Cottages in Town of South Valley

"Great"

"Actually never made our stay but had to pay. I tried to 'change' the date, not cancel, because we had a last minute issue and we are 7 hrs away. They wouldn't do anything for us. They were rude and said there are other places we could stay in the area. Just wanted others to be aware when they book. Make sure you are 100% SURE before you book. I know it was my fault, but Customer service was not good. They do NOT care about their customers at all."

"From the moment we checked in, we were made to feel welcome.. People said good morning to us, were helpful with directions to local places, the breakfast offerings were excellent (the coffee was particularly good!) The room was spotless and I appreciated the DOVE products in the bathroom. The whole experience was very, very good value for the money and the staff working there really made the stay lovely and personal... Well done!"

"Room was very clean; staff was polite, prompt and professional; everything was excellent."

"Old, but clean"

"This is our second stay here and it’s a great, clean place. Staff is friendly. Breakfast included. A quick ride over to the casino. Recommend!"

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing. The curtains looked as if they were never washed/or cleaned since they were installed. The staff was ok, when asked if the facility was a shelter the gentleman hesitated on responding. Overall, this hotel needs a major overhaul upgrade and get rid of the rehab people if you want to stay in business. Suggestion: just convert into a shelter that helps rehabilitated people if that’s what you want to do. I’m sure most of your customers will agree. If Im paying to stay in a hotel then thats the atmosphere I’m expecting to see. Clarion do better. I will never be returning here!! "

"Breakfast was good. Parking was good. Needs a shower chair in handicap room."

"Perfect location, attentive staff - right near the Lucy statues. Nice history and photos throughout. Very near National Comedy Museum which is a must!!!!"