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Ulasan untuk Best Western St. Louis Airport North Hotel & Suites

2.5 out of 5
Best Western St. Louis Airport North Hotel & Suites
323 Taylor Road, Hazelwood, MO

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 186 dari 499 ulasan" "
Penilaian 8 - Bagus. 109 dari 499 ulasan" "
Penilaian 6 - Cukup Baik. 70 dari 499 ulasan" "
Penilaian 4 - Buruk. 53 dari 499 ulasan" "
Penilaian 2 - Sangat Buruk. 81 dari 499 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

7,2/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

shuron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was nice
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Kelly pada tanggal 14 Mei 2024
Thank you, Shuron! We're thrilled you had a great stay with us and enjoyed all the amenities we have to offer. We hope to have you again soon so we can continue demonstrating our 5-star worthy service! Safe travels from all of us here and we hope to welcome you again soon.

10/10 Sangat Bagus

Chandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I live this hotel! The staff is alwaya the best. I stay here very frequently ans they always accommodate my requests :)
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kelly pada tanggal 10 Mei 2024
On behalf of the entire Best Western St Louis Airport North team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Tara

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Received a snack upon check-in was different. The sink in the room backed up with water. Holes in the bathroom door. Would have been nice to have the peep holes on the door covered. Also, would help to have known the shower needed to be in a certain position to avoid water spouting all over the floor bc it was hand held. The towels were very rough. The spread on the bed needed to be cleaned. How often are they changed?
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Kelly pada tanggal 6 Mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Sangat Bagus

Chandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Always suoer nice staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly pada tanggal 3 Mei 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pretty epic
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kelly pada tanggal 29 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Sangat Buruk

Erika

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely the worst place I've stayed. First I was charged 2 times for my room. I tried to address it with front desk. The lady was No help stating they only billed me once showing me the computer screen. I had my bank app open trying to show her where it came out twice. I was asked to swipe my card a second time because the young lady said it didn't go through on her end meanwhile I was telling her ok but it went through on my end. I should've requested a refund and left then. Second my fridge didn't work and it took 2 hrs to fix that. Third and final straw there was a competition in town with a lot of kids. They ran the halls half the night playing and knocking on doors. My fridge died again and I requested to be moved to a different floor. It never got fixed and of course they never moved me. After being billed $337.16 twice and no rest I will definitely be contacting my bank. One thing I will not do is argue about my money
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kelly pada tanggal 22 Apr 2024
Your business is very important to us and we value your feedback. We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience in the future. I have confirmed the charges posted for your stay are correct and any pending authorizations should be clearing up depending on your institutions authorization hold policy.

10/10 Sangat Bagus

jerry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stayed w wife n grandkids. They loved the pool. Breakfasts were good. Safe neighborhood. Nice stay.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kelly Ann pada tanggal 15 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Arianna

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kelly pada tanggal 8 Apr 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Buruk

Jamie

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was close to the venue i was there to attend. There were no towels available for 2 out of 3 days, the sink in room 316 has a leak under the bottom which is what we had to use the towels for. The toilet rim had dry urine around it as well as the mirror was dirty. The air unit has molded food in it (visible) smelled when heat/air was in use.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kelly pada tanggal 1 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Cukup Baik

Jamar

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Our room had not been cleaned properly. The bathroom mirror had old splatter on it. The toilet wouldn’t stop running every time we flushed it unless we took the lid off the tank and fixed it. The floors looked as if they hadn’t been vacuumed or cleaned in a very long time and the desk area had crumbs on it which means it was never wiped down after the previous guests. Breakfast was good, staff was friendly and nice.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kelly pada tanggal 25 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Team Bolivar pada tanggal 8 Mar 2024
Thank you!

10/10 Sangat Bagus

Bethany

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Shawna pada tanggal 4 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Charlotte

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kelly pada tanggal 25 Mar 2024
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

2/10 Sangat Buruk

Jedidiahn

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Attempted to call the hotel multiple times during the day of my check in and the phone number provided was forwarding to a dead extension. Additionally, our first room’s heater sounded like a disease engine trying to start and was only blowing cold air. The second room didn’t have a tv and the door to the bathroom looked like it had been attempted to be forced open. Luckily the third room was acceptable and the staff was trying their best to find a room that was acceptable. .
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 18 Feb 2024
I truly am sorry for the issues you had with your stay. This is not the norm for us and I hope you give us another chance to impress you with our service

6/10 Cukup Baik

Garrett

Traveler bisnis
Tidak Disukai: Staf & layanan
I arrived at 9:30pm and had to wait 30 minutes for someone to appear at the front desk so I could check in. That's outside the bounds of propriety.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 18 Feb 2024
Thank you for your message. The agent was assisting a guest for the 8 minutes that you were at the desk. We truly apologize for the length of time that it took to get you checked in.

