Standard Room, 2 Queen Beds, Accessible, Smoking | Individually furnished, desk, laptop workspace, iron/ironing board
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Reviews of SureStay Hotel by Best Western Ukiah

2.5 out of 5
SureStay Hotel by Best Western Ukiah
1720 N State St, Ukiah, CA

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1006 reviews" "
Rating 8 - Good. 361 out of 1006 reviews" "
Rating 6 - Okay. 195 out of 1006 reviews" "
Rating 4 - Poor. 67 out of 1006 reviews" "
Rating 2 - Terrible. 49 out of 1006 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay as always
Stayed 1 night in May 2024

4/10 Poor

KIM

Travelled with family
Disliked: Staff & service, amenities
I didn't like the fact that I had to pay a $200.00 deposit on a Thursday and i didn't get it back until the following Tuesday. Also, I think they had the worst breakfast. By 7:30 they were already out of most of what they offered and they didn't offer much to begin with.
Stayed 1 night in May 2024

10/10 Excellent

Kurt, Orinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our lodging for the last night of a ten day, nine night tour, and my companions felt this one was the best lodging we had. The rooms were HUGE! Clean, quiet, comfortable. There was a Chinese/Mexican food trailer a half block away that was our source for dinner. We quite enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all wonderful and the pool and spa was just what we needed! I would definitely recommend this place and will be back. Thank You!
Stayed 1 night in May 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Jose, Newton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and quick drive to downtown Ukiah. Very friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean space
Stayed 4 nights in May 2024

6/10 Okay

Savilyn

Travelled with family
This company is a nice place to stay with your family
Stayed 4 nights in May 2024

8/10 Good

Lynn

Business traveller
Liked: Staff & service, property conditions & facilities
Didn’t look like floor had been swept. Entry had lots of dirt and small leaves on floor
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Vey clean
Stayed 4 nights in Apr 2024

6/10 Okay

Marvin

Business traveller, Travelled with pets
Liked: Staff & service
Not much of a cont. Breakfast other guests too loud
Stayed 1 night in May 2024

10/10 Excellent

Marc

So friendly and efficient
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

LENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gustaf

Liked: Cleanliness, staff & service, property conditions & facilities
Good value!
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Great service and clean.
Stayed 1 night in Mar 2024

8/10 Good

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Mar 2024

10/10 Excellent

David Anthony

Stayed 2 nights in Mar 2024

4/10 Poor

Rodrigo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
When reserving through Expedia you are required to place a 200$ deposit once you arrive in person to check in. The room just smells of bleach. There is lots of noise due to highway 101 right behind it. I will say they do monitor everything making sure nothing weird is going on around the property, they have cameras around the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Odalis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and right off the interstate. Room was clean and up to date. Wasnt impressed with my neighbors that thought it was a good idea to talk all night just outside. Other than that it was a good stay for the price.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, safe feeling, quiet, and the employees are a complete joy to deal with. Im from out of town an left my old town to start over, and chose this motel going by the reviews, and have been so happy and comfortable here i haven't left yet, lol. Im still looking for a more permanent place to stay, but until then, this honestly, has been the nicest stay I've used thus far.

10/10 Excellent

Brent

Stayed 1 night in Jan 2024

8/10 Good

Dylan, Oakland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodations, but a very warm and friendly staff and gorgeous views in the morning as the sun comes over the mountains.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet wasn’t working
Stayed 2 nights in Dec 2023

8/10 Good

Rikako, San Jose

Stayed 1 night in Dec 2023

6/10 Okay

elizabeth

Travelled with family and small children, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room appears clean at first glance but the floors clearly haven’t been mopped in ages because within 5 minutes our socks were filthy . Just walking from the shower to the bed our feed were dirty. Awfully bold to charge a $25 pet cleaning fee when they don’t even mop between guests.
Stayed 1 night in Nov 2023

8/10 Good

Sylvia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value- wish dog fee was more evident when making reservation, but appreciate pet friendly hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay while driving back to Canada. Enjoyed the pool and hot tub; so grateful that the frint desk person warned us that the pool was not heated. Very clean rooms, convenient parking. Enjoyed a nice breakfast before we hit the road again. Would return given the chance.
Stayed 1 night in Oct 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, wonderful hot tub, clean and friendly
Stayed 6 nights in Oct 2023

10/10 Excellent

Cold Creek Compost

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort great, needs a quick update to keys/doors
The bed was quite comfortable! Everything was very clean, and even with the freeway close I found it to be quiet. Myself, and another guest nearby, had trouble with the keys - they don't like to activate the lock to open the door very easily. It seems like the whole hotel just underwent a remodel, so maybe the keys are one of the final things to be fixed. But it was a little unnerving trying to check in late and not be able to get in the door right away.
Stayed 1 night in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms and good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here great price
Clean, friendly, and recently remodeled.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald J

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable, and convenient room at a good price.
Stayed 1 night in Oct 2023

10/10 Excellent

Cold Creek

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Excellent!
SureStay is our go to hotel when our drivers need a place to stay in Ukiah.
Stayed 4 nights in Oct 2023

10/10 Excellent

Cold Creek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel of choice for our drivers!
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for your buck
I love sure stay , they are cleaner and cheaper than most , very good breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are 65 and 72 and after spending yesterday in SF we drove up Hwy 1 then over to 101 then to Ukiah. Hot tub amazing needs some jets repaired. Older buildings but well updated. Rooms were amazing at a price to fit any budget.Central location to coast, Hwy 1 and some of most beautiful sunsets,Fort Bragg, Avenue of giants, glass beach, etc. We liked staff and location so much we stayed an extra day and half.
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While this is probably not the motel's fault, other guests were drinking, smoking outside their rooms. and when we were at the registration desk, an obviously inebriated man was trying to get a key to a room that wasn't his (which the staff correctly refused to do). The upshot was we did not feel particularly safe. Since we were just there for one night, this wasn't a big concern; we locked the door, closed the blackout curtains, and had a perfectly restful, quiet night. Breakfast was excellent. The room was clean and decently-sized, and all equipment worked.
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very was access to the freeway, good breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hannah, Mountain View

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, clean, had everything I needed, but it was a little sterile and it would be nice to have some place to sit outside when the pool isn't open.
Stayed 1 night in Aug 2023

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit
This was my second time staying here. This time the air conditioner was loud and the bed wasn’t as comfortable as the first time. Also, this room was at the end close to the road so I could hear traffic. I will stay again but will ask for a different room.
Stayed 1 night in Aug 2023