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"Room was dated, cold initially, heating controls broken, no electrical sockets near bed, bathroom door wouldn’t close, shower controls broken, peeling paint and wood on bathroom door. Broken glass in car park and police car patrols outside frequently suggesting crime hotspot. Appears to have fake 10/10 reviews with little description."

"Bed frame was very squeaky when sit on it. Front desk told me that its the same in the other remaining room which was true to my surprise. Room was muggy warm, needed to use a fan to cool down; window locked closed. Bathroom was missing a set of towels for 2nd person. Front desk was friendly trying to help. Buffet Breakfast was good though."

"We had a great stay at The Store. We were upgraded to a room with a balcony looking down on Broad Street. Thank you! The hotel is immaculate and the beds are very comfortable. After our dinner plans, we had a lovely time in the bar with friends where the seating is comfortable, service was good and drinks choice wide. Our only small complaint was the room doors. They are heavy and really bang when they shut - we were woken by neighbouring rooms in the middle of the night and very early in the morning. Maybe The Store can look into some soft close hinges?!"

"Really good stay right in the centre of Cheltenham."

"Very nice. No complaints."

"Breakfast was average, "

"Everything about this hotel is perfect"

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."