"The staff were all very nice - zero complaints there.
There were a few other things though that were disappointing, though. The typically fitted sheet was flat (fine) but it was too small for the bed and didn't reach top to bottom so we were sleeping on the mattress cover. There was also only one roll of toilet paper stocked in the room for our two night stay, no coffee maker (even instant pouches would have been fine). There were also very slim TV channel options nd the premium ones were 'blocked or scrambled' (we were working during the day and looking to chill in the room at night).
One other thing is that there is ZERO soundproofing in the hallways -- we were there while the hotel was full of College Formal attendees, and we were woken up several times through the night (we love a good party, but even when just talking normally we could hear every.single.word) into the wee hours.
Overall, location is stellar, the hotel is pretty, but the amenities are slim. You shouldn't count on any extras in the room. "