"The front desk clerk gave us a room on the 3rd floor. Within half-hour, my son was bitten by a bed bug. We informed the clerk and he moved us to a room on the same floor. There was a homeless person sleeping next to the room. I don't mind that she was in the hotel, just wonder how secure the hotel is. Then next morning we found out that there was no hair dryer available. We informed the clerk. He searched thru all the vacated rooms but no dryer was in any of the room. We let him know that we had to go to attend early mass at the Basilica and it would be horrible to have a wet head of hair but he said he couldn't do anything about it. He will let the manager know. We came back in the evening and checked with the front desk clerk, still there's no hair dryer. Again, he said he would contact the manager. In the morning, we came down to see the clerk but he said the manager did not say anything. I was so frustrated so I told the clerk that if there's no hair dryer by the time we get back, we will leave the hotel. So on the third day, the clerk came up and let us know that the manager had a hair dryer available. But if we did not continue asking for it, we would probably never get a hair dryer. I will never again book at this hotel."
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