6/10 Cukup Baik
Angela
Bepergian bersama keluarga
28 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We recently stayed at The Saint Hotel, and I want to start by saying the property itself was very clean. The room was well-maintained, and the boutique atmosphere is appealing. Unfortunately, the noise level significantly impacted our stay.
We were in Room 28, and directly behind the room is a hallway used by staff from the upstairs bar. Throughout the first night, we heard a heavy door repeatedly slamming and staff using rolling carts to transport trash. The noise continued until about 3:00 a.m., making it very difficult to sleep.The next morning, I expressed my concerns to the front desk. He was polite, apologized, and said he would pass the information along. However, the noise resumed again the following night.
Around 11:30 p.m., I stepped into the hallway and observed someone pulling trash on one of the carts; they did not appear interested in engaging when I tried to address it. Closer to midnight, after another loud door slam, I spoke with a different staff member who was very receptive and respectful. After that conversation, the noise level did decrease.
I understand that hotel operations continue behind the scenes, but for a property positioned as an upscale boutique experience, I would expect better late-night noise control — especially in rooms directly adjacent to service areas.The hotel has a lot of potential, and the cleanliness was excellent. However, due to the repeated overnight noise disruption, I would be hesitant to stay again.
Angela
Menginap 2 malam pada bulan Februari 2026
