Hotel Best Western di Universal City

"The room was not clean and there was a blood stain on the sheets. Carpet has not been vacuumed in along time. Breakfast was limited and they couldn't wait one extra minute to shut it down even though there were people in line to get food. Would not recommend it."

"Our first mistake was not checking the Google reviews. We booked this hotel because the Expedia reviews were decent, and the pictures made it look clean and updated. The pool looked amazing, and our kids were excited to keep swimming after park days at Schlitterbahn. Unfortunately, the pictures didn't match reality. Our first floor, non-smoking room smelled like smoke and mildew, and the door was so damaged we had to lift it just to close it. The pool was disgusting! Green water, algae...

"I came in from Austin. The staff both checking in/out were genuine, sincere, and fun to talk with. I didn't pick this hotel...I only came down to see ac/dc. Right off the top, there is a smoking floor. That was a flashback to the old days. But don't book this place if you are looking for the Ritz Carlton....think more "no tell-motel". I would definitely stay here again for the value and location. And it's right off 35 (ish)"

"The hallway carpet could use some love ."