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"I wanted so bad to give this a 5*. The staff was perfect in every way. The room was large in nyc standards and views were great! Quiet!!! The few misses… coffee not in room but can walk downstairs and pay $6 for one. I don’t like leaving my room for coffee in the early am. And my shower was a bit dirtier than prefer. But… room was so good could possible overlook for another stay. "

"This was a very unfortunate experience. The room was filthy and was definitely not cleaned well from previous guests. The elevators were under construction so the lines were very long getting upstairs - 20 minutes to go up at one point. The staff denied the problem when it was addressed at checkout. "

"Great location for Broadway shows! Everything was very walkable. The staff was lovely. Definitely could use AC, but the windows do open which made it doable."

"Good stay "

"This is such a convenient location for our Manhatten visit. Steps from Time Square close to the Theaters. Plenty of choices for food and entertainment. Convenient to use the public transportation."

"Location of hotel is PERFECT! Rooftop PERFECT! Smooth sailing process from checkin to concierge assistance with bags PERFECT! Close to all things we desired (Times Square, Central Park, Rockefeller, American Girl, and Nintendo store along with subway access). Rooms are smaller with low beds, not the best lighting options, cleanliness not stellar, but good enough for our family. Location and friendly staff outweighs all of those things. Our second stay at this location and would definitely choose this location again. Thanks for another great experience M Social Times Square!!"

"The hotel is showing its age and needs a good cleaning, the curtains were dirty and dusty but the windows could be opened to let in some air. The bed was comfortable. The staff was pleasant and the location was great."

"The hotel location is amazing. Hotel room comfortable and I had a very good experience there. Highly recommend if you want to go to NYC and you’re on a budget. "

"Yes ,they didn't have hot water, the room was small. "