Dear Ms. Adeleen,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. Your comments about our service motivates us to always give our best to our guest.We hope to welcome you back again soon!Warm regards,Joko MulyonoExecutive Assistant Manager

Dear Mr. Eddy,Greetings from Oakwood Hotel & Residence SurabayaIt is such an honor and a great pleasure to welcoming you and for taking your precious time in sharing such a remarkable review.I am so glad to know that you have enjoyed the entire stay from the beginning until you left the hotel with an unforgettable bank of happy memories and were impressed with the services we offered. Certainly, your positive feedback will be shared with the entire team to motivate them to continuously deliver our service from the heart.Thank you for your continued support on our brand and together with the entire team, we are all looking forward on welcoming you back in the not-too-distant future.With my best regards,Joko MulyonoExecutive Assistant Manager

Dear Bapak Eric,Warm greetings from Oakwood Hotel & Residence Surabaya. We are thrilled by your good rating, guest satisfaction is our utmost priority, The Oakwood Hotel & Residence Surabaya would love onto welcoming you and your family back.With my best regards, Joko MulyonoExecutive Assistant Manager

Dear Mr. Steve Win,Warm greetings from Oakwood Hotel & Residence Surabaya. We are thrilled by your good rating, guest satisfaction is our utmost priority, and thanks to your positive comment and feedback we are able to maintain our service standards.The Oakwood Hotel & Residence Surabaya would love onto welcoming you and your family back.With my best regards, Joko MulyonoExecutive Assistant Manager

Dear Ester, Thank you for your time and giving 10 out of 10 score for Oakwood Hotel and Residence Surabaya. We look forward to welcome you back in the near future. Regards,

Dear Our Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short on check in process experience. I had been inform to my Front office team regarding this issue and together with me they also want to apology for this inconvenience cause to You. We looking forward to welcome you again in the near future. Sincerely,

Dear Ibu Henny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Valued Guest, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy has an experience stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely,

Dear Vincentius, Thank you for the great star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Yang terhormat Bapak Suhadi, Salam hangat dari Oakwood Hotel dan Residence Surabaya, Terima kasih atas waktu dan nilai ulasan yang baik tentang hotel kami yang telah di berikan. Kami senang mengetahui bahwa kami dapat memberikan tingkat layanan yang sesuai dengan harapan Bapak selama tinggal bersama kami. Semoga kami dapat menyambut kedatangan Bapak kembali di Oakwood Hotel dan Residence Surabaya di lain kesempatan. Dengan hormat,

Dear Sawitri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben

Dear Ms. Michelle, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy with our food and enjoy the comfortable stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben

Dear Anonymous, Greeting from Oakwood Hotel and Residence. Thank you for your time to share your experienced stay with us, We glad to know that you enjoy your stay with us. We look forward to welcome you back at Oakwood Hotel and Residence Surabaya. Regards Ben

Dear Mr. Toyozo,オークウッド ホテル & レジデンス スラバヤをご利用いただき、レビューを共有していただきありがとうございます。ご滞在を満喫していただけたことを嬉しく思います。またのお越しをお待ちしておりますRegards,Joko MulyonoExecutive Assistant Manager

Dear Mr. Chi Wai,It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.We hope to welcome you back again soon!Warm regards,Joko MulyonoExecutive Assistant Manager

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben