Lobby sitting area

Reviews of citizenM Taipei North Gate

4 out of 5
citizenM Taipei North Gate
No. 3, Sec. 1, Zhonghua Rd., Zhongzheng Dist., Taipei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 592 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an excellent position for all attractions - either walking or transport. Friendly staff, the rooms with river views are great.
Stayed 4 nights in Apr 2024
Response from citizenM Taipei North Gate on 15 Apr 2024
Dear citizen Kim,We're thrilled you found our spot to be a hub of convenience, making it a breeze to explore all the fantastic attractions Taipei has to offer. Our staff is beaming knowing they added a sprinkle of friendliness to your stay.Here's to more adventures and river-gazing moments with us in the future! If you ever need anything, just give us a holler.

8/10 Good

Marcy, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Very close to the Main Station. Very convenient. Extremely clean. Easy check in & out. Friendly staff. Good, affordable breakfast.
Stayed 2 nights in Apr 2024
Response from citizenM Taipei North Gate on 8 Apr 2024
Dear citizen Marcy, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer and couldn't be happier to hear that our team made your stay extra special with their attentive and friendly service. Looking forward to having the chance in welcoming you back for another amazing stay!

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable enough for one person but not a lot of floor space for more than one bag. Very comfortable bed. The hotel is near the entrance to Beiman station and the airport line with a further walk into the main station. It’s all very close together. The hotel is next to a major traffic junction and there is some traffic noise in the room but it’s fine. A great place to stay.
Stayed 2 nights in Apr 2024
Response from citizenM Taipei North Gate on 6 Apr 2024
Dear citizen Kim,Thank you for your review! We're delighted to hear that you found comfort here and that you appreciated the convenient location. We understand that space can be a concern, and we appreciate your feedback on this matter.While we strive to ensure a peaceful stay for all our guests, the proximity to such a bustling area can sometimes result in unavoidable disturbances. However, we're glad to hear that it didn't significantly impact your overall experience.We hope you had a pleasant stay with us. Thank you for choosing citizenM, and we look forward to welcoming you back soon!

10/10 Excellent

Tav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff were great. Rooms well equipped and clean. Great location. Highly recommended.
Stayed 3 nights in Mar 2024
Response from Caroline on 27 Mar 2024
Dear citizen Tav, We've just received your amazing feedback about our hotel service and staff, and we can't help but do a little happy dance in celebration! Your kind words have filled our hearts with sunshine and rainbows.Thank you for choosing our hotel and for taking the time to share your amazing experience. We can't wait to roll out the red carpet for your next visit and shower you with even more fabulous moments. Get ready for another unforgettable adventure!Wishing you laughter, sunshine, and unforgettable memories,citizenM Taipei North Gate

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist, modern, close to restaurants, shopping and attractions. The staff are accomodating. We will definitely comeback in the future.
Stayed 2 nights in Mar 2024
Response from Caroline on 27 Mar 2024
Hi citizens Jocelyn,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate.I will surely share your positive comments with our team, who will be encouraged by your remarks.We are delighted to hear you had a great stay, but most importantly, our location, services, and style lived up to your expectations. Your kind feedback will encourage our team to continue to delight our guests in the future.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

10/10 Excellent

KUANG TING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence
Stayed 2 nights in Mar 2024
Response from Caroline on 21 Mar 2024
Hi citizen KUANG TING,Thanks for your sharing and happy to know you had a wonderful experience here with us! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

8/10 Good

CHEE SHENG

Liked: Cleanliness, staff & service, property conditions & facilities
near public transport
Stayed 2 nights in Mar 2024
Response from Caroline on 21 Mar 2024
Dear citizen CHEE SHENG, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

8/10 Good

Melissa, Irvine

Stayed 4 nights in Mar 2024
Response from Caroline on 30 Mar 2024
Hi citizen Melissa,Thanks for your sharing and happy to know you had a high tech experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

seongbok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position.
Stayed 3 nights in Mar 2024
Response from Caroline on 9 Mar 2024
Dear citizen seongbok, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

8/10 Good

Wei Kwang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Caroline on 1 Mar 2024
Dear citizen Wei Kwang, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

