Homestay di Stockton-on-Tees

"The property was excellent, the booking process tortuous and expensive. "

"Cottage was ok but after booking through hotels.com I was contacted by Host & Stay and advised I had to pay an additional fee for a damage waiver. Alternatively I could pay a deposit but they take an admin fee so you don’t get the full amount back plus they state they may take 14 days to refund."

"Excellent venue with lots of parking. Very clean and spacious. This was a last minute booking and communication was poor. You don't get access instructions until you pay a waiver that costs either an additional £10 or £25 depending on what you choose. And then you have to chase to get it back. Sounds a bit of a con to me but I had no choice. Overall though the property was excellent, just let down by a poor letting agent in my opinion."

"House wasn't cleaned prior to our stay and the company refused to come out and clean the property"