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Reviews of Regency Park Hotel

4 out of 5
Regency Park Hotel
Bowling Green Road, Thatcham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 200 out of 483 reviews" "
Rating 8 - Good. 176 out of 483 reviews" "
Rating 6 - Okay. 64 out of 483 reviews" "
Rating 4 - Poor. 33 out of 483 reviews" "
Rating 2 - Terrible. 10 out of 483 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice room with a large bed, a sofa and a balcony. Every staff member we came across greeted us and asked if they could be of any assistance. The facilities such as swimming pool and gym looked really nice, but we did not use them on this occasion. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Operational Manager on 21 May 2024
Dear Toni,Thank you for choosing the Regency Hotel, Health Club & Spa, and for sharing your experience with us.I’m thrilled to hear that you had an excellent stay and found your room well-appointed with a large bed, sofa, and balcony. It's wonderful to know that our staff were proactive and offered you excellent assistance. Making our guests feel special and acknowledged is our mission here at the Regency, and I’m delighted we could achieve that during your stay.It’s a pity you didn’t get a chance to use our health club facilities, which are highly regarded. We hope you will be able to enjoy them on your next visit.We appreciate your intention to return and look forward to welcoming you again at the Regency Hotel, Health Club & Spa.Best regards,Tomasz Michalak Operational Manager

4/10 Poor

Stuart

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
I was delighted to see this property reopen again and booked what was a deluxe bedroom. It was clear that the hotel had just reopened with new carpets throughout. Bedroom was right above the kitchen where you knew before you got to the restaurant what was on the menu. Not sure the filters had been done! The two televisions in the room, one worked but I had to install the channels the other didn’t even have an Ariel connected. No hot water at night and when I spoke to the lady on reception she apologised said nothing she could do as hotel was full and no maintenance person was on site! Let’s hope they can get all this sorted! A better menu for half board would Be good too! Burger is not what you expect.
Stayed 1 night in May 2024
Response from Operational Manager on 20 May 2024
Dear Stuart, Thank you for providing detailed feedback on your recent stay at the Regency Hotel, Health Club & Spa. I sincerely apologise for the inconveniences you experienced with the TV not working and the lack of hot water in your room. Please be assured that your comments have been forwarded to our maintenance manager for immediate investigation and resolution.I am particularly concerned about the inability of our reception team to address the hot water issue or offer a room move. This is not the level of service we strive to provide, and I will ensure that additional training is given to prevent such issues in the future.Additionally, I appreciate your feedback on our menu, and I will forward your comments to our chef for review and improvement.Once again, please accept my apologies for falling short of your expectations on some aspects of your stay. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to welcome you again on future visit to the area. Warm regards,Tomasz Michalak Operational Manager

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and good staff always helpful
Stayed 1 night in May 2024
Response from Operational Manager on 20 May 2024
Dear Leslie,Thank you for choosing the Regency Hotel, Health Club & Spa and for sharing your experience with us.I'm thrilled to hear that you had an excellent stay and that we met all your expectations. Making our guests feel special and acknowledged is our mission here at the Regency, and I'm delighted we could succeed in doing so.We're eagerly looking forward to welcoming you back in the future.Warm regards,Tomasz Michalak Operational Manager

10/10 Excellent

Bernard, Park Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent and this is a very good uper mid range hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Very large with a seating area. Leisure facilities are excellent
Stayed 1 night in Jan 2022
Response from Elaine on 12 Jan 2022
Thank your comments we hope to see you again in the future at the Regency Park Hotel.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect. Staff was very friendly. The room was great. The food was tasty and the pool relaxing.
Stayed 1 night in Jan 2022
Response from Elaine on 12 Jan 2022
Thank your comments we hope to see you again in the future at the Regency Park Hotel.

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service
Staff great, hotel clean but tired
Stayed 2 nights in Dec 2021
Response from Elaine on 12 Jan 2022
Thank you for your feedback I will pass on your to our management team, we do appreciate all feedback we receive.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regency park
Was a quick stay visiting brothers grave with mum, the room size was amazing, plenty of space very large bed, lounge area Could have done with having bottle water in room although girl on bar gave my mum a jug of water to take up for her pills. Bathroom was a bit to warm and shower not the best but overall a nice stay. Dinner was amazing but breakfast could have been a bit better
Stayed 1 night in Dec 2021
Response from Elaine on 12 Jan 2022
Thank you for you feedback we will take these comments on board, we appreciated any feedback positive or negative so that we can improve in the future.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very comfortable and really nice rooms and facilities. Just need more vegan options.
Stayed 3 nights in Nov 2021
Response from Elaine on 12 Jan 2022
Thank you for your feedback, we will ensure we pass your comments onto the Head Chef, we appreciate all feedback we receive.