10/10 Excellent

Eric, Santee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel highly recommended
Stayed 1 night in Feb 2024
Response from Caroline on 25 Feb 2024
Dear citizen Eric, Your review made our day! Being conveniently located isn't just a coincidence for us – it's part of our commitment to providing an exceptional experience. We're over the moon that you're loving the fact that everything you need is practically at your doorstep. Cheers!citizenM Taipei North Gate

10/10 Excellent

ZIYANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is convenient overall. the laundry service is overpriced but there is a 24 hour self service laundry nearby, so not a big deal.
Stayed 8 nights in Jan 2024
Response from Caroline on 14 Feb 2024
Hi citizen ZIYANG, Thanks for sharing your experience with us and happy to know you enjoy our hotel location! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Ric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to subway and Ximen Night Market. Very clean facility
Stayed 4 nights in Feb 2024
Response from Caroline on 8 Feb 2024
Dear citizen Ric, Your review made our day! Being conveniently located isn't just a coincidence for us – it's part of our commitment to providing an exceptional experience. We're over the moon that you're loving the fact that everything you need is practically at your doorstep. Cheers!citizenM Taipei North Gate

10/10 Excellent

Ho-Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view from the room, iPad unit to control for everything in the room makes it fun. Only downside is the size of the room which is pretty small. If you have big luggage then you will struggle with room space as there’s no place to put it apart from the floor.
Stayed 3 nights in Feb 2024
Response from Caroline on 5 Feb 2024
Hi citizen Ho-Kwong, Thanks for your sharing and happy to know you had a high-tech experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Eric Ka Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noises from other room
Stayed 2 nights in Jan 2024
Response from Caroline on 31 Jan 2024
Dear citizen, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Sorry about the noises that disturb you. You can let our ambassadors know about this problem next time, we will try our best to help you to solve this problem as soon as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Great staff Sean Peggy Managers
Stayed 2 nights in Jan 2024
Response from Caroline on 29 Jan 2024
Dear citizen Michael,We're blushing with delight reading your wonderful comments about our hotel service and staff. It's like receiving a warm hug! We couldn't be happier to hear that our team made your stay extra special with their attentive and friendly service.We're thrilled that you enjoyed your stay with us, and it would be an absolute delight to welcome you back for another fantastic adventure. Just remember, our team is ready to go above and beyond to ensure your next visit is even more marvelous than the last!Sending you smiles, high-fives, and a big virtual group hug!citizenM Taipei North Gate

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to ximen and taipei main station.
Stayed 2 nights in Jan 2024
Response from Caroline on 29 Jan 2024
Dear citizen Chan, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Caroline on 24 Jan 2024
Dear citizen Tim, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

10/10 Excellent

song

Stayed 2 nights in Jan 2024
Response from Caroline on 24 Jan 2024
Hi citizen song,Thanks for your sharing and happy to know you had a high tech experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start!citizenM Taipei North Gate

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Caroline on 14 Jan 2024
Hi citizen Paul, Thanks for your sharing and happy to know you had a high-tech experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM is located at a convenient location with all the key stations a short walk - 5-10mins away . Could get to airport , di hua and xi men conveniently Hotel is clean with easy check in and check out . Internally it is compact and space efficiently used for 2pax . Wish to have more hanging options- space for clothes . Love the open window - as we could see the fireworks from our room !
Stayed 4 nights in Dec 2023
Response from Caroline on 5 Jan 2024
Dear citizen Catherine, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. And thank you for the feedback about our rooms. We will keep improving our service and we sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

4/10 Poor

rein

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not so cheek
Wouldnt recommend, especially not for the price and compared to whats around. The good: The staff and front desk was superb and helpful. Its in an exciting area if youre younger 20s or first timer to Taipei. The bad: The comfort of the room was bad. Its very small. The ipad controls are an annoyance not a convenice. The tempereature in my room showed 25C but it was freezing at an 18C the whole visit. I told the front desk and they were able to raise it to 27C from the desk but no change was made. They were kind enough to let me borrow a space heater. The water from the shower always spills over to the toilet area. The view showed in photos was blocked by a balcony and railing so it was quite depressing looking out the window which was also very smudgy and dirty from both inside and outside. The matress had hairs on the side and lifting the top up a bit you can tell it hasnt been cleaned there for a while. I wouldnt recommend this hotel to anyone - especially for the price. If you find a deal and you can see pass these annoyances go for it.
Stayed 5 nights in Dec 2023
Response from Caroline on 5 Jan 2024
Dear citizen rein,Thank you for bringing your concerns regarding the cleanliness of the room to our attention. Maintaining a clean and comfortable environment for our guests is our top priority, and we are truly sorry that we fell short of your expectations on this occasion.We have immediately shared your feedback with our housekeeping team, and they will investigate the matter thoroughly to ensure such oversights do not happen again in the future. We sincerely apologize for the lapse in our service, and we appreciate your valuable feedback. We hope to have the opportunity to make it up to you and provide you with a flawless experience during your next stay with us.citizenM Taipei North Gate

