6/10 Cukup Baik
Julian
Bepergian bersama teman
28 Jun 2025
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
From the moment that we got to the property, we arrived at the valet and they told us that there was no one to help with our bags and that they were at some event elsewhere. Was actually blown away by this considering the property is five star and guests should always have this assistance.
The desk lady was nice and helped us to our room but when we got there, other issues were noticed. First of all there’s a lot of rugs in the hotel and there’s a musty smell that’s in the hallway and It was even in the room. There was some stains on the inside sofa and just didn’t feel like there was a great attention to cleanliness and details.
The other thing that I really needed for my work was Wi-Fi and it was not the greatest service in the room which was frustrating.
We booked for two days, but ended up leaving early as we just did not feel we got a 5 star… $1000+/Night experience.
Julian
Menginap 2 malam pada bulan Juni 2025