4/10 Poor

Sharon

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021

10/10 Excellent

Darril

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Should have been better
Rather a mess at check in. Originally they couldn’t find our booking. The room type we’d paid for was not available so they checked us in to a cheaper room. They then rang the room after about 30 mins to say they’d found our booking and we could move into our original room. It eventually was sorted, but not the best of starts to our stay. Reception also forgot to give us breakfast opening hours (there was no information in the room) so we only just made breakfast with 5 mins to spare.
Stayed 1 night in Nov 2021
Response from Elaine on 12 Jan 2022
Thank you for the feedback regarding your stay, we do appreciate all comments. I will pass this onto the Senior Receptionist and get her to speak with the team directly.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disappointed breakfast not included, as I don’t believe they can justify the high price.. Alarm going off a 7AM SUNDAY MORNING…very distressing. Overpriced bar
Stayed 1 night in Nov 2021

4/10 Poor

michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms very shabby. Coving coming away from ceiling, flaky paintwork, carpet in hall ways stained TV in room not working correctly had to speak with stafff several times before sorted. Draughty through windows Breakfast-sausages hard in day one and not cooked well on day two, lack of condiments Juice not fresh Now what I would expect for the price Hotel did reduce our charge in complaining
Stayed 2 nights in Nov 2021
Response from Katie on 28 Nov 2021
We're so sorry to hear that. We will look into this for you. Thankyou for your feedback as we can use this to improve for the future.

4/10 Poor

michelle

Stayed 1 night in Nov 2021

10/10 Excellent

Lynette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Oo
Stayed 3 nights in Oct 2021

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly as described.
Lovely Hotel - exactly as it is portrayed in the pictures. Pool and Spa area was spotless (and very warm!). Spa reception guy was very friendly and facilities easy to access. Meals were really high quality. Room was very comfortable. All staff friendly without being over the top. Enjoyed our stay and would gladly return if staying in the area again.
Stayed 3 nights in Nov 2021
Response from Katie on 23 Nov 2021
Thankyou for your feedback! We're glad you enjoyed your stay and hope to see you soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotels was very comfortable and our family really enjoyed our stay here
Stayed 1 night in Nov 2021
Response from Elaine on 16 Nov 2021
Thank you for your feedback . We do appreciate any feedback at the Regency Park

8/10 Good

Jeanette

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall stay was enjoyable. There was an issue with the sauna and steam room during our stay but they were working on it so just bad luck for us. The room was fine (135)but the shower was hopeless. The spray was too fine and not adjustable and lack of hot water. Staff were very good and room was clean. Would use again.
Stayed 2 nights in Nov 2021
Response from Katie on 14 Nov 2021
Thankyou for your review, we will look to improve our shower systems for the future :)

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Spa Hotel
Weekend getaway for my girlfriend's birthday, nice quiet area, perfect for relaxation. The spa services are great, hotel guests get full access to the pool, hot tub, steam room and sauna, as well as being able to use the gym. Extra treatments such as massages are also available for an additional cost, we both had a massage and it was excellent. Our hotel room was spacious, clean and comfortable and there were no worries about parking which was free and on-site.
Stayed 2 nights in Nov 2021
Response from Katie on 14 Nov 2021
Thankyou for your feedback! We are so glad you enjoyed your stay and hope to see you in the future :)

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Cheryl, Paignton

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel could be much better, general areas were clean and staff friendly enough but the whole place seemed dated and dull without much care or attention. Small details could have made a big difference, such as a proper coffee machine to warrant the £15pp breakfast cost, some atmosphere in the hotel bar, replacement of very lumpy pillows, providing facecloths and hairdryers in rooms and improving signage to avoid guests trekking around the hotel, only to find the internal spa entrance locked. It was very disappointing to find that the spa didn’t open until 8.30am as many people prefer to swim earlier. For such a large hotel, it just seemed that no effort was made to make a welcoming environment and after such a poor impression on the first day, we decided to cancel our evening restaurant reservations and dine out to avoid more disappointment. Just a real shame, even the staff seemed bored in such a drab soulless place.
Stayed 2 nights in Oct 2021
Response from Katie on 14 Nov 2021
We're sorry to hear this; thankyou for your feedback which we will use to improve future stays.

