The Woodlands hotel guide. Starwood Capital hotel in The Woodlands, Houston

"Functional rooms for weekend or long term stay. Breakfast was typical and lots better than most. There was room noise from floor above due to hard floors and metal chairs. The bed was very comfortable. The shower products were "Don't sing in the shower" I did anyway."

"Good breakfast, good room, good bed, shower could have used more pressure "

"The towels did not seem fresh/clean. And having the tissue box with what l presume was to be a nice touch looked as if someone pulled out a number of tissue and wadded them back in 🤔"

"The breakfast bar wasn’t free , they say it was but it’s not . But it was good food . Rooms where old and out dated .And the staff wasn’t that friendly either "

"Person in the front desk used a sarcastic tone. We showed up early because we had a 5 am flight. Went to drop off luggage at 10 and was told to check back at noon. Came back at 1:30 and the same person told me that check in was at 3. She had just told me to keep checking. Was not helpful, told me they could not guarantee a 3 o’clock check. My hotels.com app said check out wat at 12. Staff was calling me to leave at 11:20am. I mentioned the info I had on my phone and she told me that the information was incorrect and I had to leave. It was embarrassing. Just found out I got charge for parking 140 dollars even though I went and told them I would not park my car at the garage. Got charged anyway after I was told I wouldn’t. Housekeeping never cleaned our room in the 4 days we where there. Went into our room once and only made the bed badly. Did not take out trash once and replaced water bottles. I travel 150 nights a year and it was one of the worse experiences of my traveling career."

"Vallet fast and efficient. Rooms spacious and clean. Modern and up to date."

"Clean and close to airport. Free breakfast was very good and employees were very helpful."

"Rooms are not clean. Although it appears that they are attempting to upgrade the property, the effort seems clear however, the rooms are filthy. They need to put more attention to detail and actually clean the rooms. Staff is amazing. Check-in is amazing. Parking attendance are amazing overall the day was great room is just filthy. I would not read patronize the site until or unless their stars increased to four and above for cleanliness."

"Everything about my stay was nice. Staff was friendly"