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"Excellent property Many people speak in English so it becomes easy for tourist "

"One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday."

"Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences. "

"Very excellent choice for a great birthday week!! "

"El hotel está hermoso! Las habitaciones super amplias y limpias. El onsen privado es increíble despues de un día cansado, me quedaría ahí en cada visita a Hakone."

"Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times. "

"A clean, comfortable modern hotel with a view of Mt Fuji that can’t be beat!! Close to downtown with shuttle service to the transportation hub. "

"The hotel is new and conveniently located right next to the train station. We were lucky to be able to see Mt Fuji from the room. Excellent selection of buffet breakfast. Sparkling clean room. Very professional staff. We had a very nice stay!"

"So far the best hotel in Japan. Great hospitality and dining. In room half-open hot spring connected to nature "