8/10 Good

Veera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! The pool, jacuzzi, sauna and steam room were all fab! Me and my partner both had massages and they were ok - could have been better most of it felt like just a light rub really. But the therapist was lovely. Spa receptionists were great especially Luke who went above and beyond for us!! The hotel was clean and cosy! Breakfast needs to be improved - they don’t have a hot drinks machine!! Only a very small range of croissants and stuff. Then theres a full breakfast..which was good. Overall a great stay - would defo come back!!
Stayed 2 nights in Oct 2021
Response from Katie on 14 Nov 2021
Thankyou for your feedback, and we're so glad you enjoyed your stay! We will keep note about breakfast for future :)

10/10 Excellent

chuma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Nicola

Liked: Staff & service
Bed was really comfortable and the evening meal was delicious
Stayed 1 night in Oct 2021

6/10 Okay

MATTHEW

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Sep 2021

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and staff very friendly and helpful.
Stayed 1 night in Sep 2021
Response from Katie on 14 Nov 2021
We're so glad you enjoyed your stay with us!

10/10 Excellent

S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
All good will return
Stayed 2 nights in Sep 2021

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly helpful staff
Stayed 1 night in Sep 2021

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The bedrooms were large and comfortable, lots of space and everything you need, quiet. The spa was nice, with a pool and sauna although the steam room was closed for maintenance. We were advised that spa treatments get booked up 6 weeks in advance. The restaurant was sub par for being quite expensive, would recommend eating elsewhere.
Stayed 1 night in Sep 2021

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice apart from our fridge didn't work and we reported three times to reception and nothing was done
Stayed 3 nights in Aug 2021
Response from Katie on 14 Nov 2021
Thankyou for your feedback! We will look into maintenance for our fridges for future reference.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Emily

Stayed 2 nights in Aug 2021

8/10 Good

Leonie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect sized room, plenty of space and a balcony. Good desk for working too, however WiFi in my room was not very reliable or strong which was frustrating at times.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
dust in room. tea coffee not replenished.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Overall our stay was excellent. The Regency Suite was far bigger than expected. The king size bed was very comfortable and the bathroom excellent with large white fluffy towels. The breakfast was good with the food being topped up at regular intervals. Good location and very quiet. Let down by minor maintainemce issues which we reported (no handle on one window and catches missing of all windows, previous guest rubbish left under sofa) We will definitely stay again when in the area
Stayed 1 night in Aug 2021
Response from Katie on 14 Nov 2021
Thankyou for your feedback and we're so glad you enjoyed your stay! We will look into maintenance issues for future reference.

4/10 Poor

Tamsin

Travelled with family
Liked: Cleanliness, room comfort
WiFi and Food issues - not for a family with teens
No WiFi in the room, not great for a trip with a teenager. Took a while to sort it, ended up moving rooms, to a double, instead of twin (see above!!). No help with directions or moving location. Room service is available but only the main restaurant menu, delivered with a £5 tray charge. Food was good. Breakfast very scant and sketchy. Not impressed, really not representative of a 4 star hotel. The guy on reception was very efficient though.
Stayed 1 night in Aug 2021
Response from Katie on 14 Nov 2021
Thankyou for your feedback. We will use this to improve our service for future stays.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Appointed And Comfortable
Large, well apointed bedroom. Nice pool in the soa and excellent breakfast.
Stayed 1 night in Aug 2021

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service
Disappointed
A very unfriendly and rushed check in. Room seemed tidy on the service however when I stripped the duvet on our check out I found stains on the duvet. Breakfast was fine however small selection and untidy where standards were not being maintained during breakfast service. Personally I would not return as really disappointed with our stay. This is a shame as the reason we chose regency hotel was because I visited a few years ago and had a wonderful time.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. A little tired in places. Some areas there was a strong smell of cigarette smoke. First impressions weren’t great, the man on reception seemed very uninterested and slightly grumpy. We were on a high and quite excited as it was a family wedding, it’s a shame this feeling was replicated by our first welcome. Other staff seemed friendly. Bathroom water pressure good. Bathroom products quite old and tired. Air con in room was great.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Charged for a cancels booking
Stayed 1 night in Aug 2021

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the races
For the price it was great value for money. Breakfast was all you could ask for, the swimming and gym facilities were perfect and the location was great for the racecourse. We would certainly stay again
Stayed 2 nights in Aug 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
2 night stay
Booked 2 nights to attend a wedding nearby. Room was huge with a smartly decorated bathroom. Had dinner on the 1st night in the hotel restaurant. My husband is coeliac, and had plenty of choice. At breakfast he was offered hot and cold options. The hotel is well located and easy to find. Staff were all friendly and helpful. We would stay here again if visiting the area.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel, friendly staff and very good sized rooms. Buffet breakfast was very tasty
Stayed 2 nights in Aug 2021