Hotel dekat Gua Harimau

"Soon was clean and staff was courteous. Enjoyed our stay at Samudra Palace. "

"Service was extremely bad like two stars. Rooms are average service is bad. Swimming pool had a lot of insects, Beach is the only added advantage. "

"No one was there at reception when we arrived … two families with luggage.. worst location.. no electricity in the middle of the night .. no AC or the fan working no one there to listen "

"The hotel was a little tired looking, but this was made up for by the attitude of all the staff. Everyone was extremely helpful and polite. The pool was lovely and clean as was its surrounding area, restaurant staff helped us with the different foods,and check in staff lovely."

"The beach location was fantastic. The staff from management to porters were attentive and welcoming."

"Very bad experience, my friend was robbed of her value (not much fortunately) forgotten in a wallet, left in the room during the cleaning while we were away. That was undoubtedly a theft, cause the thief left a small size banknote dripping from the wallet. And, most awful and without any comprehension for what happened, we didn’t get any apologies of any kind. Poor staff and rude management. Also, the water of the swimming pool was green… Please do yourself a favor, stay away from this resort...

"oui négligè et draps sales .."

"Rest room - smell"

"Very friendly, helpful and amazing staff. Great shower, AC, TV and comfortable bed. The location was just perfect. All the sights were within walking distance. Really enjoyed my stay 👌🙏😊"

"This is a nice hotel with good size room. All the staff were polte and helpfull. There is a nice swimming pool and hotel provides complimentary tee / cofee and biscuits in the afternoon which is a nice touch. The only negative is that the area approaching the hotel is very run down so go from a poor area to nice area within the hotel boundary which is a bit unfortunate. We would be more than happy to stay at the hotel agaim."

"The room was ok,cleanliness could have been better... staff were good"

"Liked room as it family friendly and din like about limited option on food and quality "

"Management staff not very welcoming, room ok"

"Staff is rude. Not clean and no amenities. Not provided water. No cleanness. Toilets are dirty. "

"Loved the wide glass view from family room that we stayed in. "

"The swimming pool was a building site and the whole place needed an upgrade"

"the physical hotel, room etc..were excellent, clean and high end. the service was very poor throughout, more 3star standard despite there being plenty of staff"

"BUG INFESTATION (INCL THE BED) AND NO RUNNING WATER We booked a suite, by far the most expensive accommodation in the area, and could not have anticipated that we would spend the first night in a room filled with bugs, 2 of the 3 days without any running water and no hot water for the entire stay. We advised the hotel of the bugs in the room. They claimed that they fumigated every day (a concern in itself- why is fumigation necessary every day if the hotel is kept clean?), and that they would...