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room. It’s pretty spacious for 1-2 people. Check in and check out was easy. Great location with easy access to foods and shops and transportation.
Stayed 2 nights in Dec 2023
Response from Caroline on 19 Dec 2023
Dear citizen Jennifer, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

10/10 Excellent

Kong Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Caroline on 19 Dec 2023
Hi citizen Kong Chee, Thanks for your sharing and happy to know you had a wonderful experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start!citizenM Taipei North Gate

8/10 Good

Kenneth, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic and love the whimsical theme throughout the hotel
Stayed 4 nights in Dec 2023
Response from Caroline on 11 Dec 2023
Hi citizen Kenneth, Thanks for your sharing and happy to know you had a wonderful experience in our room! We sincerely look forward to seeing you again to let another beautiful journey start!citizenM Taipei North Gate

10/10 Excellent

GIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The location is perfect. Close to the MRT and the big train hub to get to the airport. The hotel was clean and the employees were very kind and helpful.
Stayed 2 nights in Nov 2023
Response from Caroline on 4 Dec 2023
Dear citizen GIN, A big high-five for your wonderful review! We're all about making your stay as hassle-free as possible. Our convenient location is like the cherry on top of a perfectly crafted sundae. We're delighted that you're enjoying the easy access to everything our vibrant city has to offer!citizenM Taipei North Gate

6/10 Okay

Siu Hin

Stayed 1 night in Nov 2023
Response from Caroline on 11 Dec 2023
Hi citizens Siu Hin,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate. We hope you enjoy your stay with us.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot next to Main Station
Stayed with friends for couple of nights for a quick layover in Taipei. Excellent hotel with amazing tech and staff, especially Irene.
Stayed 2 nights in Nov 2023
Response from Caroline on 15 Nov 2023
Dear citizen, We've just received your amazing feedback about our hotel service and staff, and we can't help but do a little happy dance in celebration! Your kind words have filled our hearts with sunshine and rainbows.Thank you for choosing our hotel and for taking the time to share your amazing experience. We can't wait to roll out the red carpet for your next visit and shower you with even more fabulous moments. Get ready for another unforgettable adventure!Wishing you laughter, sunshine, and unforgettable memories,citizenM Taipei North Gate

10/10 Excellent

Bowie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the size and the technical issues with the iPad , everything is great
Stayed 5 nights in Nov 2023
Response from Caroline on 13 Nov 2023
Hi citizen Bowie, Thanks for your sharing and hope your stay here was memorable! Regarding the iPad issue, our IT team is working on improving the function and making it more user-friendly. We look forward to having the chance to see you again to welcome you with our best hospitality! Cheers! citizenM Taipei North Gate

10/10 Excellent

YeQi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for subway station is only a few mins away and also about 10 mins walking distant away from the popular Ximending shopping district. Lots of food and drinks places nearby. The hotel itself is way better than I thought. Its interior design and the cool features were so memorable and cool. The ipad in the room controls the mood, lighting, a/c, window blinds and etc. I stayed on the 9th floor and the city view was amazing! the room is small but because of the big window and the efficent use of space, I don't feel crammed at all. Very clean. Will definitely stay here again next time I am in Taipei!
Response from Carolline on 9 Nov 2023
Hi citizens YeQi ,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate.We will surely share your positive comments with our team, who will be encouraged by your remarks.We are delighted to hear you had a great stay, but most importantly, our location, services, and facilities lived up to your expectations. Your kind feedback will encourage our team to continue to delight our guests in the future.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice!
Great stay at this hotel! Nice location, great service, clean and well thought out rooms, and just the right amount of quirkiness!
Stayed 1 night in Nov 2023
Response from Caroline on 9 Nov 2023
Hi citizens Randy,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate.We will surely share your positive comments with our team, who will be encouraged by your remarks.We are delighted to hear you had a great stay, but most importantly, our staff, services, and location lived up to your expectations. Your kind feedback will encourage our team to continue to delight our guests in the future.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

