Cari Town House di Staines

"Overall a fine stay and what we expected from a Premier Inn. I think staff could deal with some retraining on how to deal with customer complaints. We didn't appreciate front desk staff knocking on our hotel door at 3am TWICE and waking up our jet lagged baby that we spent half an hour soothing. Super disappointing and left us feeling very uncomfortable."

"We've just had the most amazing stay at The Swan, with our two dogs. Our room was fantastic with everything provided both for us, and for our dogs. All the staff were extremely dog friendly and helpful, and couldn't have made us feel more welcome. We will definitely be back for another stay"

"Basic run down old hotel. Damaged walls in hallway, poorly maintained common areas. Old furnishings. Mere basics in room. No usb ports, no Kleenex, face cloths, . Balcony door ascrew. Dead flower pots on back porch. Room Was warm and air circulation comfortable. Noisy train line beside. Absent staff . Front door locked and no attendant so could not leave to get fresh air when awake at 3am with jet lag . Bar looked like a derelict canteen . Hotel eating should have been 2 stars"

"★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow...

"The host is an amazing person. Really take care of every detail. The breakfast was way better than any luxurious hotel, because also was having a kindly touch. My husband and I were happy. Obviously there are not “elevator” to take big luggage at the second floor, but it was worth the effort. 😉"