Indoor pool, outdoor pool, pool loungers

Reviews of Puri Suksma Ubud

3.5 out of 5
Puri Suksma Ubud
Jalan Gunung Sari, Peliatan, Ubud, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 63 reviews" "
Rating 8 - Good. 23 out of 63 reviews" "
Rating 6 - Okay. 9 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 6 out of 63 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and serene. More access to road would be nicer.
Stayed 2 nights in Jan 2020
Response from Putu on 3 Feb 2020
Dear Guest Warm greeting from your home in Ubud. Thank you for your for post a review during your recent stay at Puri Suksma Ubud. We are looking forward to welcoming you back in thr near future. Best regards, Putu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Putu on 13 Jan 2020
Dear Guest Warm greetings from your home in Ubud. Thank you for your recent stay at Puri Suksma Ubud. We are looking forward to welcoming you back to your home in Ubud. Best Regards, Putu

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Putu on 25 Dec 2019
Dear Guest Warm greetings from Puri Suksma Ubud. Thank you very much for your recent stay, we are looking forward to welcome you back in the near future. Best Regards, Putu

2/10 Terrible

Raymund, Fort Mcmurray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The messed up the airport pickup twice. First time their driver got sick but didnt replace him or informed us that no driver was coming. Second time was to pick me up later within the day they failed to do so again, even after repeated reminders from my family who were already there. The driver eventually came after 1 hour of being late.
Stayed 6 nights in Nov 2019
Response from Ade on 19 Nov 2019
Dear raymund. Good afternoon. On behalf of Puri Suksma Ubud firstly we would like to convey our sincere thank you for staying with us and also we would to apologize that such of experience happened during your stay. We will deliver your concern to related department and hopes it will not happened again. Thank you Best Regards Ade Krishna Wardhani Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Bed was extremely comfortable but this place os too far away and its very small. Theres basically no security and the wifi is garbage. I kedered breakfast rwice and they forgot ro make and bring it. All in all I would not recommend this place.
Stayed 2 nights in Sep 2019
Response from Puri Suksma Ubud on 20 Sep 2019
Dear Anonymous guest, Good afternoon, On behalf of Puri Suksma Ubud firstly we would like to convey our sincere thank you for staying with us and sharing your though. Also we would like to apologize that you finds such of that stay experience. But we notice that one of our guest who just checked out was never order any breakfast since her arrival cause that she has a trekking schedule which booked by herself. On the second day from our record we were remind her to order the breakfast which until the last minutes before departure the guest were came and just order the breakfast. We do understand that sometimes holidays will makes all the guest so excited with all of their own vacation schedule but by following the hotel regulation, we believes that your vacation would be much better. A 24 hours guest service assistant, security and also a standard CCTV system is in place that will control and monitor all activities inside of the resort. With now days technologies, we believes that CCTV would be cover all area which we can also control from our own hands with no need to be appeared in the place. Thank you and wishing you a great day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit retired from the center, but 5 minutes by bike or taxi. Hotel had a free shuttle service in and out from hotel to center of Ubud. Not many rooms, so place is really quiet. Ifeal for disconnection and rest. We loved this place. Staff, aweosome. Same guys doing the check in serve you the brwakfast, with your own coffee pot in the table, fruit, etc.
Stayed 1 night in Sep 2016
Response from Putu on 6 Sep 2019
Dear Guest Warm greeting from Puri Suksma Ubud, We are so grateful for you for taking your time to post e review during your recent stay at Puri Suksma Ubud. Thank your for also highlight our staff and facilities that available for your during your stay. Once again thank you very much for your kind review on Puri Suksma Ubud. We do hope to welcome you back in the next holiday to Ubud. Sincerely,

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing and humble staff, beautiful food and a cute little kitten that we got to name monkey soxs. Highly recommend 10/10 best experience in Bali so far.
Stayed 3 nights in Aug 2019
Response from Putu on 13 Aug 2019
Dear Brittany Warm greeting from your home in Ubud. We are so glad to learn that you have a memorable stay during your recent stay at Puri Suksma Ubud. Thank you very much for also highlights our facilities available to you during your stay specially our staff and food. We are looking forward to welcome you back in the near future, once again thank you very much for your wonderful comment. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Putu on 2 Aug 2019
Dear Guest Warm greeting from Puri Suksma Ubud. Thank you for choosing Puri Suksma Ubud for your special holiday trip. We look forward to welcome you back in the future. Sincerely,