10/10 Excellent

songwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you travel by yourself or with one companion, this is a perfect place to stay. It is located near Taipei station. The facility and room is clean. The room is not large, but have everything one needs, and plus the huge window that make the room feel open, not crampy. The hotel staffs are among the best I have seen, responsive to every question I had, and some times beyond. If I will go to Taipei next time, this is definitely the place I like to stay.
Stayed 5 nights in Oct 2023
Response from Caroline on 9 Nov 2023
Hi citizens songwei,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate.We will surely share your positive comments with our team, who will be encouraged by your remarks.We are delighted to hear you had a great stay, but most importantly, our staff, services, and facilities lived up to your expectations. Your kind feedback will encourage our team to continue to delight our guests in the future.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view!
Stayed 4 nights in Oct 2023
Response from Caroline on 1 Nov 2023
Dear citizen Alan, We're absolutely thrilled that you had the chance to soak in the natural beauty and enjoy the breathtaking view from your room. Our views have been known to turn even the most amateur photographers into professional Instagram influencers!Thank you for choosing our hotel and for appreciating the wonders that Mother Nature has gifted us. We're already polishing our windows and preparing for your next visit. Get ready to snap some more postcard-worthy shots and create memories that will last a lifetime!citizenM Taipei North Gate

8/10 Good

Kai Yang Alan, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would have been a great hotel if not for certain missing features that you would expect for a stay that cost well in excess of NT$7,000 on an ordinary weekend with no special events. There was (as far as I could see) no in-room kettle, meaning hot water must be sourced from the 2nd floor. It was unclear if the microwave at the 2nd floor could be used by guests. There were no pajamas or bathrobes. The charging port was extremely loose. The tablet-based guide to facilities was more tacky than useful. The branding - which included strange lighted posters on all floors - interfered with the user experience instead of enhancing it. There were some bright spots. The barista service at breakfast is noteworthy, for one. The rain shower was excellent as far as rain showers go, but there was no bathtub. The tacky Westernized experience offered here for such a price will not be for everyone, and sadly it wasn't for me.
Stayed 1 night in Oct 2023
Response from Caroline on 1 Nov 2023
Hi citizen Kai Yang Alan, Thanks for sharing your experience with us and thank you for all of your feedback. About the kettle, we do provide it in our hotel, but the amount is limited. If it is inconvenient, just let the front desk know, and we can always send one to your room. We will keep improving our service till your next visit. We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Caroline on 1 Nov 2023
Hi citizen, Thanks for your sharing and happy to know that you enjoy your time here with us! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but a bit noisey
New hotel. Location good for transport although not a lot of immediate dinner options but can walk 20mins for a large shopping area. Room was fine for 1 person but two would very tight. The bed is huge and very comfortable but takes up a lot of the room so two people getting ready would be tripping over each other. Staff were excellent all around. Main issue with the hotel though is street noise. It is on an intersection for a very large and busy road so there is massive traffic noise on the "city view" side (6th floor) as the cars take off at the lights and this does really stop during the night. The view is actually really nice but if i was staying here again i would pay the extra for a "high floor" room to see if it helped.
Stayed 2 nights in Oct 2023
Response from Caroline on 28 Oct 2023
Hi citizen,Thanks for sharing and happy to know you enjoy our hotel location and staff service! And thank you for the feedback about our room. We will keep improving and we sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

8/10 Good

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay in CitizenM North Gate. Room with nice city view and fair size. Great staff. Convenient location. 10 mins walk to Ximen Station. 5 mins to airport MRT. Will definitely come back.
Stayed 4 nights in Sep 2023
Response from Caroline on 21 Oct 2023
Hi citizen Kit, Thanks for sharing your experience with us. And glad to know you enjoy our location, the view in the room and the staff service! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and comfortable stay in a high quality environment.
Stayed 2 nights in Oct 2023
Response from Caroline on 21 Oct 2023
Hi citizen Michael, Thanks for your sharing and happy to know you had a great experience here with us! We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities
A bit creepy
Stayed 2 nights in Oct 2023
Response from Caroline on 16 Oct 2023
Hi citizen Allison, Thanks for your feedback for us to keep rolling and we look forward to your next visit in Taipei! Cheers! citizenM Taipei North Gate

