food and customer service.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, amazing staff and very quiet. Exactly what we were looking for.
Stayed 7 nights in Apr 2024
Response from management on 23 Apr 2024
We are happy to hear you enjoyed your stay with us. Thank you for providing us with your feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing property. Very quiet and clean
Stayed 6 nights in Apr 2024
Response from management on 13 Apr 2024
Thank you for taking the time to provide us with your feedback and for the kind words. we are happy to hear you enjoyed your stay.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from management on 13 Apr 2024
We are happy to see you gave us a nice score. Thank you for providing us with your feedback. Glad to hear you enjoined your stay with us.

10/10 Excellent

Zarir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and good service. Good food too.
Stayed 1 night in Apr 2024
Response from management on 4 Apr 2024
Thank you for taking to time to provide feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing Beautiful resort
Stayed 4 nights in Mar 2024
Response from management on 31 Mar 2024
Thank you for the kind words we are happy to hear you enjoyed your stay with us.

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
This place is probably amazing overall BUT we got in late and they took us straight to our room. We never got an overview of property, for instance that there was a tunnel that connects the lobby, gym etc to the rest of the property. We ordered room service and they took it the next day as expected but piled it in one spot and don’t clean it up for several days. We asked day after day for caffeinated coffee but would only bring decaf. Maybe not a big deal to some but for three days we drank decaf. Little details like the caulking in the bathroom looks like a 2 year old did it screams they are not concerned with the details. Went to the pool several times, one time after at least an hour one of the bartenders came by and asked if we needed anything. Ate at the restaurant a couple times, seemed like the waitstaff was pist at each other. Not impressed with the food. Ordered a side salad with ranch, they brought salad with like thousand island dressing, then when we told them it was supposed to be ranch they brought it back with a side of ranch. It had dressing on it already. Honestly my best description is it’s a 4 star resort run by 2 star employees. Sorry to be so critical we just assumed that for the price it was going to be top notch.
Stayed 3 nights in Mar 2024
Response from Management on 29 Mar 2024
We are sorry to hear about the issues you experienced during your stay with us. We appreciate the feedback. We will look into the issues and deal with each one. Mistakes do happen but there is no excuse for the poor customer service.

8/10 Good

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 5 nights in Mar 2024
Response from management on 29 Mar 2024
We are happy to hear you enjoyed your stay with us.

4/10 Poor

Jenna

Stayed 1 night in Mar 2024
Response from management on 14 Apr 2024
We are sorry to see the low score. We apologize that your stay was not as expected. Any feedback as to why you were unhappy with the stay is appreciated.

10/10 Excellent

Caroline, Brooklyn

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from management on 27 Mar 2024
Glad to hear you enjoyed your stay with us. Thank you for the kind review.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hodges Bay Resort has to be one of the best resorts I've ever been to. To start it off, I arrived with my baggage delayed and the staff at Hodges Bay welcomed us in such a positive way. We were already in not the best of moods and immediately sat us down gave us wet towels and champagne to relax. They checked us in, in less than 10 minutes and advised us to go get clothes from the town before it closes, since everything closes at 5pm. We did as they said and got clothes for a day. If it wasn't for them we would have not had anything to wear for the next day at our activity. After the first day I was in Antigua, I got sunburned pretty bad and went to the reception area to ask if they had aloe vera I can buy. Unfortunately they didn't have but one of the ladies (I can't remember her name, but she was incredibly friendly), was nice enough to go across the street and cut down some aloe so that I can put in on my body. I don't think I've ever had a hotel staff member do something like that for me. Overall the hotel is beautiful. The beach is nice, the food is spectacular and overall just such an aesthetic vibe. The best part is Prickly Pear Island, a private island that is only a 5 min boat ride from Hodges Bay. My partner and I spent the whole day there and it has to be one of the best experiences we've ever had. 10/10 resort.
Stayed 4 nights in Mar 2024
Response from management on 24 Mar 2024
We are happy to hear you enjoyed your stay with us. Thank you for the kind words

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property with a kind staff
Stayed 1 night in Mar 2024
Response from management on 29 Mar 2024
Thank you for the feedback happy to hear you enjoyed your stay

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from management on 19 Mar 2024
Thank you for nice score glad to hear you enjoyed your stay with us.

10/10 Excellent

Katelin M Quest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from management on 16 Mar 2024
We are happy to hear you enjoyed your stay with us. we look forward to seeing you again.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unusual hotel...beautiful architecture. Good food, and lovely ambience. Beautiful pool side area. The only draw back is the lack of beach...very small area...cannot go for beach walk, therefore.
Stayed 1 night in Feb 2024
Response from management on 4 Mar 2024
Thank you for the kind words. We are happy to hear you enjoyed your stay.

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from management on 25 Feb 2024
Thank you for the nice score. We are happy to hear you enjoyed your stay with us at Hodges Bay Resort.

