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"The hotel looks extremely nice outside and inside however there is a major infestation of roaches! I was super upset to find 5 roaches on my first night. They couldn’t accommodate me because they were fully booked. However they tried to compensate us with a free dinner each at their restaurant. However, we were already disgusted and disappointed. The second night as I was packing there was a roach INSIDE on a shirt. I immediately packed ALL of my belongings and called the front to send someone to take all my bags to my car. I would say the staff all tried to accommodate us but I was over it and wanted out! In my defense this stay should’ve been free and this was unfortunate because the hotel really is super nice but having roaches?! Makes it a 1/10!! Staff was 10/10 "

"Our stay was absolutely fantastic. Everybody was so helpful."

"Staff is very friendly and helpful in providing tips on local places and restaurants. Rooms are clean and close to mall and restaurants. Restaurant, swimming pool, gift store and many more facilities within the hotel."

"Everything was good but they have to fix the jets in the jacuzzi so they work the enjoyment of a jacuzzi is the warm water and the jets pulsating "

"Good"

"They double-booked my room so another guest tried to get in with a key that worked in the middle of the night. Then they called my room at 6am to ask how to spell my last name, then they knocked again at 7am for no reason whatsoever. "

"Hacienda Belen is gorgeous. Our room was very clean and the staff were very friendly "