4 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews of Conrad Tokyo

5 out of 5
Conrad Tokyo
1-9-1 Higashi-Shinbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

9.6

Exceptional

Rating 10 - Excellent. 683 out of 877 reviews" "
Rating 8 - Good. 150 out of 877 reviews" "
Rating 6 - Okay. 27 out of 877 reviews" "
Rating 4 - Poor. 13 out of 877 reviews" "
Rating 2 - Terrible. 4 out of 877 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Avsin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with great staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and metro accessible
Stayed 4 nights in Mar 2024

10/10 Excellent

Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful rooms and impeccable service. Subway station a very short walk from the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Very upscale and clean, super helpful and respectful staff… beyond expectations!!! Loved our stay!!!
Stayed 1 night in Mar 2024

8/10 Good

ryoko

Liked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

JOEL, New York

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Quite old property
Stayed 2 nights in Jan 2024
Response from Conrad Tokyo on 26 Jan 2024
Dear JOEL、New York,Thank you so much for taking the time to leave us a review - every review is very valuable.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel.

10/10 Excellent

Sarai

Stayed 3 nights in Jan 2024
Response from Conrad Tokyo on 26 Mar 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Conrad Tokyo on 25 Jan 2024
Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Tokyo.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The team and I look forward to welcoming you back for another memorable stay at Conrad Tokyo.

10/10 Excellent

KHALIFA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONRAD STANDARDS!
This is my second time coming to this hotel. I love the ambiance and the room sizes. The staff are very welcoming and respectful.
Stayed 2 nights in Jan 2024
Response from Conrad Tokyo on 25 Jan 2024
Dear KHALIFA,Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Tokyo.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

PUI Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and cleaniness
Stayed 4 nights in Dec 2023
Response from Conrad Tokyo on 4 Jan 2024
Dear PUI Shan,Thank you for staying at Conrad Tokyo and writing us valuable feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views, great staff & very comfortable rooms.Loved the pajamas!
Stayed 1 night in Nov 2023
Response from Conrad Tokyo on 19 Dec 2023
Dear Charlotte,Thank you so much for taking the time to leave us a review - every review is very valuable.It makes us very proud and happy to read such positive feedback from our guests. Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.The entire team and I lookforward to welcoming you back at Conrad Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing in every way possible. The staff are superb and so is their treatment of guests. Everything was perfection, from our room, to the AMAZING breakfast, to the spa and incredible pool with views of Tokyo's skyline. The only downside of our stay here was that the bar has been set so much higher for every hotel we are to stay in from here on out. Every hotel manager should stay in this hotel for a week as a training exercise it would change their life and professional perspective.

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japan trip 2023
Amazing view , great breakfast and excellent service
Stayed 4 nights in Sep 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We look forward to the pleasure of welcoming you back to Conrad Tokyo, hopefully sometime in the near future.

10/10 Excellent

bijan

Stayed 5 nights in Sep 2023
Response from Conrad Tokyo on 7 Nov 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Nicholas, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff are outstanding and the spa superb. The Japanese restuarant is one part that does not deliver in line with everything else.
Stayed 3 nights in Sep 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.We look forward to the pleasure of welcoming you back to Conrad Tokyo, hopefully sometime in the near future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Lovely rooms. Some details not quite thought out. Bathrooms a little illogical. No ability to use Netflix in the room. Breakfast not as nice as other 5 star hotels.
Stayed 3 nights in Aug 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.We are delighted to hear that you enjoyed your stay.However, we sincerely apologize in the room.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Jason

Stayed 3 nights in Jul 2023
Response from Conrad Tokyo on 7 Nov 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Michael