8/10 Good

Aslam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , clean room , comfy bed , nice pool . Quiet area , good environment and nice breakfast although lack variety if you plan to stay +3 days or more . Grab or uber not available and as property is at least a km from main road it is advisable to prebook car for 1/2 day (IDR 359k for 5 hours) or full day (IDR 550k for 10 hours) Do not exchange currency at airport best rates are in Kuta , exchange in Ubud less competitive but much better than at airport (a ripoff)
Stayed 3 nights in Jul 2019
Response from Puri Suksma Ubud on 23 Jul 2019
Dear Aslam, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us and share your though. Some point will forward to related department for their improvements. Thank you and hopefully to meeting you again in the future.

10/10 Excellent

Renie, Jakarta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel,friendly staff,I recommended for this one, might I would come back to stay here if come to Ubud
Stayed 2 nights in May 2019
Response from Putu on 25 May 2019
Dear Ms. Renie Warms greeting from Puri Suksma Ubud. We are so glad to learn that you have a memorable stay at Puri Suksma Ubud. We are grateful for your kind review of our hotel and our staff. Once again thank you very much for your kind review and we are looking forward to welcoming you back in the future at Puri Suksma Ubud your home in Ubud. Sincerely,

10/10 Excellent

A&BJohansen, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puri Suksma is very easy to reach. It’s really good for people who doesn’t know ubud much or first time in ubud. You wont’t get lost for hours in the small alley way :) . The staff were prompt and attentive. The room exactly like what they’ve showed on the pictures :) Cheers, A&B Johansen
Stayed 3 nights in May 2019
Response from Putu on 23 May 2019
Dear MNr. A & B Johansen Warms greeting from Puri Suksma Ubud. Thank you very much for your recent stay with us at Puri Suksma Ubud. Thank you for your kind review and appreciate your highlights on the property and our staff. We are looking forward to welcoming you back to your home in Ubud and once again, thank you very much for your wonderful comment on your stay. Sincerely Putu

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loving the size and cleanliness of the room; however the lighting is rather dim. as for the outdoor, really nice with tropical Balinese environment, felt relaxed! serves delicious breakfast!
Stayed 1 night in Mar 2019
Response from Puri Suksma Ubud on 1 May 2019
Dear Anonymous, Good morning, On behalf of Puri Suksma Ubud, we would like to convey our sincere thank you for your feedback. Hopefully that we could having you again in the future. Thank you.

6/10 Okay

Declan

Liked: Staff & service, room comfort
This place was ok to stay at, the wifi was very bad and cut off every few minutes, making you sign in again. The hotel is advertised with having many amenities that were not present such as black out drapes, bathrobes and slippers, premium tv (didnt work). The food was nice, reasonably priced and the staff were great
Stayed 3 nights in Sep 2018
Response from Puri Suksma Ubud on 23 Sep 2018
Dear Declan, Good morning, Thank you so much for sharing your though. On the beginning of our operation we do provide the whole amenities including bathrobes and slippers. However so many of them was taken by the guest and the guest won't pay for it as the put in the big luggage already. we will make sure this issue get into the management and find a way to resolve the problems without cutting down our standard services. Thank you and hope to having you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for retreat
This place can be a comfortable place or an inconvenient place, depending on your needs. I needed to have a sort of quiet retreat from touristic hypes. So, this place was a reasonable solution for me. They provided the following basics every single day during my stay: two small bottles of water; cleaning of rooms; changing of towels. For those who want to be active in the centre, It is situated in a remote location where it is not easy to call a cab or even a motoebike. But if you are willing to spend about 20 minutes for a walk in a off-beat area or you have your own transportation, this place might work for you. You might encounter problems at the venue. But, the staffs are willing to resolve issues in their own way, if you are willing to coordinate with them. If you need a high level of privacy, probably this place might be lacking facilities to meet your demand. Your room would not have a big couch and table for coffee. You have to use common areas to do such things. My room did not have a fridge. But there was a fridge in a common space. No kettle in the room, but the staff provided me with hot water, when I brought them my thermo bottle. So, up to your need and willingness to coordinate with the operating staffs.
Stayed 3 nights in Jul 2018
Response from Puri Suksma Ubud on 30 Jul 2018
Dear Anonymous, Good morning, Thank you so much for staying with us and sharing about your stay experience. We will discuss about your concern and hopefully there will be a positive respond from our management. Thank you and wishing you a lovely day.

