We are expected a lot because Conrad Tokyo has a great review. We payed over $500 per night.
Conrad Tokyo can be better, so I want to give dry comments.
The 1st-floor Concierge should have told us the right elevator location. We waited in front of the parking elevator.
The shower room's fixed shampoo could not reach 5'H mom.
The raised tile floor next to the tub is a tripping hazard when trying to control the TV.
Corridor has a tripping hazard tile base. See attached photo
We could not make a dinner reservation at 5 PM, and they told us the earliest opening seat was 7 PM; we called reception to order room service at 5:30 because my mom was hungry, and they told us a restaurant was available. So we could have dinner. However, the restaurant could be better seating for Christmas dinner. We should have room service. Why did they tell me there was not an open seat? There are many empty seats at 5:30 PM.
The room's cabinet is complicated to find. We need it; TV remort control, tea cups, and others.
We stayed three in the large room, with no space to walk around beds with extra beds.
When the closed door opens, we can't walk into the room
The shoe case can hold only one pair of shoes
The purple sanitizer bottle did not say what it was, and all the English, my mom, tried to use it for the face.
We wanted my 86-year-old mom to have an excellent time, but Conrad Tokyo could not meet our expectations.