Find hotels in Sylvan Lake, IL from Rp1.382.139

"HORRIBLE!!! Once we first got into our room we noticed that it was cold, we tried to turn on the heater (it didn’t work). We went downstairs right away and was told that maintenance was alerted and were trying to fix it but didn’t know how long it will take. We were given an option of either getting a discount at checkout for the inconvenience or get full refund at the moment but we would have to find another hotel that night. We decided to do the discount, but we at least asked for extra blankets mind you it was late at night already. We never got our blankets that night so we were in the cold the whole night, we had to basically layer up with the clothes we brought. We had to basically ask for blankets again the next morning. We stayed for 2 nights and the whole time there maintenance was never still able to fix the problem. At check out we asked for our discount BUT the general manager said that they can’t do that because we have a third party reservation, so only offered to waive the parking fee. I will never go back here again so much inconvenience and it wasn’t even our fault and nothing to help with some sort of refund. "

"Great"

"Overall this was a good experience minus one pretty major thing. We had gotten to the room after a long day and were in our pjs winding down in bed, my sister grabbed one of the pillows from the bed which was untouched by us before this time. The pillow had crusty stains on it as if it had not been cleaned at all from the previous stay. It was late so we didn’t want to go to th desk at that moment and so we threw it on the floor and used the extra pillow in the closet. When we reported this to them the next day they asked why we didn’t report it when we found it and brushed it off, which was not how I believe that should have been handled."

"The room was clean aside from a plastic butter knife when we arrived to our room and the trash can had food spilled on the side of it the carpet could use a good cleaning aside from those things everything was decent"

"Very nice comfortable stay "

"Fantastic facility & service "

"The elevator is a little sketchy but the room was comfortable and the staff was helpful and nice "

"The property was well maintained, and the personnel were friendly and helpful. The breakfast area has many tables and the food items are kept full."

"Stay was amazing, the staff was very courteous!"