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Reviews of Quality Inn Ukiah

2.5 out of 5
Quality Inn Ukiah
1050 S State St, Ukiah, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 720 reviews" "
Rating 8 - Good. 283 out of 720 reviews" "
Rating 6 - Okay. 109 out of 720 reviews" "
Rating 4 - Poor. 45 out of 720 reviews" "
Rating 2 - Terrible. 31 out of 720 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

william

Business traveller
Liked: Staff & service
The bathroom was large and clean. The room carpet was dirty, and the breakfast room is too small.
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear william,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

10/10 Excellent

Carlton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly. Nice breakfast. Very glad I did a last minute reservation to stop here.
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear Carlton,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

10/10 Excellent

Eugene, Petaluma

Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear Eugene,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very clean room
Stayed 2 nights in Apr 2024
Response from JAY on 6 May 2024
Dear Janet,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.

8/10 Good

Jeff

Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Jeff,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JAY on 12 Apr 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from JAY on 30 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 Terrible

Geraldine

Business traveller, Travelled with pets
Disliked: Staff & service, amenities
Check in was a nightmare. I booked the room because it is listed on Expedia as pet friendly. Showed up, front desk agent tells us that no pets are allowed. Upon finding this out, they don't want to cancel our booking or provide a refund. I contact Expedia and ask them why the hell it is listed as pet friendly, Expedia calls the front desk, and all of a sudden, then hotel IS pet friendly. So we pay to just bring in one pet. Now the problem is that we are not allowed to keep any pets in the van (we had 4 so we were leaving the adults in the van and bringing the puppy inside) and they were trying to force us to bring ALL the pets inside and charge us $25 per pet, threatening to kick us out of the room with no refund if they dogs were to bark. After some back and forth, and another call from Expedia in which they refused to refund us and cancel the booking, they agreed to "letting us do what we want with our own pets". Finally get into the room about 1 hour later. I leave the room for a minute, and when I get back, the key doesn't open the door. Another hour and 3 employees later, I have to move rooms because the door wouldn't open. Horrible experience. Never again. At this point, I won't even be booking through Expedia since they are absolutely useless in the case that something doesn't go as planned.
Stayed 1 night in Mar 2024
Response from JAY on 22 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration you experienced during check-in.We understand your concerns about the pet policy discrepancy, and we'd like to clarify that our hotel is indeed pet-friendly,with applicable pet fees as clearly stated on Expedia. However, we do have specific guidelines in place to ensure the comfort and safety of all guests and their pets. As per our policy, guests are required to inform while booking, the number of pets they are traveling with during the reservation process to facilitate a smoother check-in experience for both our staff and guests. This information allows us to appropriately accommodate your needs and ensure a seamless arrival process.Additionally, we'd like to bring to your attention that leaving pets unattended in vehicles is not only against our hotel policy but also against California Penal Code § 597.7 PC, which prohibits endangering the health or well-being of animals by leaving them unattended in motor vehicles. We take this matter seriously to ensure the safety and well-being of all animals.Regarding the issue with your room key and the subsequent room change, we sincerely apologize for the inconvenience this caused. Please rest assured that we have addressed this matter with our team to prevent such occurrences in the future.We genuinely value your feedback as it helps us identify areas for improvement. We hope you will reconsider staying with us in the future, and we assure you that we will do everything possible to ensure a more pleasant experience.Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Eugene, Petaluma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless nearby
Stayed 1 night in Mar 2024
Response from JAY on 17 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry If inconvenience Caused during your stay.

8/10 Good

Angel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything went pretty good although the showerhead was really dirty and the chair inside the room had stains all over it as well but overall everything went pretty good. The staff was super nice as well.
Stayed 2 nights in Mar 2024
Response from JAY on 12 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience Caused

8/10 Good

Christine, Beaverton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and pleasant, and the breakfast was good.
Stayed 1 night in Mar 2024
Response from JAY on 8 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Anne-Carole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from JAY on 8 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Jeremie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Be nicer to know about deposit in room during check in!! OTHER then that it was a pleasant stay. Highly recommend this place.
Stayed 1 night in Feb 2024
Response from JAY on 20 Feb 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry if any inconvenience Caused

