The Carolinas hotel guide. Sonesta Hotel hotel in The Carolinas, United States of America

"How was clean the front desk off? The good beach view was excellent."

"Staff is very friendly and attentive."

"Customer service was five stars. The staff was very helpful and professional. My view of the oceanfront was spectacular and the room was spacious. However, the bathroom space was extremely small. Our room key did not work for the parking garage doors, which was an inconvenience. Other than my son did enjoy the pool area. The other guests were respectful and that’s always a plus. I would stay here again. "

"Loveeed this resort! "

"When i got to the room it hadn't been vacuumed, very old and dresser drawers would not stay closed, went to take a shower and someone was banging on the door so i got out of the shower ,i was naked and an employee was entering ,as i shut the door on him he said that he was informed that i want a different room i said no i didn't request it and that doesn't give him the right to enter for any reason. Told 2 managers and and heard nothing , when i finally confronted one she blew it off saying he was new like its ok to do that. Then my do not disturb sign was taken it took 4 times asking for one and said i want no one in my room the manager assured me no one would enter. When i returned the maid had been in. No one at this place cares about customers. "

"Fresh Breakfast. Tristin at the desk was extremely efficient and pleasant. Needs new carpet along walkway to rooms. "

"Rooms were just ok. Barhroom needs update and good cleanung . Balcony doors don't reduce the noise at all. Was really hard to fall asleep because of all other guest noise on balconies and pool area even at 11pm. Weed smell right outside elevators in hallways. Would not recommend it if you come with kids."

"Terrible experience with the Guest manager!! very unprofessional i was told at the desk that it showed on the computer that I had 2 reservations of course I only needed 1 please tell me if i shoukd have been charged for both reservations dated for the same one night stay? Now I am being told by criwn reef oh they cant refund me . We will see cooperate i sure hope your customer service is much better than your guest management she walked away after being unprofessional and no return smh. Did not want to assist me an did not. Just rude!!"

"Hotel suite decor was dingy. Absolutely no privacy as I opened 104 suite door into main concourse for the hotel. Open door or downstairs window curtain to find guests at hotel restaurant or patio staring right back at you. Outdated carpets and furniture. Cramped into two room split level suite with almost no direct sunlight through two small windows. Bed spread and linens, comforter were rather cheap quality. For me to use 2nd sofa bed, I had to move faux marble coffee table. Just two pillows (without cases) and a sheet for it. Despite high end cost of stay, ($2900 for 3 nights!) none of the three wine bottles placed in room were complimentary $25 ea. Lots of emphasis on booze in decor and amenities and the staff’s approach to defusing tension and stress w guests check-in is to randomly offer you a rum punch when you check in. On positive note, valet service was excellent. Overall a total bust except for the Charleston southern “whiskey gentry” that seem to love the place. "