4/10 Buruk
Emy
Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
23 Jul 2025
The hotel itself was very clean and nicely maintained, which I appreciated. However, I had a couple of issues that really impacted my stay.
First, the room was uncomfortably hot. The air conditioning would not go below 76°F, which made it very difficult to sleep-especially in the middle of summer in Florida.
Second, I was disappointed with the customer service. Due to major road closures, we were delayed for hours and didn't arrive until 10:30 PM.
The next morning, I went to the front desk to ask if they could accommodate a late checkout-just an extra hour or two-as a courtesy, given our experience. I was told the manager would call me back. Despite following up around 5:00 PM, I never heard from the manager directly. Instead, another employee simply told me they couldn't accommodate a late checkout because the room needed to be cleaned.
To make matters worse, I later received a text offering me the option to extend my stay by paying $278 for another night-so clearly there was no immediate urgency to clean the room.
While I understand the hotel is not responsible for road closures or traffic delays, a small gesture like a late checkout would've gone a long way. It wasn't about the hours lost-it was about feeling valued as a guest. Better communication and customer care would've made all the difference.
Emy
Menginap 2 malam pada bulan Juli 2025