10/10 Excellent

Lionel, Kingston 19

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here as a cool down after carnival in Trinidad and it was a realllly really beautiful place with beautiful people. It did not disappoint at all, food was great and the staff was perfect. Ensure you go to Prickly Pear Island as it is free with your stay.
Stayed 2 nights in Feb 2024
Response from management on 22 Feb 2024
Thank you for the nice review of Hodges Bay. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Sherlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort. Wish there was more dining options
Stayed 4 nights in Feb 2024
Response from management on 14 Feb 2024
Thank you for you feedback. Happy to hear you enjoyed your stay with us and you were still able to give a nice score.

10/10 Excellent

LENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were super friendly and nice! In particular, I loved Tango and his dance 💃 he spreads positive vibes all over the resort!
Stayed 7 nights in Feb 2024
Response from management on 13 Feb 2024
thank you for the kind words. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice property , everyone was very helpful and so relaxing.
Stayed 7 nights in Feb 2024
Response from management on 13 Feb 2024
Glad you enjoyed your stay. Nice to hear staff was helpful.

6/10 Okay

Stewart

Business traveller
Liked: Amenities
Staff were nice and welcoming, rooms were nice but a lot of mosquitos in the rooms, I think this may be due to when the rooms are being cleaned to doors are left open. Food was nice but very expensive, I will stay again but will look fhe cost of the hotel did not represent the standard received.
Stayed 4 nights in Feb 2024
Response from management on 11 Feb 2024
Sorry to hear you were unhappy with your stay. We thank you for providing us with your feedback and will look into our menu pricing.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very attentive. The property and rooms were very clean. Staff was always on top of keeping everything clean and tidy, even daily shoveling of washed up seaweed! The kayaks and paddle boards are free and readily available. There’s a free boat that goes back and forth to Prickly Pear island which has a bar and restaurant attached to the resort. Food was amazing, we ordered almost everything on the menu and it was all delicious. Highly recommend and will be going back very soon!
Stayed 5 nights in Jan 2024
Response from management on 8 Feb 2024
Thank you for providing your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to hosting you again.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 Okay

Nadia

Travelled with family
Liked: Staff & service
This was the second time we come to Hodges bay resort, first time was two years ago and was an amazing experience, this time not as much , we had a suite that is pretty old and needed renovation , bathroom had a broken toilet , missing shower parts, not enough towels even though the reservation is for 5 ppl. Bathroom door wasn’t closing right, , we had to request the room to be cleaned , staff was very nice though , hope that these comments will help improve the quality of the hotel for future residents
Stayed 2 nights in Jan 2024
Response from management on 31 Jan 2024
Thank you for your comments We will work on the renovations and amenities in the rooms. Appreciate you feedback it helps us improve.

10/10 Excellent

Tanya, Weyburn

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay! Beautiful beaches and access to prickly pear was the best! Great spot for my husband who is a kite surfer! Highly recommend!
Stayed 3 nights in Jan 2024
Response from management on 31 Jan 2024
Thank you for the kind words. We are happy that you enjoyed your stay with us.

10/10 Excellent

Noemi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff the staff the staff made All the difference.... its already beautiful and this is the icing on the cake. Great private island for swimming.
Stayed 2 nights in Jan 2024
Response from management on 31 Jan 2024
Thank you for the kind words really happy to hear that the staff made the difference.

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel beautiful property service a bit slow had a jacuzzi that was broken took staff long time and several complaints to rectify solution. Had to contact property multiple times for follow up on special services. Overall a good stay beautiful property and clean.
Stayed 4 nights in Dec 2023
Response from management on 31 Jan 2024
Sorry to hear about the issues you experienced. The Jacuzzi should have been functional during your stay.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for a more lively hotel this is not it, it is a very relaxing boutique type hotel with limited dining options, just 1 restaurant and no hotel store..the only reason I would ever go back to Hodges Bay is because of the staff..shout out to Ishmael at the front desk..it was my wife’s birthday and he went far and beyond decorating the room and making sure we had everything we need.
Stayed 5 nights in Jan 2024
Response from management on 31 Jan 2024
Thank you for providing us with your comments. Happy to hear the staff helped make the stay special.

