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Reviews of ibis Styles Solo

3 out of 5
ibis Styles Solo
Jalan Gajah Mada 23, Surakarta, Central Java

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 94 reviews" "
Rating 8 - Good. 46 out of 94 reviews" "
Rating 6 - Okay. 16 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was very very disappointed in this hotel for such a large chain and known brand. First off the towels were old and smelled absolutely terrible. Truly awful. So they had definitely not been washed. The replacement towels smelled ok, but were probably as old as I am. Not sure the room had been properly cleaned, as the kettle and fridge were also dirty. The location was good, but we also had an issue not getting a refund when a family member accidentally booked the wrong night.
Response from Toat Edi Wijaya on 17 Mar 2024
Dear Michael,Thank you for taking the time to tell us about your experience at the ibis Styles Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback regarding the towels and room cleanlines are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

8/10 Good

Hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis was ok, just a night stay. For some reason, there was a door between my and the next room so I could hear everything they talked/did. Breakfast was an average taste.
Stayed 1 night in Aug 2023
Response from Toat Edi Wijaya on 5 Sep 2023
Dear Hana,Thank you for taking the time to tell us about your experience at the ibis Styles Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

10/10 Excellent

Leng teck

Stayed 1 night in Nov 2022

6/10 Okay

Sherad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was pleasant other than the cleaners knocking on my door twice before check out time to see whether I have checked out. I complained to the front desk clerk on duty. Hope it reached the appropriate authorities.
Stayed 1 night in Sep 2021

10/10 Excellent

Muhamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kamar hotel nyaman.bersih.dekat dengan tempat kuliner dan belanja batik
Stayed 1 night in Jan 2020
Response from Rudin Ruslan - General Manager on 13 Jan 2020
Bapak / Ibu Yang Terhormat, Terima kasih telah meluangkan waktu untuk mengulas hotel kami. Kami senang kualitas layanan dan lokasi hotel kami yang strategis dapat memenuhi harapan Anda. Kami nantikan kunjungan Anda berikutnya dalam waktu dekat dengan pengalaman masa tinggal yang menarik lainnya. Salam Hangat, Rudin Ruslan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth a stay
accessible location to town and quite comfortable have more varieties for bfast would be ideal
Stayed 2 nights in Sep 2019
Response from Rudin Ruslan on 30 Sep 2019
Dear Sir/Madam, Thank you for your kind review, and it was our pleasure to have you stay with us. I am delighted you enjoyed our service, and our central location enabled you to experience the best of Solo. We look forward to welcoming you back in the near future, and we wish you safe onwards travels. Kind regards, Rudin Ruslan General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Rudin Ruslan on 1 Sep 2019
Dear Sir/Madam, Thank you for taking the time to post your review, and I am delighted you enjoyed your stay with us. I have a wonderful team, and we continue to strive for the highest possible service. We look forward to the opportunity to serve you again, and hope to see you in Solo again soon. Kind regards, Rudin Ruslan General Manager

10/10 Excellent

istiqamah kiftiana

Good
Stayed 2 nights in Nov 2018

8/10 Good

Annisa, Surabaya

Liked: Cleanliness, staff & service, room comfort
The hotel is good to just have a sleep at night while exploring the city in the day time as it’s quite reachable to the main attractions area. Breakfast wasn’t even tasty.. but it’s affordable. Easy to find transportation from hotel. Bathroom was not that clean, can see fungus on the wall tiles like never been scrubbed. Floor tiles have stained
Stayed 1 night in Oct 2018
Response from Budi Wahjono on 28 Oct 2018
Dear Ibu Annisa, Thank you for your kind review, and it was our pleasure to have you stay with us. I am delighted you enjoyed our central location enabled you to experience the best of Solo. Thank you as well for sharing several concerns you mentioned in reference to the food taste and bathroom cleanliness. We understand this type of unpleasant experience should not had happened during your stay nevertheless, allow me to assure you that I have personally shared your valuable feedback to our respective department head and the team to further improve on our product and facilities and to ensure this type of shortfalls will not occur in the future. We look forward to the opportunity to serve you again, and hope to see you in Solo again soon Kind regards, Budi Wahjono General Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This hotel is not good for business travellers. The ethernet cable did not work, the power outlets are all old and plugs fall out of them, and one outlet did not work. So I think if you come to this hotel for business purposes it would be a mistake. I also had a too slow wifi speed on one of my laptops... did not work well at all... compared with other hotels in Solo where I had no problem with this same laptop. A newer laptop I own did work well, however. The wifi sign in process is inconvenient because it does not automatically log you in when you come back to the room. You have to forget the network and then sign in again. Overall it seems this hotel does not think much about business travelers and their needs for working outlets, ethernet cables, wifi systems, and wifi login convenience.
Stayed 2 nights in Aug 2018
Response from Budi Wahjono on 19 Aug 2018
Dear Valued Guest, Thank you for taking your time to share your experience. We very much appreciate your comments regarding your stay at Ibis Styles Solo. We regret to learn that we failed to exceed your expectations on this visit. Please accept our most sincere apologies. Please rest assured that I have personally shared your concerns and feedback to our respective department head for our immediate action and to further improve on our services, especially for the internet connection. Once again, thank you for sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Budi Wahjono General Manager