10/10 Excellent

Sie King

Liked: Cleanliness, staff & service, property conditions & facilities
Small but compact with everything you need. Located within walking distance to many places such as Taipei Main Station and Ximeng Ding. Smart control to all the lights curtain, blind and TV. They provide free water, toothbrush and toothpaste, cotton buds, slippers and etc which is really good!
Stayed 2 nights in Oct 2023
Response from Caroline on 16 Oct 2023
Hi citizens Sie King,Thank you for taking the time to write us a review after your stay at citizenM Taipei North Gate. We are delighted to hear you had a great stay. Your kind feedback will encourage our team to continue to delight our guests in the future.Thank you again for staying with us, and we look forward to welcoming you again soon!Yours sincerely,citizenM Taipei North Gate

8/10 Good

Sheila

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
In a convenient area of Taipei. No gym and parking. Needs improvement in cleanliness
Stayed 4 nights in Sep 2023
Response from Caroline on 16 Oct 2023
Hi citizen Sheila, Thanks for your feedback about. We will inform our housekeeper about the cleaning part. We will keep improving our service and we look forward to your next visit in Taipei! Cheers! citizenM Taipei North Gate

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, perfect location.
Stayed 3 nights in Sep 2023
Response from citizenM Taipei North Gate 台北北世民酒店 on 3 Oct 2023
Dear Zsolt,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your positive comment.We are delighted that you found our hotel to be great and our location perfect. Providing our guests with a pleasant and convenient experience is always our goal.If you have any specific comments or suggestions to help us improve further, please feel free to share them with us. We value your feedback and hope to have the opportunity to welcome you back in the future.Warm regards,citizenM Taipei North Gate

10/10 Excellent

Michael, SEATTLE

Stayed 5 nights in Sep 2023
Response from Caroline on 15 Oct 2023
Hi citizen Michael , Thanks for your positive feedback! We are glad that you had a great time here. We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

8/10 Good

KUAN

Stayed 1 night in Sep 2023
Response from Caroline on 16 Oct 2023
Hi citizen KUAN, Thanks for sharing your experience with us! We hope you enjoy your time here. We sincerely look forward to seeing you again to let another beautiful journey start! citizenM Taipei North Gate

10/10 Excellent

Henrick

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve been too, definitely will come again
Stayed 5 nights in Sep 2023
Response from citizenM Taipei North Gate 台北北門世民酒店 on 25 Sep 2023
Dear citizen Henrick,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you consider us one of the best hotels you've visited. It's wonderful to know that you had such a great stay, and we can't wait to welcome you back for another memorable visit in the future.If you have any specific preferences or requests for your next stay, please feel free to share them with us. Your comfort and satisfaction are our top priorities.Safe travels, and we look forward to hosting you again soon!Warm regards,citizenM Taipei North Gate

10/10 Excellent

Oi Leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of nice coffee shops and reachable shopping areas. Convenient to mass transit.
Stayed 1 night in Sep 2023
Response from citizenM Taipei North Gate on 9 Sep 2023
Hi citizen Oi Leung,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you enjoyed the convenience of our location.It's wonderful to know that you found plenty of nice coffee shops and easily accessible shopping areas nearby. Being close to public transportation options is indeed a great advantage for our guests to explore the city with ease.We appreciate your kind words, and we hope you had a memorable time in our city. If your travels bring you back this way, we would be honored to welcome you for another stay.Safe travels and warm regards,citizenM Taipei North Gate