Travelled with partner
The Staff was absolutely amazing We traveled around Japan and stayed in many hotels but the Staff at the Conrad was the best Especially Peter and Seki Thsnks to all at the Conrad Tokyo
Stayed 2 nights in Jul 2023
Response from Conrad Tokyo on 24 Jul 2023
Dear gsnaps007,Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay for business or leisure. Very close to most attractions via taxi, bus or a 10-15 minutes walk. The rooms are well equipped with a good balance between Singapore charm and hi tech amenities. The only thing missing to make it absolutely perfect would be a steam room/sauna and a swim suit extractor - due to the humid climate, it can take a while to fully dry your swim suit after using the pool. That being said, our family truly enjoyed our stay, especially the breakfast buffet options, great snacks/drinks in the lounge in addition to a great views room we were lucky to secure and we will not hesitate to come again.
Stayed 3 nights in Jul 2023
Response from Conrad Tokyo on 24 Jul 2023
Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Conrad Tokyo.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.A great breakfast is what makes a great start to the day and we strive to provide the best breakfast for our guests.We are truly looking forward to welcoming you back again at Conrad Tokyo and to develop a good relationship with you.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice, especially good for families and individuals that want to use a high quality gym/pool/steam/sauna while staying at the property. We also enjoyed the breakfast options with a good selection of Japanese and Western options. Everybody works very hard to do their job well and if something is not right, they will immediately get on it to make it right. Highly recommend and our family would love to stay there if we have the chance to visit Tokyo again.
Stayed 1 night in Jul 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We greatly look forward to welcoming you back again soon.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star hotel at 5-star value
The hotel was amazing in all respects. I just wish I could have stayed longer and luxuriated in this five star experience. The view of the bay was spectacular. The only thing I wish they had was an accessible price list for the mini-bar, also FYI, the airport shuttle does not go to Haneda, only Narita.
Stayed 1 night in Jun 2023
Response from Conrad Tokyo on 24 Jul 2023
Thrilled to receive such a lovely and excellent review of your recent stay with us at Conrad Tokyo!It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The team and I look forward to welcoming you back for another memorable stay at Conrad Tokyo.

10/10 Excellent

Wenjie

Stayed 2 nights in Jun 2023
Response from Conrad Tokyo on 25 Jul 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Conrad Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a suite and really love the space especially with a separate powder room as well. The location isn’t too close to Ginza but convenient with all the train lines nearby. They could add more people for check-in, check-out and concierge to fasten the process during busy period. The gym is very small for the property size. If you like to workout everyday, there’s not much space to do weights.
Stayed 1 night in Jun 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best hotel I stayed at while in Tokyo. The service was 5 star all around and the view of Tokyo Bay is gorgeous. I will always stay here when I am in Tokyo.
Stayed 3 nights in May 2023
Response from Conrad Tokyo on 23 Jun 2023
Dear Travis,Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!The team and I look forward to welcoming you back for another memorable stay at Conrad Tokyo.

10/10 Excellent

Daniela, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences we have ever had. The hotel is in an amazing neighborhood and conveniently located next to transportation options. Our room was spectacular and the service went above and beyond to make sure we had a great stay. The rooftop bar has one of the best views of Tokyo. Would 10/10 stay here again.
Response from Conrad Tokyo on 23 Jun 2023
Dear Daniela,Thank you for your kind comments about the hotel, and we are delighted to read that you found the hotels convenient location to the Tokyo metro subway a benefit of staying at Conrad Tokyo.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the view from the room over Tokyo bay and the room itself was large and very quiet. The staff are very friendly and super helpful. Nice Spa and Bar and Lounge area has live music in the evening.
Stayed 7 nights in Apr 2023
Response from Conrad Tokyo on 10 Oct 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Marianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and service were great and the breakfast buffet is a must! While I normally don't prioritize the pool and spa, our trip to Tokyo was a family affair and my daughter LOVED the pool. Mama preferred the spa. One point of feedback is their lack of Japanese spa products. Realizing this is a Hilton, I wasn't surprised to see European style facials and beauty products. I would have happily splurged on their spa services if they used local techniques and beauty care brands - because they didn't, I passed on a facial or massage.
Stayed 1 night in Mar 2023
Response from Conrad Tokyo on 17 Mar 2023
Dear Marianne,Thank you for providing us and other readers with such a detailed review of Conrad Tokyo. Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.A great breakfast is what makes a great start to the day and we strive to provide the best breakfast for our guests.We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at Conrad Tokyo, wishing you all the best and of course safe travels.

10/10 Excellent

HONG WON

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Conrad Tokyo on 25 Jul 2023
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Conrad Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conrad bliss
although over of our normal budget, this was worth the splurge---and thanks to redeeming a few free nights we made it happen! everything is a class act, from superior service to the bedding to the views. the sexy tub in the room is awesome too! the pool gym and and spa are outstanding to have after a long flight. simply put: worth every penny.
Stayed 2 nights in Feb 2023

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, beautiful accommodations, and excellent service.
Stayed 5 nights in Jan 2023
Response from Conrad Tokyo on 20 Feb 2023
Dear Evan,Thank you so much for taking the time to leave us a review - every review is very valuable.We are excited to hear that you were satisfied with many of the services and facilities of the hotel . We are always available to assist you at any time.We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at Conrad Tokyo, wishing you all the best and of course safe travels.