8/10 Good

Charlie, Oxford, UK

Inexpensive little hotel on outskirts of Ubud
Had three nights here in July 2018 with the family. Very much as expected - great value, nice setting on the outskirts of Ubud. Helpful staff. Rooms that open straight onto a good pool area. It’s not high-end 5-star luxury, but it’s a great base from which to explore the area, and a calming place to just chill by the pool and read. Awesome breakfasts, not least the banana pancakes! Recommended at the price we paid.
Stayed 3 nights in Jul 2018
Response from Puri Suksma Ubud on 22 Jul 2018
Dear Charlie, Thank you so much for your comment and your recommendation of our place. We are wishing you a great holiday in Bali and hope to see you again. Thank you

6/10 Okay

Jennifer, Ubud

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very disappointed in the cleanliness of this hotel. The sheets and towels were stained and did not smell clean. I rented six rooms for five nights and I was extremely embarrassed with the cleanliness and up keep of the rooms. The walls were dirty and the bed frame was chipping away. The doors did not stay closed unless you locked them with the key so one person could not leave without the other person. There were no safes in the room. The water was either hot or cold and the water pressure was horrible. The staff were nice and helpful. The breakfast was good. It was near a cute bar and away from the noise of the city center. I would definitely recommend they do a lot of up keep with paint and new sheets and towels.
Stayed 5 nights in Jul 2018
Response from Puri Suksma Ubud on 20 Jul 2018
Dear Jennifer, Good morning, Thank you so much for sharing your stay experience and also on behalf of Puri Suksma Ubud, we would like to apologize for such of experience during your stay. We already forward your concern to our house keeping department as their attention and hopefully it won't be happen again in the future. Thank you and hope to see you again.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Lovely place! Pool was clean and full of sun! Cleaning everyday + fresh towels everyday ! Air con worked good as well as tv! Beach 2 min walk! Breakfast was nice especially French toast! Plenty of free coffee! Nice staff!
Stayed 5 nights in May 2018
Response from Puri Suksma Ubud on 18 Jun 2018
Dear Natalia, Good afternoon, Thank you so much for staying with us and sharing your stay experience. We do hopes to see you again in the future. Thank you

6/10 Okay

cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best in Bali
The rooms are clean and newly remodeled. That was the best part of the visit. The wifi was horrible. Shuttle pick up in town never showed up on multiple occasions. They ran out of basic food and beverages. It's also a good 20+ minute walk to town on very narrow roads.
Stayed 7 nights in Oct 2017
Response from Puri Suksma UBud on 12 Nov 2017
Dear Cheryl, Good morning, Thank you so much for staying with us and sharing regarding your concern. Firstly, we would like to apologize for the inconvenience during your stay. We already place some of training to all staff to improve our standard services in the future. Thank you and we do hopes to having you again in the future.

10/10 Excellent

Nancy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in middle of rice fields.
Very close to Ubud. Daily free shuttle schedule very handy or we walked to town in 10-15 minutes. Staff were extremely helpful and curtious. Food was fresh and prepared on site. Very tasty. A sml refrigerator in room would have been nice to keep refreshments cool. Otherwise the rooms were spacious and very clean. Our driver Kumon was fantastic and we did a few excursions with him.
Stayed 4 nights in Sep 2017
Response from Puri Suksma Ubud on 12 Nov 2017
Dear Nancy, Good morning, On behalf of Puri Suksma Ubud, we are pleased to convey our sincere thank you for staying with us. We are looking forward for having you again in the future. Thank you