8/10 Bagus

Chandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Visit very frequently...live it but thw bot water sucks lbvs
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 18 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Sangat Bagus

Chandra

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great staff 💕
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shawna pada tanggal 7 Feb 2024
Thank you, Chandra! We're thrilled you had a great stay with us and enjoyed all the amenities we have to offer. We hope to have you again soon so we can continue demonstrating our 5-star worthy service! Safe travels from all of us here at Best Western St. Louis Airport North Hotel & Suites.

10/10 Sangat Bagus

harold

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Manager was very nice
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shawna pada tanggal 27 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Saba

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shawna pada tanggal 27 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Rosalind

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shawna pada tanggal 2 Jan 2024
Happy New Year Rosalind and thank you for starting it out with a great rating on Hotels.com. We truly appreciate you taking the time to share with us that you enjoyed your stay. We look forward to your next visit to our area and wish you safe travels.

4/10 Buruk

Maria

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Works for one of the cheapest nights around, but need to learn my lesson - that I don’t like to see a layer of dust on lamps, & bunches of hairs on desk chair. Not sure if all hotels have such thin walls or the caliber of the guests that come to budget hotels - loud TV & party type noise until 3am:( I’ve never really experienced such bad pillows - they looked good & sheets/bedding was clean, but the pillow stuffing was misshapen & quite bad. We should've asked to change rooms when we saw the low water pressure when flushing toilet … And sure enough by early morning, backed up - asked for plunger - didn't fix it. Used lobby bathroom. Little fridge barely had any juice, even when we turned it all the way- very grateful kind staff stored our supplies in lobby fridge. Lobby & hallway carpets clearly needed vacuuming & stairwells gross/bugs. We LOVED that it had an EV charger- main reason why we picked this hotel (just one - so grateful was available). But I would rather sit at a charge station down the road than pick this 2-star place again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shawna pada tanggal 31 Des 2023
My apologies Ms. Maria that your stay was not up to our standards. I have shown this to the housekeeper that cleaned your room and used this as a training for her to make sure that this doesn't happen again. I truly hope that you will give us another chance to wow you with our hospitality as this is not the norm for us. I wish you safe travels and a Happy New Year.

6/10 Cukup Baik

Matthew

Room was not ready when arrived at 10 PM. Got to room, pullout bed had no sheets or pillows for my kid.
Tanggapan dari Shawna pada tanggal 7 Feb 2024
Hello Matthew, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Bagus

Marcy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Airport Best Western
Hotel staff was very friendly. Bed was comfy. Shower was awesome. Tv didn’t work well but we didn’t care.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shawna pada tanggal 29 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We apologize that Direct TV was updating their systems during your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Carter S

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shawna pada tanggal 19 Des 2023
Dear Carter, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 Sangat Bagus

Maria

Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Shawna pada tanggal 19 Des 2023
Dear Maria, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

4/10 Buruk

Felicia

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not the Best Hotel
Upon arrival we were charged a $250 deposit, however, the room wasn’t worth that much. I had a fridge that didn’t work. Both, the tub & sink, were easily filled with water because it was clogged. The tub overall was not the best looking. There was a kiosk for customer service, yet we were still waiting for service here & there. I was told they would release my deposit immediately after checkout, but I had to call them hours later for them to release the funds.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 5 Des 2023
Hello Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Bagus

Joseph

Traveler bisnis
I would stay here again
Menginap 3 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 5 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Gregory

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was clean, quiet, and the staff was helpful. The breakfast was good with different selections. Our room was spacious had a microwave, refrigerator and a small dining table with chairs. We also had a pull out sofa bed in addition To our king bed. There was a shooting across the street at another hotel the last night of our stay. Our hotel had a security guad on duty and he was making regular rounds to ensure our safty so we felt safe. There aren't any places to eat in the immediate area around the hotel, but there are places a short drive away (5 min). to our king bed.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 5 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Rich

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
clean side door entrance nice
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 19 Des 2023
Dear Rich, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for sharing that you enjoyed your stay and we look forward to seeing you again.

10/10 Sangat Bagus

Leah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great Stay
The staff is Ahhmaazzing!!!!! Polite, courteous, friendly and very professional!! I will definitely be staying here again!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Venika

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 21 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Sangat Buruk

William

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Don't recommend!
Stained carpet, noisy till 3am in the morning. Card key machine was not functioning therefore the front desk said they would bring us keys, Never got them. Absolutely no concern for customer service. To top all that off the TV didn't even work. Usually have a good experience with Best Western but this one was a bad one.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 20 Nov 2023
Hello William, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. Our area was in an Internet outage with AT&T which impacts the key machine and this was not fixed by them until 4AM. This also had an impact on Direct TV. We apologize for this as it was out of our control.

