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Royal Palm Hotel

4.0 star property
Travelers find rejuvenating spa treatments featuring aromatherapy alongside quality dining at this upscale retreat connected to shopping convenience

Choose dates to view prices

The Royal Palm Hotel offers a refined getaway with thoughtful amenities. Enjoy spa services, gym, dining at DISH Restaurant and the hotel bar. Shopping is nearby, with free WiFi and 24/7 front desk support enhancing your stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is Rp1.322.428
Rp1.566.416 total
includes taxes & fees
25 May - 26 May
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About this property

Royal Palm Hotel

  • Upscale hotel near Umhlanga Rocks Beach
  • A terrace, a shopping centre on-site and dry cleaning/laundry services are just a few of the amenities provided at Royal Palm Hotel. Treat yourself to a body treatment, a massage or aromatherapy at Spa Royale, the on-site spa. The on-site restaurant, DISH Restaurant, offers breakfast, lunch and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Full breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
    • Babysitting (surcharge), massage treatment rooms and ATM/banking services
    • A front desk safe, meeting rooms and a lift
  • Room features
  • All 94 rooms offer comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning.
  • Extra amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with separate baths/showers and free toiletries
    • 32-inch LED TVs with satellite channels
    • Separate sitting areas, mini fridges and microwaves

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 250 to 250 for adults and ZAR 140 to 140 for children
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: ZAR 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Frequently asked questions

Is Royal Palm Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Royal Palm Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Royal Palm Hotel on 25 May 2026 start from Rp1.322.428, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Royal Palm Hotel?

Self-parking is available for ZAR 65 per day.

What time is check-in at Royal Palm Hotel?

Check-in start time: 2 PM; check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Royal Palm Hotel?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Royal Palm Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 350 per person applies.

Where is Royal Palm Hotel located?

Located in the heart of uMhlanga, this spa hotel is within a 5-minute walk of Ster-Kinekor Gateway and Gateway Theatre of Shopping. Umhlanga Hospital and KwaZulu-Natal Sharks Board are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

9.2

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 159 out of 317 reviews
Rating 8 - Good. 96 out of 317 reviews
Rating 6 - Okay. 32 out of 317 reviews
Rating 4 - Poor. 19 out of 317 reviews
Rating 2 - Terrible. 11 out of 317 reviews

Reviews

Verified

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very helpful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,spacious room,wonderful service
Stayed 8 nights in Feb 2024
Verified

8/10 Good

Shiyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel located in nice location

Overall all good but there is a room for improvement such as cleanness and the noise.
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Agent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great room, everything you need
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Coreen

Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2026
Verified

8/10 Good

Adewumi

Liked: Cleanliness, staff & service, amenities
Spotless room, perfect stay
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Desigan

Disliked: Staff & service, amenities
Amenities...
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Perfect and comfy

It is about my 7th stay, perfect and comfy as always.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gustav Du

Liked: Cleanliness, staff & service, property conditions & facilities
More than what I expected will book it anytime really can recommend this place
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomodation Thank you
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Being here before just a excellent place home from home
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Royal palm hotel very much welcoming beautifully laid up
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and a great stay. Neat and well presented
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

MRJF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location in Umhlanga for business

Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Sakhile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Dumo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice 👌
Stayed 4 nights in Dec 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Penthouse

Penthouse is a winner
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

shunmoogam

Liked: Staff & service, amenities, property conditions & facilities
Overall good value for money spent We have used the property many times .It needs some updating
Stayed 12 nights in Oct 2024
Verified

10/10 Excellent

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel fabulous rooms

The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
Stayed 1 night in Dec 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, just room services refused extra 2 towels, room had only 2 bath towels for night shower and none for the morning.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Kingsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2024