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how easy it was to check in and out. The rooms were clean and had a cool vibe to it. I had a great view from my room. It was very functional for a short trip in Taipei.
Stayed 2 nights in Aug 2023
Response from citizenM Taipei North Gate on 6 Sep 2023
Hi citizen Louis,Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience during your stay with us.It's great to know that you found the check-in and check-out process to be easy and efficient. We take pride in providing a seamless experience for our guests from arrival to departure.We're also delighted that you enjoyed the cleanliness of our rooms and the cool ambiance. The comfort and satisfaction of our guests are very important to us, and we're pleased to hear that we met your expectations.If your travels bring you back to our area, we would love to host you again and provide you with another memorable stay. If you have any further comments or suggestions, please feel free to share them with us.Best regards,citizenM Taipei North Gate

8/10 Good

SOH GEK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Should change the bedsheet & pillowcases daily instead of routine 3 days once; 2. Each room should provide electric kettle to boil drinkable water instead of going to level 2 to get hot/ cold water, it is quite inconvenient for guests to go up & down just to get hot water; 3. The toilet & showering flooring are quite slippery, both of us nearly fall when stepped on pool of water which cannot be drain off at the toilet bowl area; 4. There is a "utility box" on top of our bed, the edges of the fixtures are very dusty; 5. The aircon is rather dusty, both of us having sensitive nose and got sinus the 2nd night; 6. Should take alook at the blind ans curtain fixture as the alignment for the main big curtain is abit off, the ledt curtain drop fully well but the main curtain drop more than required with excess curtain dropped.
Stayed 9 nights in Jul 2023
Response from citizenM Taipei North Gate 台北北門世民酒店 on 17 Aug 2023
Hi citizen Soh Gek,Thank you for your stay and for giving us the review, As citizenM is one of the partners in protecting the environment, we set 3 days to replace the bed sheet and pillowcases, but if the guest feels uncomfortable, please let us know, and we can change them for you.To ensure our guests can still enjoy hot beverages, we conveniently have water dispensers on the second floor. These dispensers provide hot water that can be used for tea, coffee, or other purposes.However, we understand that having a kettle in the room is a preferred option for many guests. Although we do not provide kettles in every room due to limited availability, we have a limited number of kettles that can be requested from our front desk staff. They will be more than happy to assist you with obtaining a kettle for your room during your stay.We have immediately shared your feedback with our housekeeping team, who will investigate the matter thoroughly to ensure such oversights do not happen again. We sincerely apologize for the lapse in our service.We want to express our sincere apologies for the inconvenience you experienced with the bathroom layout in your hotel room. We sincerely regret any disruption this may have caused during your stay.We want to assure you that we are aware of this issue and are actively addressing it as part of our ongoing room renovation project. We understand the frustration you must have felt, and we genuinely appreciate your patience as we renovate floor by floor.We appreciate your understanding and your valuable feedback. Your comments help us to identify areas for improvement and meet the needs of our guests more effectively.If you have any concerns please don't hesitate to lest us know.Best regards,citizenM Taipei North Gate

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Overall I liked my room and the hotel. The staff was great and very helpful. I shave two areas I was not very happy with. 1. There was no where to put my luggage. I ended putting it on the floor. 2. The hotel info on the iPad said that the canteen and bar was open 24/7. But after @9:30 the kitchen closed. That info needs to be updated.
Stayed 3 nights in Aug 2023
Response from citizenM Taipei North Gate 台北北門世民酒店 on 19 Aug 2023
Hi citizen Denise,Thank you for your stay and comments. We look forward to meeting you next time and creating more beautiful memories together!citizenM Taipei North Gate

10/10 Excellent

Howard

Liked: Staff & service, property conditions & facilities, room comfort
Modern & minimalistic
The hotel has a cool and modern aesthetic. Staff were very helpful. Good price and fairly convenient location. To no fault of their own but wish there were more restaurants nearby. Only slight downside is that there were some spots and stains on the walls/window. Would stay again!
Stayed 2 nights in Aug 2023
Response from citizenM Taipei North Gate on 10 Aug 2023
Dear citizen Howard,Thank you for bringing your concerns regarding the cleanliness of the room to our attention. Maintaining a clean and comfortable environment for our guests is our top priority, and we are truly sorry that we fell short of your expectations on this occasion.We have immediately shared your feedback with our housekeeping team, and they will investigate the matter thoroughly to ensure such oversights do not happen again in the future. we sincerely apologize for the lapse in our service, and we appreciate your valuable feedback. We hope to have the opportunity to make it up to you and provide you with a flawless experience during your next stay with us.citizenM Taipei North Gate