2/10 Sangat Buruk

Ashley

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
😬
Front staff was friendly considering it was late. Around 9 we were greeted by doors slamming and yelling. It sounded like a party next door. We woke up for our flight at 2:30 and at 2 they were still being loud enough for us to make out words and to wake us up throughout the night. Not our favorite stay.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 20 Nov 2023
My apologies that the guests near you were loud. We always encourage you to contact the front desk as our security is more than happy to speak to the guest and ask them to keep the volume down. We are concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

8/10 Bagus

Jaime

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Affordable stay
Upon arrival we were informed the internet was down. We’re unable to give us keys to our room so let us in. No wifi or cable the entire stay. Booked a family room with bunk beds for kids, blankets were see through and children were freezing. Breakfast was ok for continental. Other than this the stay was good beds were comfortable and shower and bathroom were clean.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 20 Nov 2023
We are so sorry that the Internet Outage in our area impacted your stay. I will check the AC/Heating unit in your suite as the family suites have separate units in each of the bedrooms for comfort.

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Shawna pada tanggal 17 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Buruk

Robert

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk pada tanggal 6 Nov 2023
Hello Robert, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us.

8/10 Bagus

Dianne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Front Desk pada tanggal 6 Nov 2023
Thank you for the kind words! We appreciate any opportunity to hear from our customers and do our best every day to ensure that our guest needs are met and heard. We would be happy to share your feedback with our team. If there is a specific interaction that you would like to share with us, please feel free to send us the team members name so we can give that associate some props! Have a great rest of your day!

10/10 Sangat Bagus

Steffany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful hotel. Have booked with them in the past and plan to schedule more visits in the future 👍☺️
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shawna pada tanggal 24 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Thomas

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shawna pada tanggal 24 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Shari

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shawna pada tanggal 17 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short stay
Stayed for 1 night, but front desk employee was very friendly and professional. Room and bathroom was very clean. Very comfortable and quiet. Will stay here again if I come back for a business trip. Thank you!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shawna pada tanggal 24 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Shawn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Shawna pada tanggal 24 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Buruk

Paeder

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Booked a suite that was supposed to have 2 queen beds a and full size sofa bed. The sofa bed was twin size and it was absolutely disgusting, so dirty and old. The mattress looked like it belonged in a prison. I couldn’t sleep on, slept on the floor. The whole hotel is old and dirty and has a funny smell about it. The only saving grace is the staff, they are extremely helpful and friendly and they go above and beyond to help.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Front Desk pada tanggal 24 Okt 2023
Hello Paeder party, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Rooms were terrible the carpets were stained and they had a terrible odor tv didn’t work in one room so they changed rooms and the other room was worse. I’ll never stay here again or recommend this place to anyone.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 5 Okt 2023
We are sorry that your stay was not up to par.

4/10 Buruk

Julie

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 5 Okt 2023
Thank you for taking the time to leave us feedback. We truly appreciate it and look forward to your next stay

6/10 Cukup Baik

Audrey

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
I always book a hotel with a pool because I do physical therapy in the water. Pool was closed. They need to be transparent with this because it is important to some people.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 5 Okt 2023
Our apologies that the pool was closed for unplanned repairs.

6/10 Cukup Baik

Felicia

Traveler bisnis
Disukai: Kondisi & fasilitas properti
It was good. I like this hotel. Just this time. Remote control didnt work. My room was not cleaned, stayed 4 nights and cleaned myself until I talked with the manager. No refrigerator in room 300. Again I like this hotel and will return because it is convenient, and the breakfast is good.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Shawna pada tanggal 5 Okt 2023
Hello Ms. Felicia, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

4/10 Buruk

Whitney

Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 24 Okt 2023
Hello Whitney, We're deeply concerned to hear about your recent experience and appreciate you bringing it to our attention. This isn't the experience we expect for our guests who stay with us. You're welcome to contact the hotel if you have questions or if I may assist further

10/10 Sangat Bagus

DEVON

Menginap 1 malam pada bulan September 2023
Tanggapan dari Shawna pada tanggal 5 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Shawna pada tanggal 14 Sep 2023
Dear Sarah, thank you for leaving us such a wonderful rating. We are thrilled that you loved your experience; our staff will definitely be happy to hear this as well. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your rating and we look forward to seeing you again.