Garden
Check availability

Reviews of Suite Serenade

2.5 out of 5
Suite Serenade
Weatherills Estates, St. John's, Antigua

Reviews

5.0
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

6.4/10

Cleanliness

5.4/10

Staff & service

2.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

KLB, NJ, USA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Avoid this place like the plague. I arrived and by 36 hours later, there was no water, no gas, and no wifi. I repeatedly complained only to be told they are working on it. Long story short, by the time it was time to check out, none of those services were ever restored. If I was staying longer than the 3 days for which I was booked, I would have sought other accommodations. But I will NEVER stay there again, and in my opinion, they should be out of business.
Stayed 3 nights in Dec 2019
Response from Vincent on 8 Dec 2019
I have apologized profusely, over and over again to Ms. Buckridee about the unfortunate incident where the water pump broke. We had the pump fixed and the water restored within 24 hours. This happened on the last night of Karolyn Buckridee's 3 night stay after I gave her an upgraded suite. As far as the cooking gas goes, most guests simply inform the Property Manager that the gas was finished and we replace it right away. With regards to the internet, even in the USA, WIFI routers have to be reset occasionally. Again, a request to the Maintenance Man, Mr, Anthony Nation would have allowed him to fix this problem. I am sorry these unusual, unexpected problems colluded to cause a rift between this guest and us but agree with her that other guests may enjoy our property better and our hard, sincere efforts to best serve them. Thanks to the many guests we have hosted in the past problem-free.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Need new manager
The property had a great location close to movie theater and supermarket about 10 min cab ride however we did not have a good host we spend the last two days without running water because the water pump broke and no accommodations was offered to my family. The master on suite need repair / upkeep. Side rails leading up to the unit need repair. Broken dishwasher and disposal unit we notified the manager that we saw smoke from under the cubboard that was not addressed thankfully my fiancé was able to identify that it was the garbage unit that was broken and he manually shut it down. There’s a washer in the unit but no designated area to dry our clothes we were told by the manager to hang our clothes on the back yard fence which was distasteful especially for that area. Please read other reviews it has a 2star rating for a reason I would not return to this property unless the listing has a new property manager and they did all the basic maintenance to make the unit accommodating

2/10 Terrible

Grace, florida

Disliked: Staff & service
The manager is a liar and a thief.
The manager entered our room while we were out and stole my wife's diamond ring and also took our chocolate candy from the refrigerator. When my wife could not find her ring we called the manager and asked her if she came to our suite. She denied it. The following day she called us and said she forgot the keys to our room on the patio; she sat in the chair, ate the chocolate and forgot the keys. I found the keys on the patio and we asked her again if she had entered our suite and she said no. I will never go to Suite Serenade again, nor recommend anyone to stay there. If we were not leaving that day, we would have called the police and filed a report.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was suppose to check into this hotel on Tuesday
Been trying to confirm my hotel reservation for entire week. Unfortunately, I have yet to contact the hotel and when i got there the place looked deserted and I already paid for the room. Very disappointed as I had to go somewhere else
Response from Marketing Mafnager on 19 Nov 2016
I am sorry you had trouble finding Suite Serenade. The government of Antigua and Barbuda has not named the streets for this new development as yet. We did not charge your credit card at all. However, there are numerous places where our marketing manager as well as our property manager's phone #s are listed prominently as you boon and when you complete your booking Expedia has been instructed to inform guests to email, call or otherwise inform us of your arrival information. Please contact me Vincent Browne, the owner and marketing manager. I would like to help you with a future booking.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
It was not what I expected from the pictures that must of been taken 10 years ago. The place was not worth the money. The only part that made the place was the property manager! She was amazing. First night we couldn't find the place since there is no real address and we had a local cab driver help us.
Dirty
Had to use stick to keep window closed
Pilow

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet neighborhood that is about 1.1 mile to beach. The website has the location incorrect. I recommend a car while at this property. Grocery store is too far too walk.

4/10 Poor

hany

Disliked: Staff & service, property conditions & facilities
Lots of aunts in the kitchen. Hotel never heard about pets control.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great accommodation considering the price but please read the previous reviews. This apartment is in the middle of no where and does not have shops local. Unfortunately, I only stayed for one night but could have quite happily stayed for 2 weeks!

8/10 Good

Phillip, Ottawa, ON

Liked: Cleanliness, property conditions & facilities, room comfort
Not a Hotel or a Luxury Resort
Suite Serenade is a 2 story, 4 unit, furnished apartment building that is not in St. John's and is not on any beach. It is a bit hard to find since the unit is not marked, road signage is optional in Antigua, and most people do not know the place by the name 'Suite Serenade.' The neighborhood is upscale residential though somewhat rural. The building seems almost new and the 2 bedroom apartment is clean, no bugs, has a dish washer, laundry, microwave, TV service, security system, etc. Visitors definitely need a car since there are no beaches, food stores, restaurants, etc. in short walking distance. The place worked for me. We were the first visitors in about a year though there were long-term residents upstairs. A few kinks need to be ironed out. We were left completely on our own but with a cell number to contact the managers. The cleaning lady comes on Wednesdays. I recommend Suite Serenade and would return again.