"Positives: The staff are excellent. Jayden was extremely hospitable, he let me see the room right before I booked, he was friendly, he showed me all the amenities like the coffee area, when I had an issue with the shower backing up in the room I was in, he immediately came and moved me into another room next-door that was nicer, they accommodated at noon check out. The staff are great, 5 stars. Location: Excellent, on the main drag, but isn’t loud. Room: No smoking doesn’t smell like smoke even with smoking rooms available. Every room has its own separate AC (I did not use heat/AC because the temperature is fine here) The water even though it takes a good six minutes to get through the pipes is actually very hot.
Negatives: Cleanliness: It’s just not clean by most standards. The sink had hair in it, the tub had hair, the carpet does not look like it has been vacuumed, no dusting. Maintenance: keeping things unplugged is frustrating bc having to move furniture to plug the refrigerator back in. I had to switch between the refrigerator and the microwave overall it’s a little rundown most egregiously is the tub.
To the owner: with this location, this property should be full. Budget travelers need two things: clean and safe. If the rooms felt clean and were brighter (dim looks dingey) and you lower the price to $65/night it would stay full. Hire a cleaning consultant. Quit doing coffee and soap and all that keep it basic. Thanks for the stay."
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