10/10 Excellent

Debbie, Elk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,Nice staff and very nice breakfast! The location is centrally located to almost anything one could need. affordable as well.
Stayed 1 night in Feb 2024
Response from JAY on 20 Feb 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean
Stayed 1 night in Feb 2024
Response from JAY on 13 Feb 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Andria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JAY on 3 Feb 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 Terrible

Madelena, clearlake

Staff was not helpful
Stayed 1 night in Jan 2024
Response from JAY on 19 Mar 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Apologies If inconvenience Caused during your stay.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

WEN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Filemon

Liked: Amenities
Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
My biggest complaint is they wanted to charge an early check in fee. Maybe I’ve been lucky with other hotels. Other than that it’s a $90 room.
Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Jared

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
It’s ok I’m Ukiah
It’s ok. Easy walk to the brewery. So so breakfast. So do cleanliness. Jared
Stayed 1 night in Nov 2023
Response from JAY on 16 Jan 2024
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Anne-Carole

Liked: Amenities
Stayed 1 night in Dec 2023
Response from JAY on 31 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from JAY on 31 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is not much in this town. We were just passing through. Was fine for that.
Stayed 1 night in Dec 2023
Response from JAY on 31 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAY on 15 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

JOMARIE

Stayed 1 night in Dec 2023
Response from JAY on 15 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

EVERETT

Stayed 1 night in Dec 2023
Response from JAY on 15 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAY on 15 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Andria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JAY on 15 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Andria

Stayed 1 night in Dec 2023
Response from JAY on 6 Dec 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

6/10 Okay

Gennady

Liked: Staff & service
Disliked: Property conditions & facilities
Older hotel with many small maintenance issues. Very load heater - not able to sleep. Had to turn it off in the middle of the night and sleep without it hoping not to freeze in the morning. Luckily, it was not that cold yet. The staff was cordial though.
Stayed 1 night in Nov 2023

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is nice. Very flexible.
Stayed 1 night in Nov 2023
Response from JAY on 27 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Jack, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
it was fine. Good beds and good heater
Stayed 2 nights in Nov 2023
Response from JAY on 27 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quiet, great service
clean and quiet, great service
Stayed 1 night in Nov 2023
Response from JAY on 24 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
The place smelled horrible. Homeless people were everywhere. Drugs use I got woke up to police at the room next to mine .
Stayed 1 night in Nov 2023
Response from JAY on 8 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

6/10 Okay

Eric

It was a very good stay. It was nice and quiet!
Stayed 1 night in Nov 2023
Response from JAY on 8 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from JAY on 24 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 Terrible

Kim

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Homeless come in during breakfast, dirty and unkept.. breakfast nook is just a closet
Stayed 2 nights in Oct 2023
Response from JAY on 31 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

8/10 Good

lawrence

Construction next door
Stayed 1 night in Oct 2023
Response from JAY on 31 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

10/10 Excellent

Steph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JAY on 29 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JAY on 29 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Terry

Stayed 1 night in Oct 2023
Response from JAY on 10 Nov 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Cynthia, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JAY on 19 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and dining options were walking for driving distance. Seriously, I drove to Kin Khao Thai for dinner and it was like a 2-3 min drive. The bed was comfy and the room was set up nicely. The bathroom has built in hand soap, body wash and shampoo. I stayed for 3 days and I didn't really need housekeeping for anything, even though the man at front desk said if I needed anything, to let housekeeping know since they won't come to clean/organize your room b/c I was staying for more than a day. I went to a state park like 20 min drive so it wasn't too bad. There's an aquarium minutes away too so the hotel's location is very convenient
Stayed 1 night in Oct 2023
Response from JAY on 15 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 Good

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a first floor non-smoking room. The bathroom window was open, so it was aired out and not musty like the first room they offered me. I was satisfied with the first floor aired-out room.
Stayed 1 night in Oct 2023
Response from JAY on 11 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from JAY on 11 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Overall, for the money this was an equivalent trade. It wasn’t as clean as I would have liked with dust in the window seal and lamp shades showing their age. The breakfast felt like a good addition and the customer service was excellent. There is not an elevator so 2nd floor accessibility isn’t possible, unless someone helps you up a flight of stairs.
Stayed 1 night in Oct 2023
Response from JAY on 9 Oct 2023
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.