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 times staying in this hotel
I have been staying in Ibis Styles Solo for 5 times and I love it! The price is affordable and the hotel is good. Love the room, the bed but the TV channel quality is not that good (the picture not too clear). The breakfast is standart for 3 stars hotel so no complaint about that. Recommended hotel for traveller that like a clean and good room with affordable price
Response from Budi Wahjono on 24 Apr 2018
Dear Mr. Darius, Thank you for taking to share with other travelers your positive feeling on Ibis Styles Solo, and it was a pleasure to have you stay with us in Solo. I am delighted that you enjoyed your stay, and I will pass your kind words onto my entire team. I have a wonderful team, and we will certainly look at how we can strive to better our guest service. We are really pleased to read your review above. We do hope that your review will help other travelers to figure out about us. Mr. Darius, We greatly appreciate your recommendation and we look forward to welcoming you back at Ibis Styles Solo in the near future. Warm Regards, Budi Wahjono General Manager

8/10 Good

AGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, I stayed for 15 days. Small room just enough for 1 person Good service, good location Will come back
Stayed 14 nights in Jun 2017

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gompar on 28 May 2016
Dear Yasmin, Thank you very much for your review and score given. I hope your next visit to Ibis Solo as enjoyable as previous one. See you soon. Best regards, Ferry Iswoyo Hotel Manager

4/10 Poor

lisdiono, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smallest Ibis Hotel
The smallest Ibis Hotel we've ever stayed
Response from Gompar on 29 Aug 2015
Dear Reviewer, Lisdiono, Thank you for your review about ibis Solo on Hotels.com. I am sorry that your experience did not meet your expectations. Our Standard Room type size at 21 sqm for an economic hotel that might too small for you. Please allow me to express my sincerest apologies for the inconvenience. If I may, I would like to inform that we also have the Family room type, as an option, that might be more suitable for your next visit. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Kind regards, Gompar Panjaitan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gompar on 14 Aug 2015
Dear Sir, Thank you for taking the time to post your review, and it was indeed a pleasure to have you stay with us in Solo. I am grateful for your kind review; I will share with my entire time, and I am very confident this will further motivate them to continue to provide a high guest experience. We look forward to welcoming you back very soon. Kind regards, Brian Townsend General Manager

8/10 Good

Jackie, Hopewell VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and staff
Our stay at the hotel was very nice. The price was good and so was the food in the restaurant. The staff was very friendly and helpful (especially Septhie) and the hotel facilities were well kept and clean. If we needed anything at all it was immediately taken care of. Check in and check out was fast and no problems. There were only two issues that we had. The first was that the hotel did not have washclothes in the rooms. We had to ask and they had to get them from the Novotel. The second was the padded bench attached to the desk in the room broke when I sat on it (injuring the back of my leg). It seemed like it was only attached using screws (or in this case 1 screw). Perhaps the hotel may want to consider adding legs to these benches in the future to avoid possible injury to future guests. My leg is better after a week but I still have a huge bruise. Again the hotel and staff were great, we would definitely stay here again and recommend this to others.
Response from Gompar on 14 Aug 2015
Dear Jackie, Thank you for taking the time to review us on Expedia We are so glad to hear that the staff friendliness, the quality of food as well as the hotel facilities has contributed to your satisfaction. Unfortunately, it seems that we did not meet all your expectations. We have taken your feedback regarding the bench condition seriously and forwarded it to our Director of Engineering to make an immediate improvement. Currently the benches have been modified to be more safety and comfortable. Please accept my sincerest apologies for the inconvenience you had experienced. Again, thank you for sharing your experience. We will do our utmost to make your next stay better than the previous one. I look forward to welcoming you back to Ibis Solo in the near future. Kind Regards, Brian Townsend General Manager

10/10 Excellent

Randal, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel with Good Location
This hotel is well located near the centre of Solo. Nice pool and fitness centre. Staff are very helpful and friendly.

8/10 Good

IRWAN, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay in Ibis Solo
It was a comfort stay before trip by car to Madiun

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not top modern, but clean and comfy.
The beds are comfy and the rooms clean. You can see clear signs of age on the furniture though. Staff at Ibis were great - unfortunately that's not true for the staff at neighbouring Novotel (they share pool and spa facilities). Massages are great though.

6/10 Okay

Inoq, Jakarta

Disliked: Cleanliness, room comfort
Definitely Need a Refurbishment
Not all Ibis hotels are at Ibis's standard. Some of those, including Ibis Solo, need to be thoroughly refurbished. Wash basin was clogged, shower hose was torn, water was not smoothly flown from shower looks like blocked on its pore, water stagnant on bathroom floor. And most of all, the room was stink although we asked for non-smoking room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel but may be far away from stuff
Hotel was really clean and comfortable! Really enjoyed my night there. However, the location was not really near anything special and the wifi in my 11th floor room was non-existent. But there was a internet cable which salvaged my situation. Overall it was good and nice and I will recommend people to stay at Ibis Solo if its just for having a good sleep and rest.