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
not a good experience
The hotel was a long way out of Ubud with inconvenient and unreliable transport into town. This meant we had a 30 min walk each way through heavy traffic. The food was terrible ( hard to happen in Bali ). The rooms had no privacy, all facing the path and pool which meant the curtains had to be closed. The bathroom had no place to put toiletries. The staff were distant and unhelpful.
Stayed 15 nights in Jul 2017

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Relaxing
Perfect place to stay if you are looking for peace and quiet. The hotel staff and owners are lovely. I will definitely be back.
Stayed 1 night in Jun 2017

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel, great value
This is a great hotel with lovely rice field walks nearby. My only issue was the noise from the swimming pool generator could be heard from my room, which marred the peaceful ambiance of the hotel somewhat. You need a car or bike to reach the main streets in Ubud.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Staff are very helpful here, every guest gets luxury treatment

10/10 Excellent

Tara, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!
Loved our stay here and extended an extra NT. Service and staff were outstanding and definitely went the extra mile for us. It is a bit outside of the centre of Ubud but they have a shuttle and it IS walkable. A special thanks to Putu for all of his help.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent In Every Way
The Hotel was magnificent. Breakfast was great, dinner was great, Wi-fi was great staff were very friendly and helpful
Response from General Manager on 10 Feb 2017
Dear Mr. Charles, Good afternoon, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for such a great comments. It is a pleasure to have you stay with us. I believe your great comment will gives all staff a good spirit to kept a good works for all future clients. Once again, thank you and hopes to see you again. Best regards, Puri Suksma Ubud

8/10 Good

Sebastian, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, very young hotel, enjoyable
The hotel is very new, all facilities are in excellent condition. The location was nice for us as we intended to stay away from the busy parts of Ubud. Ubud center was still in walkable (20min) distance. The entrance to the hotel is a little bit hidden and very narrow. The staff is very nice and helpful, great service! Unfortunately (for me ^^) the breakfast could have been a little bit more "continental" - toast and butter, but only ham to 'finish it off'. Just 1 or 2 varieties of jam would have already made me happy. Some minor things that still could be improved to make it a 5/5-rating for me: - a chair for the room - a mirror in the bathroom - 2nd roll of toilet paper ('Bali belly' - you never know, haha)
Response from Puri Suksma Ubud on 27 Aug 2016
Dear Mr. Sebastian, Good afternoon, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for your great comments. regards to your concern above, we do appreciate about it and I am sure we will put it as an attention for a better service and kept the good facilities for the whole clients. Meanwhile we wishing to see you again and thank you for your stay. Best regards, Puri Suksma Ubud

8/10 Good

Dunja, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location, friendly staff, bad wifi
They offer free drop off and pick up to the centre of Ubud, so location is not a problem, but being away from the busy streets of Ubud is great, the hotel is in the middle of rice fields. Relaxed atmosphere and peaceful. The staff is pleasant and helpful, breakfast so-so, the main issue is wifi, which really is not working properly. I would recommend it, but not if you need wifi.
Response from General Manager on 5 Aug 2016
Dear Ms. Dunja, Good afternoon, On behalf of Puri Suksma Ubud, we would like to convey our sincere thank you for staying with us. We also would like to thank you for your such great comments and we are glad to inform that a free wifi is already been installed at through out of the hotel area. We do really hopes to have you again and wishing you a great day. Thank you Best regards, Puri Suksma Ubud

8/10 Good

Jannik, Kolding, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet rural getaway
We spent two days in the hotel while exploring the Ubud area. Above all, what stands out about the hotel is the friendly and helpful service of the staff. Particularly the owner. But also the peace and quiet of the place is awesome.
Response from Puri Suksma UBud on 30 Jul 2016
Dear Mr. Jannik and family, Good afternoon, On behalf of Puri Suksma Ubud team, firstly we would like to convey our sincere thank you for staying with us. It was lovely for having you and Hugo. We are very sure that your above comments will improve the entire team spirits in the future. We all are wishing you a happy holiday and hope to see you again. Thank you Puri Suksma Ubud

