Hotel dekat The Club at Shannondell

"Paid for two rooms, but one of the rooms had a bad smell. They said theyd take care of it while we were out for dinner. I came back to the room unannounced to an ozone machine running at 8:30pm. You cant be in a room with ozone running for a minumum of 4 hours and in most cases its recommneded 24 hrs or more with limited airflow, like in a hotel. The night manager, minimized it and would not give us a dofferent room or money back. "

"Check in and out was easy. The room was nice and clean. The bed was comfortable, as were the pillows. I liked having the fridge and microwave (thought, word to the wise its not a strong wattage) I did have an issue with the iron and they fixed the issue within 5-10 minutes after I called. There were elevator issues, which were annoying as heck, especially when you are on the 7th floor and weren't looking to go to the "gym" and had to climb up, but it is what it is... The breakfast was good,...

"The thing we didn't like is the breafast. Everything was cold."

"Everything about this place was fantastic. My room was very quiet and peaceful. Ana at the front desk provided excellent customer service."

"Nice stay"

"."

"Friendly staff. Clean room"

"After driving 10ish hours from Lexington, Kentucky, we arrived at the property to be told that we didn’t have a room there. The guy at the counter was nice enough, but if you’ve oversold the property, the front desk should have that info to give to the guests who are getting screwed over. He didn’t seem to have any information at all on what was happening, so I drove another half hour to a different hotel who was able to accommodate me."

"Worst place have I ever stayed"

"The hotel is in transition so we were willing to cut them a little slack, but despite asking, we never got fresh towels or more coffee or the trash emptied in six days. Or the beds made. The room itself was adequate and we loved the soaps and shampoos."

"Parking was easy and the coffee was good. It was a grab and go breakfast."

"Ok at best no locks on door"

"Clean"

"Nice property. Convenient and walkable location. Lots of dinning options nearby. Only issue is the street and train noise. Take earplugs."

"The host at the desk when we checked in on Friday night (04/10/26) was amazing. I unfortunately did not catch his name, but he went above and beyond and was an absolute joy. "

"All staff were fantastic. So helpful and kind. Breakfast had good options, pretty decent location, and rooms were clean and quiet. Would gladly stay again."

"Breakfast was fresh the staff all friendly and helpful ac/heat works great "

"Charged a extra charge on our card for no reason that was difficult to track them down to take off. Staff friendly but not bright. Place old and a poor value for the price."

"Staff very friendly and accomodating. Rooms were clean. Breakfast buffet was good."