10/10 Excellent

Theresia E.R., Wonosobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always want to come back
The staffs from the front door to a serviceman,very helpful and friendly.All is perfect for us.

6/10 Okay

rudi

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tusy

Liked: Cleanliness, staff & service, room comfort
Great Family Getaway
Great Location, the swimming pool is beautiful, room is small but clean, I stay two room with connecting door, the staff helpful and friendly, I will stay here again for my next trip to Solo.

2/10 Terrible

rwin, indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice, clean dan comfortable

6/10 Okay

inayeth khan, Singapore

Disliked: Staff & service
nil
The hotel services are average and the surrounding not much of activities etc. For business stay should be fine.

8/10 Good

sy

Liked: Cleanliness, staff & service, property conditions & facilities
close to sights
Room 1144 is noisy with a compressor on top of the room, try to avoid, requested room change the next day. Staff were helpful thou some language problem. Better than expectation. 10 mins walk to the smaller palace.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, but room are too small
Hotel location is nearby kraton /pasar klewer, the staff are helpful and room cleanliness also maintained to max. Level...but the room size is a bit small if you travelling with family and the size of bed is queen size not king. Overall is good anyway, will come back to this hotel if I'am travelling back to solo.

8/10 Good

muhd arshad

Liked: Cleanliness, staff & service, room comfort
fantastic hotel and location
basically, i need a break and be somewhere within 3 hours flight distance from my country over the long weekend. without doing any research or refer to friends on destination, i found solo to be an ideal location for my purpose and the hotel i stayed in was just marvellous.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is a really excellent hotel. Everything is very efficient and the staff are extremely friendly and helpful. The rooms are very good at the price and very well cleaned every day. You benefit from the use of neighbouring Novotel Hotel's swimming pool and facilities so this is a really good deal at a reasonable price. The location is good and there are several good food stalls on surrounding streets. At the price we could not fault the hotel and would certainly not hesitate to stay again

8/10 Good

Yosef, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christanto, Semarang, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good at the 3 stars hotel. thank you

10/10 Excellent

Daisy, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ibis Solo
Very clean, great location

6/10 Okay

Lina Saputra, Jakarta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Best location, large pool, but small room
Location in Solo down town, large pool and complete gym, sauna and spa. Unfortunately room is too small thus unable to have a extra bed.

8/10 Good

Indri, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean hotel
Room very simple and clean. Staff were very warm and helpful. The hotel location is very good. The room rate is cheap

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and practicable hotel from an international chain. Nothing special, but clean and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IBIS Solo
clean and easy to find places to eat

6/10 Okay

Dolar, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ibis Jogyakarta
good location for tourist,the only have to do are needs more attention to condition of hotel.corridor carpet have to change and it has been many years still the same,looks dirty. Towels also have to change already old.

6/10 Okay

Atul Guglani, Bandung

Liked: Cleanliness
Good Budget Hotel
Standard Ibis box rooms for value of good night sleep. At the price point, it is worth.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Dolar, Gold coast,queensland

Disliked: Cleanliness, property conditions & facilities
Ibis hotel is centrally located
Cleaniness bathroom need attention from the housekeeping,have to clean properly.Towels need change ,most Ibis hotel towels need attention.

10/10 Excellent

Amy, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Convenient Location
The hotel is nice enough. The rooms really are tiny but they are new and clean. The room has a flat screen TV simply because they wouldn't have had the room to put any other kind in the room. There is just enough room to walk around the bed and that is it. That was fine with us. The TV is pretty small though, I don't think that it was even 20 inches. They also had a very limited amount of channels to watch which was a surprise because we have stayed in hotels all over Indonesia including Solo and had more options. I liked that the room did have a small refrigerator in the corner. I guess you just need to keep in mind that its a 3 star hotel. So its nice enough but its certainly not luxurious. They did skip out on some basic things that did surprise me like having wash clothes or soap for the sink and shower. These aren't deal breakers for me it just would have been nice to not have to use one towel for everything. The location is wonderful. It is within walking distance of the mall and multiple eating places. It is also close to the Pasar Klewer. There are multiple becok drivers just outside the hotel and they are cheap so if you prefer to not walk just get into one of them. There is a great Italian Restaurant, O Solo Mio just on the corner that I would recommend if you want a really close place to go to outside of the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
very good condition hotel
very good condition hotel

10/10 Excellent

Dhita, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Hotel, a nice place to stay
I''ve been a reguler customer to this hotel. Although the room is quite small, it's very clean and it doesn't feel stuffy. I like staying here because even though it is a three-star-hotel, it offers excellent services and facilities of a four-star hotel. It has a swimming pool, jacuzzi, spa, and a gym. The food is nice, and if you feel like to be a bit more adventurous, there are some good places to eat not very far from the hotel.

10/10 Excellent

Puspita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Toat Edi Wijaya on 2 Jan 2024
Dear Puspita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Toat Edi WijayaGeneral Manager