4/10 Poor

heng-ya

Liked: Staff & service
wifi sucks

2/10 Terrible

Colin, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible
I booked four nights at the below hotel, on arrival there was no free wifi as stated, taxis refuse to go on the excess road to gain enter to the hotel. Only had one brand of white wine, which was not cold, breakfast was terrible and cold. One hotel lap top computer was for use, had to wait to use computer, hotel bus drop us in town, was not at the pick up place that was stated, had find taxi and he was not happy about the hotel excess road very unsafe and could cause damage to his vehicle. We only stayed one night, and was not reimbursed three nights accommodation as we check out on June 18. Only stayed one night
Response from Puri Suksma UBud on 1 Jul 2016
Dear Mr. Colin, Good afternoon, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us. Regards to your above comments we do appreciate for your concerns and there are some specific action was involved especially about the wifi. The new WiFi provider which having better quality is on board and finally the local people also has approved to fix the public entrance which we are very sure makes the whole entire investor happy about it. We hopes to having you again and by that time we hopes could deliver a better service. Thank you Best regards, Puri Suksma Ubud

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in rice paddies
I was the only guest for most of my stay. I really had a lovely stay, the room was brand new and very comfortable, the setting peaceful, the pool clean and very nicely situated. Staff were very friendly and helpful and I liked being away from central Ubud, about 20 minutes walk (I like to walk) or a quick shuttle ride. Overall excellent, and incredibly good value to boot.
Response from Puri on 12 May 2016
Dear anonymous, Good afternoon, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us and having very good suggestion review. It is really much appreciate and we are sure it will be a good spirit in improving our standard service in the future. We are looking forward to welcoming you again and thank you Best regards, Puri Suksma Ubud

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A developing gem
Owned by the local farmer co-op, this 4 month old hotel is situated in a quiet area surrounded by rice paddies. The pool is large despite the small number of rooms. When we stayed, there were 7 rooms completed with another 8 nearly finished. Each room has a king size, very comfortable bed with ample space for a couple. Modern bathroom facilities were comfortable, though room safe, tea making facilities and room refrigerator where still on the way. Breakfast is included and has enough diversity to allow choices and the multi courses hearty enough to last the morning what ever your daily pursuits. Staff were abundant and helpful without getting underfoot. We probably underutilized their skills and services as we were happy to walk the twenty minutes into town or organize our own activities, where the hotel staff would happily have taxied us around or tried to ensure a busy program for the day.
Response from Puri on 25 Apr 2016
Dear anonymous, On behalf of the team we would like to convey our sincere thank you for staying with us. We do really appreciate of your suggestion that we believe it will improve the hotel performance in the future. Thank you and hope to see you again. Puri Suksma Ubud

6/10 Okay

KL, Poland

Liked: Cleanliness, staff & service, room comfort
Short Trip To Ubud
Warm and friendly staff. Facilities are new but some of the rooms are still under construction. Just give suggestions to the staff as they are still learning. The drive going inside the hotel on a very narrow path is a bit of a struggle. Overall, I can go back there again as it is away from hussle and bussle of city life. -KL
Response from Suksma Ubud on 2 Feb 2016
Dear KL, On behalf of Puri Suksma Ubud team, firstly we would like to convey our sincere thank you for staying with us. It is very much delighted to have your feed back and founds that our service has meet your expectation. As a new hotel in Ubud area, we need more suggestion from our guest in exchange to improve the hotel standard. Regards to your concern of the path way going to the hotel we starts with management negotiation to other village members by fixing some part of the path way which we are sure will looks better. We do really hopes that we will meet you again in the village and thank you

4/10 Poor

Viacheslav

Disliked: Property conditions & facilities
High price. Bad service
Stayed 1 night in Aug 2022

10/10 Excellent

Rawa, Gili trawangan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Personal! Poolen, restaurang. De går den extra milen för att se till att man har det bra
Stayed 5 nights in Aug 2019
Response from Puri Suksma Ubud on 3 Sep 2019
Dear Rawa, Good evening, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us. We glad that you were finds a great stay and share your great though. Thank you and wishing you a great day.

