Dear MichaelWarmest Greetings from Mercure Surabaya Grand MiramaThanks for sharing your recent experience at Mercure Surabaya Grand Mirama. We take good note of your feedback in regard to the TV in the room not working properly. Trust I will share your feedback with the team, to ensure we continue enchanting our guests and making sure you come back very soon in the near futureWe look forward to having you back on our property in the near future.Best regards,Andreas RiyadiGeneral Manager

Dear Simon,We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andreas RiyadiGeneral Manager

Dear Valued Guest, Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

Dear Sir, Warmest greetings from Mercure Surabaya Grand Mirama! Thank you very much for your thorough feedback. We do apologize to learn that your last experience had not been the best one and greatly appreciated your feedback and suggestion. I will personally take it into consideration to keep improving the quality of service of our property. Once again, thank you very much for your constant support and loyalty towards our hotel and we hope that we can host your next stay in near future. Best regards, Andreas Riyadi General Manager

Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Dear Sirs, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Wielanda, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Kekwee, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear MacKenzie , We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Amonymous, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dear Mohamed , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Dear Teatarau , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manger

Dear Mr. Radja, We sincerely appreciate you taking the time to send us provide us your feedback It is with sincere regret that we note your dissatisfaction with our service. I deeply regret, Please accept my humble apologies for your your dissatisfaction. We've evaluate our service, standard service become our top priority for our staff, we already set up daily briefing to ensure our standard service work properly, this is our hope to offer you our newly experience of stay. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself. I sincerely hope that this experience will not impair your confidence in the Mercure Surabaya of our services again in the future We hope you will give us the opportunity of welcoming you again in Mercure Surabaya. Kind Regards Edwin Marketing Communication

Dear Anonymous, We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our staff service, I will thank the personally on your behalf and your kind words will be pass to our team and in particular who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. However It is with sincere regret that we note your dissatisfaction with our bathroom facilities.“Please accept my humble apologies for this inconvenience" we was share these feedback with our Chief Engineering and Housekeeper to follow up the problem. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence of our services again in the future. We hope you will give us the opportunity of welcoming you again at Mercure Surabaya Kind Regard Herman Tri Wuryanto Executive Assistant Manager

Dear Mr/Mrs, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Dear Mr. Don, Warmest Greeting from Mercure Grand Mirama Surabaya .... We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Bapak Dwi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our coffee Shop also our Trimurti restaurant already done for the renovation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Bapak Herman, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear valued Guest, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Mr/Mrs. Yuliasari, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri wuryanto Executive Assistant Manager

Dear Bapak/Ibu Terry, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our Internet quality, we will always maintenance with our team. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear our valued guest, I would like to thank you for choosing Mercure Grand Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that you good staying in Mercure Grand Mirama Surabaya, we really appreciated. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Grand Mirama Surabaya. Sincerely Yours, Sugito Adhi General Manager

Dear Mr. JT, Warmest Greeting from Mercure Grand Mirama Surabaya... We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. we always put guest request as a priority for arrival preparation, you can mention in advance upon reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Mr. Ryan, Warmest Greeting from Mercure Grand Mirama Surabaya... We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto Executive Assistant Manager

Dear Mr. Raffendie, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments We hope to have the pleasure of welcoming you again Sincerely Yours, Sugito Adhi General Manager

Dear our valued guest It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. It is star rating such as yours that enables us to reinforce the quality of our service and we really appreciate your rating. We hope to have the pleasure of welcoming you again Sincerely Yours, Sugito Adhi General Manager

Dear Ms. Christina, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments We hope to have the pleasure of welcoming you again Sincerely Yours, Sugito Adhi General Manager

Dear Ms. Cornelia, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your feelings about your stay with us. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments We hope to have the pleasure of welcoming you again. Very Kind Regards, Sugito Adhi General Manager

Dear Mr. Simon, It has been our great pleasure to welcome you at Mercure Mirama Surabaya and thank you for sharing your star rating about your stay with us. It is star rating feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your rating. We hope to have the pleasure of welcoming you again. Warms Regards, Sugito Adhi General Manager

Dear Mr. Philip, I would like to thank you for choosing Mercure Mirama Surabaya for your stay and shared positive comment. I was very delighted to know that you had comment about Mercure Mirama Surabaya is good clean hotel to stay, staff was helpful, room was clean and well run hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Grand Mirama Surabaya. Very Kind Regards, Sugito Adhi General Manager

Dear Chun Wei, We appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Ibu Elly yang terhormat, Salam hangat dari Mercure Surabaya Grand Mirama Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah Anda Tulis Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Kami berharap akan segera menyambut Anda kembali di hotel Kami dan bisa Memberikan pelayanan yang lebih baik lagi Hormat Kami, Andreas Riyadi General Manager

Dear Sirs, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Dear Hirosuke We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager