2/10 Sangat Buruk
JOSE
Bepergian bersama keluarga
4 Agu 2025
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Terrible experience! Not what I expected from a 5 star hotel. There is no AC in the rooms!!! The hotel is old, some would say charming, I say old, it has one single elevator that you have to say a small prayer every time you board. I stayed at this hotel because I wanted water front views and such rooms are spacious, but if you visit in the summer think twice as such rooms get so much light, that you have to close the blinds as there is no AC in the room and it gets uncomfortably warm. And there lies most of my terrible experience. As soon as we checked in I was given an upgrade in one of the 2 rooms, only to discover that there was a fan in the room, as I tried to work with the AC there seemed to be a malfunction I quickly contacted the front desk who said and I quote “there is no AC in Stockholm” I was quite taken aback, but being my first time in Sweden I thought maybe that was a thing. We slept with the windows open and had to deal with the noice and the 4 AM sunrise, so it was a terrible. We complained again and they said they would work on it. No one ever called or did absolutely anything to make our stay more bearable. They forbade my son from having outside food in the empty hotel terrace bar saying it was the LAW in Stockholm, it’s not by the way. The hotel staff went out of their way to make my son feel uncomfortable and he had to eat the meatballs in the sidewalk. DO NOT STAY HERE, the staff is rude and just lie to guests to make excuses for shortcomings.
JOSE
Menginap 2 malam pada bulan Juli 2025