8/10 Good

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Lets start with the staff. They were great, and made our stay so much better. Always smiling, helping us with whatever we needed. Hotel is about 20-30 minutes walk from the Ubud market. To walk you have to travel an unsafe road, so it's best to book a motorbike from the hotel. Lacking a phone to order room service. A waterboiler would also be nice. Horrible wifi, have to login several times. Netflix was also blocked.
Stayed 2 nights in Aug 2019
Response from Putu on 20 Aug 2019
Dear Mr/s. Espen Warm greeting from Puri Suksma. We are so grateful for you for taking your time to post a review during your recent stay. We are apologize for the inconvenience of the internet connection, we’ll work hard to fix the issue you experienced. Once again thank you very much, and we are look forward to welcome you back in the near future. Sincerely,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Puri Suksma Ubud on 5 Aug 2019
Dear guest, Thank you for sharing your though. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt ophold
Rigtig fint og hyggeligt hotel omringet af rismarker. Morgenmaden var også god.
Stayed 5 nights in Jun 2019
Response from Puri Suksma Ubud on 27 Jun 2019
Dear guest, good afternoon, Thank you so much for a great comment. We believes it can be a good spirit for us to be better in the future. Thank you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Très accueillant, chaleureux, propre et surtout calme!
Stayed 2 nights in May 2019
Response from Putu on 23 May 2019
Dear Sir/Madam Warms greeting from Puri Suksma Ubud. We are very grateful for you for taking your time to post a review during your recent stay at Puri Suksma Ubud. Thank you also for highlighting our service. Once again thank you very much and we are looking forward to welcoming you back again in the future. Sincerely Putu

2/10 Terrible

Ali Sinan

Disliked: Staff & service, property conditions & facilities
Kötü
It was disaster for us. We booked the hotel for 5 days but we stayed 3 days and then we changed our hotel because of region and hotel comfort. They cleaned our room everyday and room was average but meal, hotel region and the workers was awful. The internet was also bad. Otel gerçekten çok kötüydü. Merkeze yakın gibi gözükse de otelin konumu çok kötü. Merkeze gitmek çok zor. Ubud palace’a yakın yerleri tercih etmeniz gerekebilir. Otel çalışanları hiç yardımcı olmuyor. Bu otelde 5 gün kalacaktık ancak 3 günden sonra dayanamayıp otelden ayrıldık ve başka yerde kaldık. İnternetin çekmemesi için her şeyi yapmışlar ve umurlarında değil. Çok kötü bir deneyimdi bizim için.
Stayed 5 nights in Sep 2018
Response from Puri Suksma Ubud on 13 Nov 2018
Dear Ali Sinan, Thank you so much for sharing your stay experience and we would like to convey our sincere apologize for such stay experience. We already forward your case to our related department for their concerns and hope that we will a better service experience for the future guest. Thank you.

6/10 Okay

Rikke, Denmark

Disliked: Staff & service, property conditions & facilities, room comfort
Der var problemer med indtjekningen, da hotellet ikke havde modtaget vores bestilling. De havde derfor ikke nogle ledige værelser. Vi forklarede dem, at vi havde bestilt opholdet for længe siden, og dermed også havde betalt for hele opholdet (vi havde en udskrevet kvittering for opholdet med, som vi viste dem). Hotellet tilbød os derfor tilsidst at bo i deres villa, indtil at de havde fået kontakt til Expedia. Vi tjekkede derfor ind i villaen, hvor vi boede i to nætter. Herefter fik vi at vide at vi kunne få lov til at bo i villaen under hele opholdet, og det var vi rigtig lettede og glade for. Senere samme dag fik vi så at vide at vi alligevel skulle skifte værelse, hvilket vi jo så var nødt til at gøre. Vi kontaktede dagligt personalet i receptionen for at holde os opdateret om hvad status var med vores ophold, og om hvor fejlen var sket. Receptionen fik aldrig kontakt til Expedia, og vi ved dermed ikke hvem fejlen ligger hos. Men alt i alt var det træls at gå i uvished og frustration, og specielt rigtig træls at skulle skifte værelse undervejs i opholdet. Værelset havde nogle helt basale mangler: der var ikke noget køleskab, der var sjældent varmt vand i bruseren og der var ingen spejl på badeværelset.
Stayed 6 nights in Jul 2018
Response from Puri Suksma Ubud on 8 Aug 2018
Dear Rikke, Good afternoon, Thank you so much for sharing to us your stay experience and first on behalf of Puri Suksma Ubud we would like to apologize for the experience happened during your stay. So much reason could happen that making a reservation can not be reserved especially for online based. We try our best to accommodate every single booking as long as that the room is still available. Thank you so much and wishing you a great day.

