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"I’m really disappointed with my experience. I booked a stay but unfortunately wasn’t able to come because my daughter came down with the flu. I did the responsible thing by not showing up and potentially exposing staff and other guests to illness. Expedia even reached out to the hotel on my behalf to explain the situation, but despite that, the hotel refused to issue any kind of refund. On top of that, I kept getting the runaround—every time I called, I was told the manager wasn’t available. It felt like they were just avoiding the situation instead of trying to help or even have a conversation about it. It’s frustrating that there was no understanding or flexibility given the circumstances. I wasn’t canceling for no reason—I was trying to protect others. Based on this experience, it feels like customer care isn’t a priority here. If you ever find yourself sick or dealing with a family emergency, don’t expect any compassion or accommodation—you’ll still lose your money."

"Clean and best and simple oarking"

"The floor we were on was loud "

"Breakfast is not great, but the coffee is. Staff is wonderful Typically, the room is clean, but this time there was suspicious, slimy fluid on the lamp switch."

"Everything was perfect!"

"Overall, it was good. The front desk staff were very friendly at check-in, and the room was clean. The towels were especially the best. The breakfast is also good. If I get the chance, I think I'll go again next time. "

"hot tub was broken after i called at 1pm to book check in at 8pm and it’s empty and broken"

"Quick check-in process with Sai. Excellent breakfast options and have been consistent during my stays."

"Close to the airport and shops nearby. Room was clean and located where I asked - away from elevator and ice machine. The chairs in the room could use improvement - more padding, for example."