4/10 Poor

Yuka

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Conrad Tokyo could not meet our expectations.
We are expected a lot because Conrad Tokyo has a great review. We payed over $500 per night. Conrad Tokyo can be better, so I want to give dry comments. The 1st-floor Concierge should have told us the right elevator location. We waited in front of the parking elevator. The shower room's fixed shampoo could not reach 5'H mom. The raised tile floor next to the tub is a tripping hazard when trying to control the TV. Corridor has a tripping hazard tile base. See attached photo We could not make a dinner reservation at 5 PM, and they told us the earliest opening seat was 7 PM; we called reception to order room service at 5:30 because my mom was hungry, and they told us a restaurant was available. So we could have dinner. However, the restaurant could be better seating for Christmas dinner. We should have room service. Why did they tell me there was not an open seat? There are many empty seats at 5:30 PM. The room's cabinet is complicated to find. We need it; TV remort control, tea cups, and others. We stayed three in the large room, with no space to walk around beds with extra beds. When the closed door opens, we can't walk into the room The shoe case can hold only one pair of shoes The purple sanitizer bottle did not say what it was, and all the English, my mom, tried to use it for the face. We wanted my 86-year-old mom to have an excellent time, but Conrad Tokyo could not meet our expectations.
Stayed 1 night in Dec 2022
Response from Conrad Tokyo on 17 Jan 2023
Dear Yuka,Thank you for selecting Conrad Tokyo and sharing us your feedback. Guest feedback is an essential tool for us to continuously inspire ourselves to improve the service and facilities we offer.We appreciate your constructive feedback and please accept our sincere apologies for not meeting your expectation on this occasion and for any inconvenience caused during your stay.Rest assured, we have taken your feedback on board and will have a discussion with each of the areas you pointed out to further improve our service to exceed our guests' expectations.Once again, we appreciate your precious feedback and we look forward to having the opportunity to welcome you in not a distant future.

10/10 Excellent

Sheung Yin Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022
Response from Conrad Tokyo on 7 Nov 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

ARLENE

Liked: Cleanliness
Response from Conrad Tokyo on 7 Nov 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Alan

Stayed 3 nights in Nov 2022
Response from Conrad Tokyo on 2 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Jack

Stayed 4 nights in Nov 2022
Response from Conrad Tokyo on 7 Nov 2023
Thank you for staying at Conrad Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Conrad Tokyo.
Stayed 1 night in Oct 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and convenient
Stayed 4 nights in Oct 2022

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Koga San was very helpful throughout our stay! Thank you so much!
Stayed 1 night in Aug 2022
Response from Conrad Tokyo on 12 Sep 2022
Thank you so much for taking the time to leave us a review - every review is very valuable.We have a great team who work very hard to ensure everything is just right. Looking forward to have you with us again!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff
Stayed 4 nights in Aug 2022
Response from Conrad Tokyo on 12 Sep 2022
Thank you so much for taking the time to leave us a review - every review is very valuable.Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.

10/10 Excellent

tsuneyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Conrad Tokyo on 2 Feb 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conrad Tokyo
This is an excellent Hotel I can highly recommend. Staff at Friendly and courteous
Stayed 5 nights in Jun 2022
Response from Conrad Tokyo on 23 Jun 2022
Thank you so much for taking the time to leave us a review - every review is very valuable. Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests. We look forward to welcoming you back again on your next visit to the city.

10/10 Excellent

Geon Wook

Stayed 1 night in May 2022
Response from Conrad Tokyo on 24 Jun 2022
この度は、数あるホテルの中からコンラッド東京をお選びいただきまして、誠にありがとうございました。 これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from Haneda Airport which serves both international and domestic as well as metro stop is right under the premises. Oasis in the big city. Highly recommended
Stayed 4 nights in Apr 2022

10/10 Excellent

Brent

Stayed 3 nights in Apr 2022
Response from Conrad Tokyo on 12 Sep 2022
この度は、東京でのご滞在にコンラッド東京をお選びいただきまして誠にありとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからも皆様に愛され、選ばれるホテルであるよう、施設にもサービスにも、さらなる向上を目指してまいります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。

8/10 Good

RIE

Stayed 1 night in Jan 2022
Response from Conrad Tokyo on 12 Sep 2022
この度は、東京でのご滞在にコンラッド東京をお選びいただきまして誠にありとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからも皆様に愛され、選ばれるホテルであるよう、施設にもサービスにも、さらなる向上を目指してまいります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

yasuko k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained, friendly staff. Excellent service.
Stayed 1 night in Nov 2021

10/10 Excellent

Shunsuke

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but we made the mistake of going with a "city view" room, which is really just a view of the three tall buildings right next to the hotel. If you have the option, definitely go with "bay view".
Stayed 1 night in May 2021