6/10 Okay

Omer

Travelled with family
Liked: Amenities
Disliked: Staff & service
First of all. We enjoyed the stay and for the most part enjoyed the food and the location (nice and quiet). The service however is significantly lacking for a resort of this level and the amount of money paid. We repeatedly had to ask for towels in the room and to get the room cleaned. despite the "cleaning" a large roach was left in the floor (which was there prior to cleaning). Food service from kitchen to location around the pool or beach was exceedingly slow with exception of "Mr. Tango" who was personally exceptional. We had no problems with the food, but dinner options are limited, although tasty. The room bathroom lights are dependent on the exhaust fan, so late at night if you need to visit the bathroom, you cannot do so without being in total darkness or turning on the loud exhaust fan. minimal outlets in the bathroom and not readily available in the rooms. Overall, we had a nice time and got what we wanted: beautiful beach, quiet beach, reasonable food and nice people. Just a few items lacking that would make it "great" compared to "average or in some ways below average" when staying at a hotel at this price level.
Stayed 3 nights in Jan 2024
Response from management on 31 Jan 2024
Very sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will work on the service around the bar area and the cleaning.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
The property could be a 5 star, but it really needs some upgrades! Little things like the cushions on the lounge chairs were all stained and ripped - really bad! Also, there weren’t enough chairs on the beach and there was plenty of room for more. Most of the staff were extremely nice except for those that worked behind the bar at Prickly Pear. We had a number of issues with our suite (no hot water, AC broke, no towels, hair dryer broke, hot tub did not work correctly, moldy smell, curtains didn’t close, locks on doors did not work), but they were mostly addressed once brought to the staff’s attention. Buffet breakfast was pleasant, especially the made-to-order omelettes. Could not get a taxi to take us to dinner which was very surprising.
Stayed 6 nights in Dec 2023
Response from management on 2 Feb 2024
We are happy to hear the staff helped make things good. We are working on renovations now and will do better on checking the rooms before we rent them. Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and you feel like they are there to pamper you. The resort is not busy like other large resorts so we loved feeling like it was our own private paradise.
Stayed 8 nights in Dec 2023
Response from management on 31 Jan 2024
Thank you for your feedback happy to hear you enjoyed your stay with us

8/10 Good

barry a.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanfront venue.
Stayed 6 nights in Dec 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience..
Stayed 3 nights in Dec 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 Okay

Jen

Liked: Staff & service
Property could be amazing. Appears to only have select amenities open and available (one restaurant and one bar). Not enough beach chairs for everyone, they were all claimed before noon. Our room was horribly musky. We had the pullout bed booked for our daughter, when we pulled it out it had no bedding. We asked the front desk to make the pullout bed under and they never did. So we ended up sleeping 3 to one bed.
Stayed 1 night in Dec 2023
Response from management on 2 Feb 2024
Thank you for providing us with your feedback. Sorry we did not get the bed set up for you. We will order more chairs to help with the demands on the beach. Again, we apologize the bed was not set up when requested.

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 Okay

Mbebowoh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Food is tooooo expensive and very little. Staff was great and helpful
Stayed 3 nights in Dec 2023
Response from management on 31 Jan 2024
Sorry to hear you were not happy with the pricing of the food. We are happy to hear that the staff helped make the stay.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

6/10 Okay

Faizal

Stayed 4 nights in Dec 2023
Response from management on 2 Feb 2024
We are sorry to hear you could not give us a 5 our of 5. We will try harder to improve. Any feedback detailing issues is greatly appreciated.

10/10 Excellent

Vijay

Stayed 1 night in Dec 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very hospitable
Stayed 5 nights in Nov 2023

8/10 Good

YIN

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
staffs are not provide any room services and forgot to tidy the room for a few days
Stayed 2 nights in Nov 2023

10/10 Excellent

Travis

Stayed 2 nights in Nov 2023
Response from management on 31 Jan 2024
Thank you for the good score and review. Happy to hear you enjoyed your stay

8/10 Good

Vonnie

Stayed 4 nights in Aug 2023

10/10 Excellent

Shahidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The registration staff were hospitable and offered an upgraded room in celebration of my birthday. The staff at The White Sands Restaurant were amazing! Stephan, the EX/manager suggested the MahiMahi Special and it was perfect! Great experience and definitely worth a return visit
Stayed 1 night in Nov 2023
Response from Reservations on 18 Nov 2023
Dear Shahidah,Thank you for choosing Hodges Bay Resort and Spa to celebrate your birthday with us.Thank you for your review and I look forward to hosting again.Warm Regards,Chantelle

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service
We had a great time the staff always there for you did a great job but does need a little tlc on ground and decks Over all we really have good time
Stayed 7 nights in Nov 2023
Response from Guest Services Team on 20 Nov 2023
Thank you for your constructive review! We hope that when you stay in the future, you will see these areas identified attended to.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a marvelous property but needs some risk control improverments. needs yellow paint stripe on the edge of each step to prevent falls. to spray the corners of the walls for bugs. Need non slip mat on the shower floors.
Stayed 7 nights in Nov 2023
Response from Guest Services Team on 20 Nov 2023
Thank you for your constructive review! We hope that when you stay in the future, you will see these areas identified attended to.

6/10 Okay

Kyryl

Liked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Guest Services Team on 20 Nov 2023
Thank you for your kind review!

2/10 Terrible

Harold

Stayed 1 night in Oct 2023
Response from Guest Services Team on 25 Oct 2023
Dear Mr. Westerman, I am sorry to see that you did not enjoy your stay at Hodges Bay Resort & Spa. If there are any specific areas you could share that would help us improve our product or service, we would appreciate receiving your feedback. Thank you.