10/10 Excellent

CHIH YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店四周都是農田,很清幽,完全不受外界打擾,房間外有戶外泳池很方便,房間小巧精緻,唯一小缺點是浴室洗完澡後會一點滲水到房間地板,沒有活動的蓮蓬頭只有固定式的花灑,讓我有點不習慣,適合來這放空放鬆心情,但建議開車或租機車前往,離鬧區開車騎車不遠,步行稍遠,但大致上是不錯的
Stayed 1 night in Jun 2018
Response from Puri Suksma Ubud on 18 Jun 2018
Dear Guest, Thank you so much for sharing to us about your stay experience. It does really much appreciated and hope to see you again. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Puri Suksma Ubud on 17 Apr 2018
Dear Anonymous, Good morning, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us and we hopes to see you again in the future. Thank you

10/10 Excellent

Liliia

Liked: Staff & service, property conditions & facilities, room comfort
Интернета нет и не будет:)
Отель небольшой, но симпатичный. Приятный персонал встречает с улыбкой, тут же приносят приветственный напиток, что очень актуально в такую жару. Номер светлый, прямо напротив бассейна, и красивый вид на рисовые поля. С вечера спрашивают, что бы вы хотели на завтрак, мы выбрали Индонезийский завтрак с жареным рисом, было вкусно. Единственное что огорчило это полотенца в номере. Они были старые и грязные. И интернета нет, хотя заявлен. Уровень сигнала wifi - никакой. Не считая этих двух недочётов, отелем остались довольны.
Stayed 1 night in Feb 2018
Response from Puri Suksma Ubud on 9 Feb 2018
Dear Liliia, Good morning, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us and share your satisfaction during your stay. We will forward and solve a those minor things immediately and hope that we meet again in the future. Thank you and wishing you a great day

8/10 Good

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2017
Response from Puri Suksma UBud on 13 Nov 2017
Dear Dario, Good morning, On behalf of Puri Suksma Ubud, firstly we would like to convey our sincere thank you for staying with us. It is nice to having you and hope we could meet up again in the future. Thank you Best regards, Puri Suksma Ubud

10/10 Excellent

Diana, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for a convenient price
The hotel was very nice.! The location is perfect, as it's not in the city center but 10min away. It's very quiet. It offers everything you could need: massages (very professional masseur) motorbike rental, excellent breakfast, restaurant. They also organize transportation and tours. They put effort on details and made our stay very pleasant
Stayed 3 nights in Sep 2017
Response from Puri Suksma Ubud on 12 Nov 2017
Dear Diana, Good morning, ON behalf of Puri Suksma Ubud, we would like to convey our sincere thank you for staying with us. We are looking forward to having you again with us in the future. Thank you

4/10 Poor

veronique, v.b saintes

Disliked: Cleanliness, room comfort
4 nuits passées en famille. Pas de boisson de bienvenue à l'arrivée. Accueil peu professionnel. Nous avions une chambre Deluxe et nos enfants une standard. La deluxe sentait le moisi. La responsable nous a proposé de mettre du désodorisant : parfaitement inutile. Pire encore dans la chambre standard, la fenêtre était un chassis fixe donc sans ouverture possible . L'odeur y était particulièrement forte. La salle de douche était basique : pas de glace : peu pratique pour se raser ou se coiffer. Le site de l'hôtel et celui d'expedia mentionnent un coffre fort qui n'existe dans aucune chambre mais en réalité à la réception. Pas pratique du tout et mensonger. Personnel très jeune et peu formé assez serviable cependant.
Stayed 4 nights in Aug 2017

6/10 Okay

Denisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2017

4/10 Poor

stef

Disliked: Cleanliness, room comfort
Bier was op, weinig attentie om dit aan te vullen. Wel bereidheid om aan onze vragen te voldoen...
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Le rapport qualité prix n'était pas très bon. c'est plus proche d'une maison d'hôte que d'un hotel mais le personnel est topissime
Stayed 6 nights in Jul 2017